Since my company set up my Adobe CC subscription earlier this year I've had this issue from the very beginning.
From time to time the message "Your plan includes unlimited Adobe Stock downloads" appears in my Creative Cloud dashboard. However, whenever I search for an image and the browser window pops up with the results, every result has a blue button when you hover that says "Free with trial". When I click the download button, the filename has "preview" in the name and there are diagonal watermarks all over the image.
Maybe I'm misunderstanding something. I already have a plan that my employer pays for. The app itself is telling me that I have unlimited Adobe Stock downloads. But, I can't download anything.
It seems like it is trying to get me to pay for something that my employer is already paying for.
I found these related posts, but none had a clear answer to my issue:
- https://community.adobe.com/t5/stock-discussions/adobe-stock-daily-limit-of-free-downloads-message/t...
- https://community.adobe.com/t5/stock-discussions/free-stock-photo/td-p/13617548
https://community.adobe.com/t5/stock-discussions/how-do-i-download-my-free-stock/td-p/13391266 - https://community.adobe.com/t5/stock-discussions/why-are-quot-license-for-free-quot-stock-images-wat...
- https://community.adobe.com/t5/stock-discussions/i-have-an-account-how-can-i-get-my-free-stock-photo...
- https://community.adobe.com/t5/stock-discussions/re-how-do-i-claim-my-10-free-stock-images/td-p/9935...
5 Correct answers
Hi CodeSlayer2010, I have confirmed you have the right subscription in the system and should have unlimited stock downloads. Please ask your team admin un-assign and re-assign you with the right product. Problem should be resolved after that.
Thanks again for reporting this to us, and please let us know if problem still exist after above steps.
Hi @Fernest
The issue should be fixed now. Thank you again for your patience.
EB
@Kristi23183195fd9m Looks like something wrong with your account. I have submited the issue to our product team. Will get back to you when there is any update.
Thank you for your patience.
EB
@Ann Sattley22535717rmtw you have an enterprise plan. Please contact your admin first. They have more control than we do for enterprise plans.
@Julie34044002v7mg Your account looks perfect here, with unlimited license. As @Abambo suggeested, please make sure you cleared cache and logged into the right profile. If problem still exist, contact your admin, so they can file a ticket with us.
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