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Upgrade license

Community Beginner ,
Dec 07, 2022 Dec 07, 2022

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Hi forum!

 

I mistakingly bought an "improved" license to clip #171754810. Ordernumber AE01336100350CSE. I was looking to upgrade it to "extended" (it would probably run on TV) but somehow downloaded the "improved" one instead.  Is there any way to upgrade it to "extended" or to cancel the transaction?

 

I hope the terms are correct since I've translated them from Swedish.

 

Kind regards, 

 

Max

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correct answers 2 Correct answers

Adobe Employee , Dec 07, 2022 Dec 07, 2022

Ah, I'm afraid you are asking for something we don't offer. For video we only offer the enhanced license. Please review the licensing terms link I shared as it shows the difference between the extended and the enhanced license is that the extended license is used when merchandising among some other applications.

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Adobe Employee , Dec 07, 2022 Dec 07, 2022

This is covered in the link I provided. I also recommend viewing the licensing terms and our FAQ https://helpx.adobe.com/se/stock/help/usage-licensing.html

Beyond that if you have additional questions about license usage you'll need to seek legal counsel as we cannot advise you on this.

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Adobe Employee ,
Dec 07, 2022 Dec 07, 2022

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Hello,

You don't need to translate your questions or posts here, the translate button works rather well. It appears you licensed a 4K video and you aren't sure if it's overkill for your needs. You might want to review the licensing terms, here's the link in Swedish: https://stock.adobe.com/se/license-terms#licenseComparison, all videos come with an enhanced license the difference of 4K vs. HD is the bit rate, file size and dimensions.

 

If you feel that you made your purchase in error please contact our customer care team.
https://helpx.adobe.com/contact.html

Click on the chat icon in the lower right portion of the page. If you are unable to see this feature you may need to scroll down before it will appear or set your browser to private or incognito mode. Declining any Adobe Cookies may affect the presence of the chat feature.

 

EBQ

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Community Beginner ,
Dec 07, 2022 Dec 07, 2022

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Thanks for your reply,

the issue isn’t the resolution but the license. It came with a ”förbättrad licens” but I need a ”utökad licens”. So my question is if I can upgrade the license. If not, I’ll contact the customer care team.

Best regards,

Max

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Adobe Employee ,
Dec 07, 2022 Dec 07, 2022

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Ah, I'm afraid you are asking for something we don't offer. For video we only offer the enhanced license. Please review the licensing terms link I shared as it shows the difference between the extended and the enhanced license is that the extended license is used when merchandising among some other applications.

EBQ

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Community Beginner ,
Dec 07, 2022 Dec 07, 2022

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Thanks again EBQ.

 

I'm at an advertising agency and we would use the video in a commercial aired on national Swedish TV – more than 500 000 views. Is there no way to license a video for more views than that?

 

Again thanks for your support!

 

Max

 

 

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Adobe Employee ,
Dec 07, 2022 Dec 07, 2022

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This is covered in the link I provided. I also recommend viewing the licensing terms and our FAQ https://helpx.adobe.com/se/stock/help/usage-licensing.html

Beyond that if you have additional questions about license usage you'll need to seek legal counsel as we cannot advise you on this.

EBQ

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Community Beginner ,
Dec 07, 2022 Dec 07, 2022

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I see,

I miread the license overview – the license is valid for more than 500 000 views. All is good.

 

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Adobe Employee ,
Dec 07, 2022 Dec 07, 2022

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Great!

EBQ

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