Waiting for a refund

Hi, I requested a refund for a purchase for a teams 16 credit package on 19th October and was advised that this was no problem and that it would be completed in 24 hours.

I did not recieve the refund or a credit memo. I called the customer service and they kept transferring me to different people who would put me on hold for 15 minutes. When I finally got a hold of someone, they said that they had passed on my details and someone would get a hold of me in 24 hours. Again, no one did.

I have tried to communicate via the chat function and am constantly transferred through different people who take my details and say that an account manager will get back to me shortly to finalise the refund. Every day I come back and ask why no one has contacted me.

Last week I was told there was a techinical difficulty which would be resolved soon and then someone will get a hold of me to complete the refund.

I am tired of trying to resolve this issue. I am simply asking for a credit card refund for a purchase. I was told this would be quick and simple but it is anything but. I'm losing my patience.

See attached just a few of the screenshots informing me that I would recieve this refund.