I tried contacting support, but after the first person not understanding I meant assets (after 10+ mentions of it), the second person being the wrong department, and the third also not being the right department - all of whom transferred me to a deadend chat that said no one was online- I'm here on the forum.
Basically - my plan says I have access to the adobe substance 3D assets... but I don't - it is saying I need to upgrade. This feels like wither a bug or false advertising