Participant

Answered

"You'll be able to manage this plan shortly"

Forum|Forum|7 years ago
May 20, 2018
21 replies
35174 views

Hello, can someone please help me cancel my plan. It won't let me manage it as it displays the message "You'll be able to manage this plan shortly"

This topic has been closed for replies.

Correct answer Abambo

Still and again the same answer:

See here: Cancel your Adobe Stock membership

If that does not work: Contact Customer Care

nB you cannot cancel if there are payment issues.

In addition it seams that you can't cancel when the payement is being processed (probably the first day of a paid subscription).

V

vassileiosp75614802

Participant

I get the same message while trying to cancel my subsciption, while in the payment confirmation they give the option.

Cancellation Terms:

You can cancel your subscription anytime via your Adobe Account page or by contacting Customer Support*. If you cancel during the first month billing cycle, your credit card will not be charged, and your service will continue until the end of that first month’s billing cycle. If you cancel within 14 days of your initial order, you’ll be fully refunded. Should you cancel after 14 days, you’ll be charged a lump sum amount of 50% of your remaining contract obligation and your service will continue until the end of that month’s billing period.

Abambo

Correct answer

Community Expert

Still and again the same answer:

See here: Cancel your Adobe Stock membership

If that does not work: Contact Customer Care

nB you cannot cancel if there are payment issues.

In addition it seams that you can't cancel when the payement is being processed (probably the first day of a paid subscription).

ABAMBO | Hard- and Software Engineer | Photographer

T

tonyz79995316

Participant

Hi, I'd like to cancel my subscription also as it's not what I wanted but I can't due to the same issue as the original poster.

Abambo

Community Expert

Still the same answer:

See here: Cancel your Adobe Stock membership

If that does not work: Contact Customer Care

nB you cannot cancel if there are payment issues.

In addition it seams that you can't cancel when the payement is being processed (probably the first day of a paid subscription).

ABAMBO | Hard- and Software Engineer | Photographer

E

eirinid80577436

Participant

Hello, I just did my adobe acrobat pro free trial but I don't want it, I really want to cancel it immediately. Just like I can see for everyone, I cannot manage my plan. Please give me access to mange it, or just cancel my subscription and send me a confirmation for it.

Thank you,

Eirini

F

fabiennew50427843

Participant

I talked to the customer service in the chat and they said that you are not able to manage your subscription plan before Adobe received the payment for the first month.... I was able to cancel it approx. 24 hours after my payment (which Adobe refunded a few days later...)

Although resolved, this is a very complicated and frustrating way to try to keep customers (as I guess many of them just forget about cancellation on time...)

Abambo

Community Expert

fabiennew50427843 wrote
I talked to the customer service in the chat and they said that you are not able to manage your subscription plan before Adobe received the payment for the first month....

That’s a false indication. You are able to cancel the first (free) month.

ABAMBO | Hard- and Software Engineer | Photographer

andrewpikework

Participant

Same for me, it looks like they're stopping me cancel my subscription by blocking me with this message. I'm not sure this is entirely legal?

Abambo

Community Expert

Nobody is stopping or blocking you. At least not for such a message. See here: 4 weeks ago

ABAMBO | Hard- and Software Engineer | Photographer

B

bryannak12087790

Participant

Could you please cancel my free month trial too please.. It won't allow me

Abambo

Community Expert

see here: 4 weeks ago

ABAMBO | Hard- and Software Engineer | Photographer

F

fabiennew50427843

Participant

Hi Adobe Team, I would also like to cancel my plan (Acrobat Pro DC). I'm unable to cancel myself (u'll be able to manage your plan shortly) and I really want to cancel before the trial expires!

Thanks

Cheers,

Fabi

J

jdstitt

Participant

Hi,

I would like to cancel my plan but I have not been given the option to do so. Can someone please help me out and cancel my subscription before my trial runs out?

Thanks

Abambo

Community Expert

See here: Cancel your Adobe Stock membership

If that does not work: Contact Customer Care

nB you cannot cancel if there are payment issues.

ABAMBO | Hard- and Software Engineer | Photographer

E

Ebay45059808

Participant

I'm having the same problem like everyone else... Is this how you expect people to keep paying for those subscriptions?

"You'll be able to manage this plan shortly"... did you add a 24 hour delay by any chance? so people can't cancel immediately after subscribing for a trial? You expect us to forget about it and you hope well be charged in 7 days if we forget to cancel?

Not very nice, is it?