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Adobe Substance Assets says I need to upgrade - product page says I have access

New Here ,
Jul 23, 2023 Jul 23, 2023

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I tried contacting support, but after the first person not understanding I meant assets (after 10+ mentions of it), the second person being the wrong department, and the third also not being the right department - all of whom transferred me to a deadend chat that said no one was online- I'm here on the forum.

Basically - my plan says I have access to the adobe substance 3D assets... but I don't - it is saying I need to upgrade. This feels like wither a bug or false advertising

Bug Unresolved
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Premium Assets

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5 Comments
New Here ,
Aug 08, 2023 Aug 08, 2023

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hello? I need assets but it's not letting me download them

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Adobe Employee ,
Aug 18, 2023 Aug 18, 2023

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Hi @davidf25845060 ,

From what I see in your account you have 338 download points available and have received on July 12 and August 12 the download points linked to your most recent subscription.
Is it possible that you are not logged in on the platform with the same email that is linked to your adobe account?

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New Here ,
Aug 24, 2023 Aug 24, 2023

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Hi @Marion3D 

I also see that I have 338 download points, but when I go to download a model it still says 'upgrade'

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Adobe Employee ,
Aug 24, 2023 Aug 24, 2023

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As noted in the screenshot you have shared above under the red circle : the assets which are included in the Substance 3D Texturing subscription are the materials (surfaces, decals, atlases) - models and lights are included in the Substance 3D Collection subscription, which includes Stager and Modeler as well

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New Here ,
May 09, 2024 May 09, 2024

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I just got the same issue happen to me. I have just subscribed to Adobe substance with the texturing software and not the modeling. It is however, not clear in the description of purchase what we are entitled to. It simply says 30 points but does not specify that those points are for materials and textures only. 
It would be great if this was changed, as it definitely induces people to error. 
Best regards,

Iris

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