Want to close account but charges of 163 euros, help!!!

[Natasha28213628ckyh]

Hi all,

I subscribed to Adobe last year and paid 35 euros in October at the end of a free trial.  The content isn't great for me and I can't afford 35 euros a month, so they offered me 10 files a month for 2,57 euros a month over a year.  I signed up to this but would now like to cancel.  The cancellation policy states that a cancellation fee representing half of the remaining sum over the contract is applicable.  So 2.57 x 6 =15.42.  But, when I try to cancel, they insist that the cancellation fee is 163.23 euros.  I can't believe it, I don't understand how they came up with such a huge amount.  Please help!

[kglad · Accepted solution]

i don't know what you have for 2,57 e/month.  there's no adobe subscription that  inexpensive.

but if you have a special deal, convince adobe support. there are 3 ways to contact adobe; chat, phone and twitter:

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

phone:
https://helpx.adobe.com/contact/phone.html

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...

<moved from download&install>

[kglad]

oops, your post was moved to the stock forum, so hopefully someone here will help you. until then ignore my previous post.

[Natasha28213628ckyh]

Thanks kglad.  This feels like a nightmare!  I've read and reread my emails from them and they didn't send me confirmation of the 2.57/month or a contract, just a reminder that the free trial was ending, but I remember it and it's in black and white on my account page.  I've taken a photo just in case.  Thanks anyway

[kglad]

the evidence should be in your account, https://account.adobe.com

[Abambo]

You will need to contact Adobe customer care as indicated by @kglad. The Termination fee is probably calculated on the standard fee.