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AMD radeon PRO 23Q2 cards drivers are broken

Adobe Employee ,
Jun 15, 2023 Jun 15, 2023

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Dear Users,

 

AMD Radeon PRO 23Q2 card drivers present some issues, unfortunately, no other driver option is available. We are looking for a workaround at the moment with no guarantee. 
If you have an AMD Radeon Pro 23Q3, please contact AMD support. 

 

Best regards,

 

Geoffroy SC 

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Bug Unresolved

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14 Comments
Community Beginner ,
Dec 07, 2023 Dec 07, 2023

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Still broken as of Adrenalin Edition 23.12.1, There is still artifacting when moving sliders on materials like Wood Walnut, Theres also artifacting when testing my own sbsar. My substance painter is 8.3.1 Steam Edition.

This is unbelievable from comapanies like AMD and Adobe to let this bug/defect go on for this long. Disappointing.

AMD is cheaper for artists in developing countries. I know that Nvidia is better supported with additional features like ray tracing and Cuda. I weighed in on this when building my workstation/gaming PC. But I think it's not unreasonable to expect a product/software "to work" that's the bare minimum.

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Community Beginner ,
Dec 22, 2023 Dec 22, 2023

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here's a video demo of the bug: https://www.youtube.com/watch?v=bQ7_hZaTMgY

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Community Beginner ,
Jan 25, 2024 Jan 25, 2024

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This bug still present on the newest driver 24.1.1, The reason I would like this to be fix is I want to record a video demo of sbsar for selling custom substances in the future.

Yes I can use the older stable driver. But I don't think it's unreasonable to have this fix after so many months and it might be approaching a year

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Community Beginner ,
Jan 25, 2024 Jan 25, 2024

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here is a video demo: https://www.youtube.com/watch?v=orORGa5vSVo

here is the sbsar file: https://k00.fr/55mbh6wb

This doesn't happen on pro driver 23q1.1 or below

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Adobe Employee ,
Feb 08, 2024 Feb 08, 2024

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Hi,
Most of the issues have been worked out on AMD side with the 23Q4 release from december.
However, There is still some remaining issues, and I could indeed trigger the artefacts you showed in your video.
We are in contact with AMD to fix the remaining issues on their side.
However,  we are also trying to work on a solution on painter side, and a fix might be released in a future version. I will try to keep you updated as we are.

Thank you for the sbsar, this will help greatly to fix those faster.

best regards,

 

Alice Girard-Ségaud

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Community Beginner ,
Feb 08, 2024 Feb 08, 2024

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Hi, Thank you for the update. I tried turning off hardware sparse virtual texture. It still show artifacts.

I do hope there will be a fix on AMD drivers' side. Because of the recent price hike and no discount promo for previous owners on Steam, and it might be abandoned sooner by Adobe. I can't afford it anymore even If you release a fix on software side.

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Community Beginner ,
Feb 08, 2024 Feb 08, 2024

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I'll also add, I tried Painter on steam on OpenSuse Tumbleweed Linux(Rolling release) last week via live disk, and I didn't experience the artifacts. I don't know what driver is included in that though.

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Community Beginner ,
Mar 21, 2024 Mar 21, 2024

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This bug is still present on the latest driver 24.3.1, also tested on painter 9.1.2 high seas edition.  I'm kinda losing hope it will ever be fix. I'm just asking for it to be returned back to normal.

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Adobe Employee ,
Mar 22, 2024 Mar 22, 2024

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Hi,

 

Amd has been made aware of this a few weeks ago, and confirmed reproducing it, and adding this bug to the bug fix queue. They are still working on fixing this as far as I know.

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Community Beginner ,
Mar 28, 2024 Mar 28, 2024

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Thanks for the update & your effort contacting AMD, Alice. I'm trying the PRO 24.Q1 driver now, but sadly It's still present on both 8.3.1 Steam Edition and 9.1.2 as well. Despite them stating that it's "fixed"  I honestly don't know what to do. I'll just use 23.Q1.1 in the meantime. I hope you can still contact AMD and inform them of this bug.

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Adobe Employee ,
Apr 02, 2024 Apr 02, 2024

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Hi,

 

Where do you see a mention of this being fixed? I see nothing in the release note regarding Painter.
I did not here from them about resolving this issue yet, so I assume this is still in their issues cue? They usually contact me when fixing Painter's issue

 

(I saw the Painter's mention in the Pro version, my bad). I contacted them for more info)

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Community Beginner ,
Apr 19, 2024 Apr 19, 2024

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Hi, Alice, Thank you. I will provide an update to this, As I tested some things. Turning ON OpenGL triple buffering might have solved this bug for me.

I've tried this setting in previous drivers, but to my memory, I believe it didn't really affect the bug.

This is in Pro 24Q1 drivers. Under the Global graphic setting, tried setting it in the per application, it didn't work. It has to be global setting. I might test on the latest Adrenalin driver as well.

Screenshot 2024-04-20 115407.png

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Community Beginner ,
Apr 19, 2024 Apr 19, 2024

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Tested on Adrenalin 24.3.1 as well, It's working so far.

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Adobe Employee ,
May 16, 2024 May 16, 2024

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Hi,

 

Thank you very much for this update, this might help AMD solving this!

 

Best regards,

 

Alice Girard-Ségaud

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