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New Participant
May 26, 2023
Question

Access Denied

  • May 26, 2023
  • 4 replies
  • 6396 views

I just redeemed a code to use the app as a student for 12 months, but I get this error every time I try to open it:

 

You don't have permission to access "http://commerce-stg.adobe.com/store/segmentation?" on this server.

Reference #18.ab173e17.1685076129.ba91150

 

My log is C:\Users\monic\OneDrive\Documentos\Adobe\Adobe Substance 3D Painter

4 replies

New Participant
March 15, 2025

You don't have permission to access "http://commerce-stg.adobe.com/store/segmentation?" on this server.

Reference #18.9e6e1402.1742010605.648fbd9d

https://errors.edgesuite.net/18.9e6e1402.1742010605.648fbd9d

New Participant
June 5, 2025

i had this issue as well despite being on a student license:(

davidb1676515
Participating Frequently
September 19, 2023

You're using a pirated version of Substance Painter unfortunately! Try and reinstall and follow attached instructions if you don't want to give any more money to Adobe.

New Participant
December 4, 2024

I've been using the Substance painter education license but I have this problem as well, and when I try to renove it I get the same message, does anyone know why? 

kglad
Adobe Expert
May 26, 2023

@Mónica30078074y04k 

 

use this link to redeem a Adobe Substance 3D Painter code, https://substance3d.adobe.com/education/

Adobe Expert
May 26, 2023

You get this error when you try to launch the application i.e. Adobe Substance 3D Painter?

-Manan

New Participant
May 26, 2023

Yes, it's the first thing that appears when I try to lauch the app.

New Participant
May 26, 2023