Mónica30078074y04k

Participant

Question

Access Denied

Forum|Forum|2 years ago
May 26, 2023
4 replies
6411 views

I just redeemed a code to use the app as a student for 12 months, but I get this error every time I try to open it:

You don't have permission to access "http://commerce-stg.adobe.com/store/segmentation?" on this server.

Reference #18.ab173e17.1685076129.ba91150

My log is C:\Users\monic\OneDrive\Documentos\Adobe\Adobe Substance 3D Painter

Bugs & Crashes

Nagham_Tayseer8747

Participant

You don't have permission to access "http://commerce-stg.adobe.com/store/segmentation?" on this server.

Reference #18.9e6e1402.1742010605.648fbd9d

https://errors.edgesuite.net/18.9e6e1402.1742010605.648fbd9d

Participant

i had this issue as well despite being on a student license:(

Participating Frequently

You're using a pirated version of Substance Painter unfortunately! Try and reinstall and follow attached instructions if you don't want to give any more money to Adobe.

Participant

I've been using the Substance painter education license but I have this problem as well, and when I try to renove it I get the same message, does anyone know why?

Community Expert

Community Expert

@Mónica30078074y04k

use this link to redeem a Adobe Substance 3D Painter code, https://substance3d.adobe.com/education/

Community Expert

Community Expert

You get this error when you try to launch the application i.e. Adobe Substance 3D Painter?

-Manan

-Manan

Mónica30078074y04kAuthor

Participant

Yes, it's the first thing that appears when I try to lauch the app.

Mónica30078074y04kAuthor

Participant