Participant

Answered

Adobe Stock slow and unresposive

Forum|Forum|9 years ago
September 14, 2016
26 replies
13879 views

I am on an business network and using windows 7 64bit sp-1 fully patched.

Internet Explorer version 11, fully patched.

I can get to all the websites, port 80 and 443 is open.

When I go to "Royalty free images, photos, and graphics | Adobe Stock" with out logging into my Adobe account the images appear quickly and the internet explore responds well.

But when I login to my adobe account it is very slow, unresponsive and will give me the message "ADOBE.COM IS NOT RESPONDING DO TO A LONG-RUNNING SCRIPT." and sometimes log me out.

I have checked this on two different computers on the network, same loads, and they do the same thing.

What could be causing this or how can I correct it?

This topic has been closed for replies.

Correct answer WendellaBee

I am also having problems with this same issue...slow loading pages...not just the search but just after I log on, too. I have cleared my cache. This has been going on about two weeks. Before then, the pages loaded quickly.

Hi Patti,

I'm sorry for this inconvenience. I'll raise an issue with our engineering team and I may contact you for additional information.

EBQ

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DigaTalkPlus

Participating Frequently

I have tried to access the stock.adobe.com website on a PC, Win laptop and Mac using Firefox, Chrome and MS Edge while cleaning out the cache and resetting the browsers as well cleaning out each computer I still receive the same error message:

The connection has timed out

The server at www.stock.adobe.com is taking too long to respond.

The site could be temporarily unavailable or too busy. Try again in a few moments.
If you are unable to load any pages, check your computer’s network connection.
If your computer or network is protected by a firewall or proxy, make sure that Firefox is permitted to access the Web.

WendellaBee

Adobe Employee

Hi Joel,

Thanks, you aren't running Kapersky as your anti-virus protection, are you?

EBQ

DigaTalkPlus

Participating Frequently

The ignorance of Adobe staff is ridiculous. The Adobe staff member keeps replying for the past year with the same response and yet no solution to the problem with stock.adobe.com website. Best solution: forget about Adobe and just use others that are much better and well organized. That's what i've done and it's turned out great!

WendellaBee

Adobe Employee

Hi Joel,

We have to rely on our customers to provide details if we are not able to reproduce the issue. If you are experiencing this behavior I am happy to set up time with you to help troubleshoot the issue.

EBQ

S

smartcraft

Participating Frequently

I do have exactly the same problem.

When I am not logged in, adobe stock is quite quick and responsive, but once I am connected to my account the website slows down so dramatically, that it is hardly usable. The problem is slightly better with "firefox" than with "chrome".....

I guess, that the problem ist hte connection to the apps via cloud, the upload makes the search so much slower....

For my workflow the connection to "library" does not make much sense anyway. I like to work with smart objects, but when the content is replaced after licensing, the pictures are in the "wrong" color-space and the "wrong" file-format, because the pictures are sRGB and jpeg and not AdobeRGB and tiff, or psd. So I have to download the files separately anyway. an replace the preview-files manually.

Is there a way to cut the connection to the apps, or have a second account for the same user? An account, that does not connect to my apps and hence is more responsive?

WendellaBee

Adobe Employee

Hi MS,

Sometimes browser extensions can affect the performance within a browser. If you can provide additional details, I'd be happy to help troubleshoot. Unfortunately this doesn't appear to be a global issue.

EBQ

WendellaBee

Adobe Employee

The issue with site performance occurs on my three computers in my office, on my two computers at home and on any other computer I´ve accessed the website with (PC an Mac). The issue with site-performance occurs with any computer, always when I am logged in.

I simply can´t understand why Adobe abandons Fotolia and not Adobe Stock.......

Martin

Hello Martin,

I've sent you a private message.

EBQ

savagequest

Inspiring

Same issue here, very slow - hard to work with!

I'm running a Mac Pro with macOS High Sierra

running the latest version of Chrome

fully loaded memory capacity

super responsive graphics card

high-speed corporate internet over 100/mbs download

--- And, yes, I've cleared my cache over and over ---

Nothing else on the internet runs this slow on my computer, that I've come across in the last 8 month!

Please Help!

Savage

WendellaBee

Adobe Employee

Hi MS,

Sorry for the late reply to your post. I did see that you later replied that switching to Safari seemed to remedy the problem, but that post was deleted. Can you confirm if this did fix your issue please?

EBQ

savagequest

Inspiring

Hi EBQ,

Switching to Safari only helped the overall speed of the site and did not help any other issues. I did not delete the Safari post, although I did edit the post to explain my situation better and let others know that if they use Safari, the response time does improve.

My issues are still that the application connection takes 2-4 times as long as just manually downloading the images and opening them up in the appropriate apps. Opening images directly from the apps themselves or opening from the AS site to the apps have never proven to be an efficient way for me to work. I've also had a few cases where the thumbnails within the apps were not what was intended, and I've spent wasted time recovering license credits for said assets.

Other issues are minimal and mostly personal preferences for usability, like, why the Library window is so small and difficult to crawl through if you have too many main categories (creating a large library list becomes pointless). We work with a large number of clients and have several verticals per each client, so I really utilize an ability to group and section off assets under multiple categories. Since this has become an issue using AS, I've just developed a workaround for now.

Cheers,

MS

jaydobe

Participant

I think it's a server problem? I am in Asia but on a 100mbps Fibr and can download movies and games at 12mbps actual download speed. However when I license and download images from ASP (Adobe Stock Photos) it takes 20 second to download a 4mbps photo.

R

RadioHunter

Participant

Its almost October 2017 and I am still having this same problem... very laggy, slow & unresponsive. Typing is a joke. This is extremely frustrating. Website is unusable in this condition. I'm recommending we discontinue using this service as it's very unproductive to spend 3-4 times longer then required on such a simple task as browsing for stock images. CLOUD SUCKS

WendellaBee

Adobe Employee

Hi LC,

There were some issues that were causing several of Adobe's sites, including our Stock website, to perform slowly this morning and they were recently resolved.

Can you please try again and let us know if you continue to have performance issues.

EBQ

G

georget98161804

Participant

This seems to be an ongoing, consistent issue with site performance...

M

Maddyu

Participating Frequently

I am having the same problem on all browsers (Chrome,Edge, Opera, Mozilla). For the past week, getting slower and slower and now the page completely crashes. Even when i try to refresh screen. Tried everything!

WendellaBee

Adobe Employee

Hi M.U.,

Can you please try the steps here: White page when visiting Adobe Stock and let me know if this resolves your issue or not?

Thanks,

EBQ

M

Maddyu

Participating Frequently

Hi EBQ,

Thank you for responding. Attached are screen shots. I did the work around

#2 option which seems to be working on Edge (at this time (?)). It was

working on Opera but now it has returned back to being unresponsive again.

It hasn't worked at all on Mozilla--just can't read the script??? I had

the same problem with Chrome earlier on in the month and uninstalled it

from my PC out of pure frustration.

Just a heads up on this the only thing that these browsers have in common

is that the default search settings is Google. So the issue may be coming

from Google being the default search engine???? I have never encountered

having the same problem on four distinct browsers.

Edge seems to be working for now..... i haven't been able to get my

monthly stock subscription of 10 this month and last month i think i have 5

left for now, a total of 15 currently--because of Adobe Stock crashing.

And I don't want to lose or not being able to get them with my current

subscription coming up this month with an additional 10 more images. So

that is my only concern for now.

Another factor is that also when u do like an image and u want to "save to

your CC library" from website.....it takes forever for the selection window

to show up too. On Edge the lil spinning dial appears showing that the

browser is thinking to get the download button to appear so u can either

purchase or send to CC library. The other browsers its taking like 45-50

seconds and if they do appear to change a folder to place image in --just

doesn't work you cant. My "Horse Folder" is like my current "main folder"

for every image i am finding on site because i don't want the page to crash

and when you are going through "pages" of images to review when it does

crash you won't remember page u were on and u have to start all over with

the search.

i would love to have Stock to work on all the browsers but one is good for

me currently. If it stops i will most likely post again.

Once again thank you for responding.

Maddy

p.s. Total separate issue(?): I am a contributor as well to Adobe

Stock.....before this past month i was able to see the "Sort by" button: #

of views of my stock, rather than just sort by "sales" and "date" option.

Are we unable to have that option any longer? The point being is that "the

view option" is good for me to see what images are attracting viewers

(popular vs. which ones are not popular) on Stock. Actually, when

reflecting on the view option not showing the # of views actually happened

when the browsers started to get really slow. I don't know if it is a

coincidence or not?

On Tue, May 23, 2017 at 5:49 PM, EvilBugQueen1 <forums_noreply@adobe.com>

pjmwilliams

Participant

Hello Everyone...I posted my issues way up earlier in this thread. I have found that GOOGLE was making the search very slow and unresponsive. I now try to always remember to use FIREFOX and I have had no issues with the searches being slow.

I prefer Google, but not for this particular task. Try it and see for yourself!

S

smbfrei

Participant

Wow, pjmwilliams thank you for posting that! I switched from chrome to safari for it, and it seems much better for me as well.

mikeven77

Known Participant

I also have very slow load times on the Adobe Stock website. It use to load very fast and was easy to browse, but ever since you guys added the filter option to the right of the search bar everything is painfully slow.

Yes, I also have horrible results with the mouse scroll wheel. This is unacceptable for us who are paying 80 bucks a month for full service.

Jameson Daines

Participant

It is extremely slow and unresponsive for me too. Can't even browse. Please can someone fix this?!

WendellaBee

Adobe Employee

Hi J.D.,

What operating system and browser are you running?
Is this only occurring on the Adobe Stock website or does it occur on other sites?
What happens if you switch your browser to incognito or private mode?

EBQ

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