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C
caner0D4D
Participant
May 8, 2023
Question

Substance designer export problem - Blue screen (video scheduler internal error windows 11)

  • May 8, 2023
  • 1 reply
  • 1044 views

I am getting blue screen error in Substance painter program. I don't get blue screen error in benchmarks tests. I only encounter this problem when exporting. I am us,ng i7-13900h and 4070 rtx (Laptop ) graphics card. I'm getting a blue screen only with this program. Could you help?

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1 reply

Cyril Dellenbach
Community Manager
Cyril DellenbachCommunity Manager
Community Manager
May 9, 2023

Hi @caner0D4D,

 

Thanks for the message.

 

Would you mind sharing your log (Help > Export log) so I may take a deeper look at the issue ?

 

Keep me posted,

 

Cyril Dellenbach (Micro) | QA Support Artist | Adobe
C
caner0D4DAuthor
Participant
May 9, 2023

I sent the computer to service. I can only do this in a few days. Thank you

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