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corb266896464z5v
Participating Frequently
April 14, 2023
Answered

Unlicense 2 stock images

  • April 14, 2023
  • 2 replies
  • 1090 views

Hi, I accidentally licensed 2 stock images I don't want and would like the credits returned if possible (for 68130428 and 574535839).  As others have mentioned in this forum, I think a confirmation screen to use credits would help clarify this issue.  Thank you!

This topic has been closed for replies.
Correct answer Vani_100

Hello corb266896464z5v,

I have verified and granted you 2 replacement credits. Please delete above 2 licensed assets from any downloads or library at your end.

Hope this helps !!!

2 replies

V
Vani_100Correct answer
Participating Frequently
April 18, 2023

Hello corb266896464z5v,

I have verified and granted you 2 replacement credits. Please delete above 2 licensed assets from any downloads or library at your end.

Hope this helps !!!

    C
    corb266896464z5vAuthor
    Participating Frequently
    April 21, 2023

    Thank you!

    Abambo
    Community Expert
    AbamboCommunity Expert
    Community Expert
    April 15, 2023
    quote

    As others have mentioned in this forum, I think a confirmation screen to use credits would help clarify this issue.  Thank you!


    By @corb266896464z5v

    The forum is full of examples of those cases, where a confirmation is asked, that the people licensed despite that confirmation (Video, Premium assets, extended licence). So, I simply doubt that. Avoid Accidental licensing 

     

    @Vani_100 ?

    ABAMBO | Hard- and Software Engineer | Photographer
    C
    corb266896464z5vAuthor
    Participating Frequently
    April 16, 2023

    What's detailed in the link you posted is accurate but doesn't say anything about confirmation.  It's pretty much a one-click license button on the image.  That's what's causing accidental licensing.  You click that button on the image and it's licensed.  There's no "would you like to spend one credit to license this image?" confirmation.  That's what we think would avoid this accidental licensing.  You'll also notice that the author's first reply in the link you posted is to credit an extra license to someone who likely did the same exact thing I did.  And this forum to me seems full of those cases (which is probably why they made a post called "Avoid Accidental licensing").

    Abambo
    Community Expert
    AbamboCommunity Expert
    Community Expert
    April 24, 2023

    1)  To me, we've only narrowed the problem down to 1 credit images, for which I can immediately think of a better solution.  In fact, Adobe's already doing it for free images.  For those, there's a little "free" that pops up whenever you rollover them.  Now, it's not particularly noticeable.  I actually first noticed it as a result of making these licensing errors.  Neither is it very useful because it's for free images.  But what Adobe should do is have a big, fat rollover highlight over the whole image that says "1 Credit" whenever you hover over a 1 credit image.  Then the customer would know exactly what they're spending before they click that button and the ease of use remains intact.

    2) Thanks for tagging Vani, but I think that even lowers my opinion of Adobe Support.  I shouldn't have to go through you.  Imagine a system in which you walk into a Target to return an item but before you can get to the Customer Service desk, there's someone standing in the way to tell you, without caring to know your specifics, "Well, I think you're FOS and an idiot for not figuring it out and the system is just fine for a lot of other people" in so many words. There would be a complete meltdown in the store every other minute.  The reason that doesn't happen here is because you maintain some level of aninimity and this chat gets cordoned off into space where like 3 people will see it.  I realizing I'm hyperbolizing your doubt, but the concept is the same.


    quote2) Thanks for tagging Vani, but I think that even lowers my opinion of Adobe Support.  I shouldn't have to go through you.  Imagine a system in which you walk into a Target to return an item but before you can get to the Customer Service desk, there's someone standing in the way to tell you, without caring to know your specifics, "Well, I think you're FOS and an idiot for not figuring it out and the system is just fine for a lot of other people" in so many words. There would be a complete meltdown in the store every other minute.  The reason that doesn't happen here is because you maintain some level of aninimity and this chat gets cordoned off into space where like 3 people will see it.  I realizing I'm hyperbolizing your doubt, but the concept is the same.

    By @corb266896464z5v

    You could also have contacted Adobe customer support. Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled, you need to accept cookies! If the chat window fails to open, or is non-responsive, use a different device and/or browser to start the interaction.
    Support phone numbers may be found here: https://helpx.adobe.com/contact/phone.html. Kindly note that phone charges may apply.

    For support via Twitter:
    https://twitter.com/AdobeCare

    (see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
    https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)



    Important: Adobe does NOT contact you unsolicited by e-mail or direct message. If you get contacted by direct message from a person, claiming to be an Adobe employee, look at that profile and look, if they bear the “Adobe Employee” marking under their name. Adobe support does not use Skype to give you support.


    If in doubt, ask the forum.

    ABAMBO | Hard- and Software Engineer | Photographer
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