I mistakingly bought an "improved" license to clip #171754810. Ordernumber AE01336100350CSE. I was looking to upgrade it to "extended" (it would probably run on TV) but somehow downloaded the "improved" one instead. Is there any way to upgrade it to "extended" or to cancel the transaction?
I hope the terms are correct since I've translated them from Swedish.
You don't need to translate your questions or posts here, the translate button works rather well. It appears you licensed a 4K video and you aren't sure if it's overkill for your needs. You might want to review the licensing terms, here's the link in Swedish: https://stock.adobe.com/se/license-terms#licenseComparison, all videos come with an enhanced license the difference of 4K vs. HD is the bit rate, file size and dimensions.
If you feel that you made your purchase in error please contact our customer care team.
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Ah, I'm afraid you are asking for something we don't offer. For video we only offer the enhanced license. Please review the licensing terms link I shared as it shows the difference between the extended and the enhanced license is that the extended license is used when merchandising among some other applications.
Thanks again EBQ.
I'm at an advertising agency and we would use the video in a commercial aired on national Swedish TV – more than 500 000 views. Is there no way to license a video for more views than that?
Again thanks for your support!
This is covered in the link I provided. I also recommend viewing the licensing terms and our FAQ https://helpx.adobe.com/se/stock/help/usage-licensing.html
Beyond that if you have additional questions about license usage you'll need to seek legal counsel as we cannot advise you on this.
I miread the license overview – the license is valid for more than 500 000 views. All is good.