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savagequest
savagequest
Inspiring
August 9, 2023
질문

Why am I constantly logged out of Adobe Stock Images website, but not the Creative Cloud app?

  • August 9, 2023
  • 3 답변들
  • 1428 조회

Every 10-15 min I get bumped out of the stock image website and have to log back into the Adobe Stock images site over and over all day long, even though I'm still logged in on Creative Cloud.  I always check or double-check that "Stay Signed In" is activated, I don't feel like this function works on the browser.

 

If anyone has a workaround or fix for this I'd love to know. 

Running on Mac 13.5 (22G74) using Chrome with the latest update. 

    이 주제는 답변이 닫혔습니다.

    3 답변

    S
    Sami35520402unvs
    Participant
    February 25, 2024

    It could be due to several reasons:

    1. Session Timeout: The Adobe Stock Images website might have a shorter session timeout compared to the Creative Cloud app. If you're inactive on the website for a certain period, it may automatically log you out to ensure security.

    2. Browser Settings: Check your browser settings to see if cookies or cache are being cleared automatically, which could be logging you out of websites, including Adobe Stock Images.

    3. Security Settings: Your browser or security software might be configured to clear session data or log you out of websites frequently for security reasons.

      savagequest
      savagequest작성자
      Inspiring
      February 26, 2024

      For me, it's most likely #1 as neither 2 nor 3 apply to my setup. 

      I wish there was a setting to extend the time of being logged in, it's also funny when signing back in the misleading option of "STAY SIGNED IN" is what makes it feel like we can stay signed in (if the option is checked, 'and mine always is')  till we decide projects are over, no longer need Adobe Stock and we can then log out. 

       

      I haven't ever timed it, but I swear it feels like 60 minutes from the time you initially logged in, and the only way I've found to keep it from logging out is to go search for something every 15 min or so, to keep it active. I constantly use this resource all day and my days are 9-14 hours so I do slip from time to time between projects and have to sign back in about 4 - 6 times a day depending on my workload for creative that day. 

      lynnk82740358
      lynnk82740358
      Participant
      February 23, 2024

      I have the same issue. Did you ever get this resolved?

        savagequest
        savagequest작성자
        Inspiring
        February 23, 2024

        Unresolved, I think they do it for security purposes and it might only be Chrome and Safari, haven't tested on any others. 

        WendellaBee
        Adobe Employee
        WendellaBee
        Adobe Employee
        August 9, 2023

        Hi @savagequest,

        Is this a recent issue or has this been happening for a while? Does this occur is you are signed into a different network?

        savagequest
        savagequest작성자
        Inspiring
        August 9, 2023

        This has been going on for a while, I figured by now someone would have a fix but found nothing so decided to post to the community.
        I’m always on the same network, which doesn’t matter, it also happens when signed in on any network either behind super firewalls or unsafe restaurant networks. The Stay Signed In only last for about 15 min max.

        Thanks,
        Mark Savage

        [REMOVED BY MODERATOR]

        WendellaBee
        Adobe Employee
        WendellaBee
        Adobe Employee
        August 9, 2023

        You might try disabling any browser extensions and clearing your history and trying again. It could be an extension is causing this issue. I monitor this forum daily and haven't seen any reports of this issue from other community members.

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