I can run the program , but that's it. I can't open a file, create new file, can't import, I can't do nothing, it does not work , it just hangs after opening, even exit button does not work and I will need to open task manager just to close the program.
Hello, I have exactly the same problem in Stager and also Dimension. I've tried these recommendations and they didn't help at all. Any idea how to fix it?
The problem is with GPU type or GPU Driver. Please post log file and app engineers will review it. The solution will be included in upcoming update when it will be available.
**************************************************************** * Session begin: Mon, 07 Oct 2024 11:01:11 GMT **************************************************************** [app] load euclid-core [app] done loading euclid-core [app] listener attached [app] app ready [app] create main window [app] app creating Loaded module Port loaded Attaching logger [core] gbl Info 187ms>Pepper PID: 30224 [core] gbl Info 187ms>Build Info: git_commit_hash: b502d25ecd3326a18b935c9844d597067f3ccddb [core] gbl Info 187ms>Build Info: compilation_timestamp: 2024-09-24 21:58:16.085401 [core] gbl Info 187ms>Build Info: build_version: [core] gbl Info 187ms>System Info: CPU Brand: AMD Ryzen 7 3700X 8-Core Processor [core] gbl Info 187ms>System Info: CPU Speed: 3600 MHz [core] gbl Info 187ms>System Info: CPU Physical Core Count: 8 [core] gbl Info 187ms>System Info: CPU Logical Core Count: 16 [core] gbl Info 187ms>System Info: CPU SSE4.2/AVX/AVX2 Capability: 1/1/1 [core] gbl Info 187ms>System Info: RAM: 31 GB, (32,678 MB, 34,265,776,128 bytes) [core] gbl Info 187ms>System Info: OS: Windows 0.0.0 Logger attached Initializing Aero... Adobe Aero Plugins Path: C:\Program Files\Adobe\Adobe Substance 3D Stager\Resources\common\aero [core] gbl Info 192ms>D3D11: Enumerated Adapter Count: 2 [core] gbl Info 192ms>D3D11: Adapter Description: NVIDIA GeForce RTX 3060 Ti [core] gbl Info 192ms>D3D11: Adapter Vendor ID: NVIDIA [core] gbl Info 192ms>D3D11: Adapter Dedicated VRAM: 8413773824 [core] gbl Info 192ms>D3D11: -------------------------------------------- [core] gbl Info 192ms>D3D11: Adapter Description: Microsoft Basic Render Driver [core] gbl Info 192ms>D3D11: Adapter Vendor ID: Microsoft Basic Software Rasterizer [core] gbl Info 192ms>D3D11: Adapter Dedicated VRAM: 0 [core] gbl Info 192ms>D3D11: -------------------------------------------- [core] gbl Info 306ms>D3D11: D3D11CreateDevice created successfully with adapter `NVIDIA GeForce RTX 3060 Ti` [core] gbl Info 306ms>D3D11: D3D11CreateDevice device reported VRAM size = 8,413,773,824 bytes [core] gbl Info 306ms>D3D11: D3D11CreateDevice device ID = 9353 [core] gbl Info 306ms>RTE Base Path Set to C:/Program Files\Adobe\Adobe Substance 3D Stager\Resources\common\aero Aero initialized Initializing Adobe PIE... Adobe PIE Plugins Path: C:\Program Files\Adobe\Adobe Substance 3D Stager\Resources\common\pie [core] pie_api Info 313ms>Setting PIE Plugins Path to C:\Program Files\Adobe\Adobe Substance 3D Stager\Resources\common\pie\plugins [core] pie_api Info 313ms>Setting PIE "typesupport" Path to C:/Program Files/Adobe/Adobe Substance 3D Stager/Resources/common/pie/resources/typesupport [core] pie_api Info 314ms>Setting PIE CSF File to C:\Program Files\Adobe\Adobe Substance 3D Stager\Resources\common\color_profiles\dimension_default_color_profiles.csf [core] pie_api Info 314ms>Initializing PIE, Searching for Plugins at C:\Program Files\Adobe\Adobe Substance 3D Stager\Resources\common\pie\plugins [core] gbl Info 1412ms>PIE Initialized with serial_executor thread of ID:29188 [core] gbl Info 1412ms>PIE Serial Executor is running in a SEPARATE thread [core] pie_api Info 1412ms>Initializing the Default Color Spaces from a CSF File... [core] pie_api Info 1421ms>Initialized Default Color Spaces from file `C:/Program Files\Adobe\Adobe Substance 3D Stager\Resources\common\color_profiles\dimension_default_color_profiles.csf` [core] pie_api Info 1421ms>PIE Initialized [core] pie_api Info 1421ms>Initializing PDFL... [core] pie_api Info 1621ms>PDFL Initialized [core] pie_api Info 1621ms>STUB: Setting PIE Temp Path to C:\Users\LUK~1\AppData\Local\Temp (doesn't actually set anything right now) [core] gbl Info 1621ms>Font Scan: Initializing... [core] gbl Info 1623ms>Font Scan: Initializing...275 font families detected [core] gbl Info 1709ms>Font Scan: Complete (265 families, 635 fonts) PIE initialized [core] gbl Info 1723ms>EUTaskManager:Hooking up element's TaskManager [core] Register Warn 1725ms>Could not find type info for class boost::filesystem::path [core] gbl Info 1752ms>Locale from frontend reported: 'en-US' [core] pie_api Info 1753ms>Known ICC Profiles JSON file: C:\Users\Lukáš\AppData\Roaming\Adobe Substance 3D Stager\known_icc_profiles.json Last GPU Sniffer Run Data: { ExitCode: 'kExitNormal', Status: 'kStatusNormalExit', Stderr: '', Stdout: 'Tester="AdobeDimension"\nsnifferStart="2024-10-07_13:01:14"\nAIFCoreInitialized=1\nAIFOGLInitialized=1\nOGLContextCreated=1\nNumGLGPUs=1\nglgpu[0].GLVersion="4.1"\nglgpu[0].GLVendor="NVIDIA Corporation"\nglgpu[0].IsIntegratedGLGPU=0\nglgpu[0].GLMemoryMB=8024\nglgpu[0].GLName="NVIDIA GeForce RTX 3060 Ti"\nglgpu[0].GLVendorID=4318\nglgpu[0].GLDriverVersion="32.0.15.6094"\nglgpu[0].GLRectTextureSize=32768\nglgpu[0].GLRenderer="NVIDIA GeForce RTX 3060 Ti/PCIe/SSE2"\nglgpu[0].GLRendererID=9353\nglgpu[0].HasGLNPOTSupport=1\nglgpu[0].GLDriver="C:\\Windows\\System32\\DriverStore\\FileRepository\\nv_dispi.inf_amd64_78cd02ab022cd554\\nvldumdx.dll,C:\\Windows\\System32\\DriverStore\\FileRepository\\nv_dispi.inf_amd64_78cd02ab022cd554\\nvldumdx.dll,C:\\Windows\\System32\\DriverStore\\FileRepository\\nv_dispi.inf_amd64_78cd02ab022cd554\\nvldumdx.dll,C:\\Windows\\System32\\DriverStore\\FileRepository\\nv_dispi.inf_amd64_78cd02ab022cd554\\nvldumdx.dll"\nglgpu[0].GLDriverDate="20240814000000.000000-000"\nglgpu[0].CanCompileProgramGLSL=1\nglgpu[0].GLFrameBufferOK=1\nNumCLGPUs=1\nclgpu[0].CLPlatformVersion="3.0"\nclgpu[0].CLDeviceVersion="3.0 CUDA"\nclgpu[0].IsIntegratedCLGPU=0\nclgpu[0].CLMemoryMB=8191\nclgpu[0].CLName="NVIDIA GeForce RTX 3060 Ti"\nclgpu[0].CLVendor="NVIDIA Corporation"\nclgpu[0].CLVendorID=4318\nclgpu[0].CLDriverVersion="560.94"\nclgpu[0].CUDASupported=1\nclgpu[0].CUDAVersion="12.6.65"\nclgpu[0].CLBandwidth=3.94231e+11\nclgpu[0].CLCompute=7757.71\nNumNativeGPUs=0\ncpuinfo_json_hex_encoded="7b224350554156583243617061626c65223a747275652c2243505541565843617061626c65223a747275652c224350554272616e64223a22414d442052797a656e203720333730305820382d436f72652050726f636573736f7220202020202020202020202020222c224350554d687a5370656564223a333630302c224350554e756d6265726f664c6f676963616c50726f636573736f7273223a31362c224350554e756d6265726f66506879736963616c50726f636573736f7273223a382c22435055535345343243617061626c65223a747275652c22546f74616c52414d223a33343236353737363132387d0a"\nsnifferEnd="2024-10-07_13:01:14"\n' } GPU Info: { CanCompileProgramGLSL: true, GLDriver: 'C:\\Windows\\System32\\DriverStore\\FileRepository\\nv_dispi.inf_amd64_78cd02ab022cd554\\nvldumdx.dll,C:\\Windows\\System32\\DriverStore\\FileRepository\\nv_dispi.inf_amd64_78cd02ab022cd554\\nvldumdx.dll,C:\\Windows\\System32\\DriverStore\\FileRepository\\nv_dispi.inf_amd64_78cd02ab022cd554\\nvldumdx.dll,C:\\Windows\\System32\\DriverStore\\FileRepository\\nv_dispi.inf_amd64_78cd02ab022cd554\\nvldumdx.dll', GLDriverDate: '20240814000000.000000-000', GLDriverVersion: '32.0.15.6094', GLFrameBufferOK: true, GLMemoryMB: 8024, GLName: 'NVIDIA GeForce RTX 3060 Ti', GLRectTextureSize: 32768, GLRenderer: 'NVIDIA GeForce RTX 3060 Ti/PCIe/SSE2', GLRendererID: 9353, GLVendor: 'NVIDIA Corporation' } CPU Info: { CPUAVX2Capable: true, CPUAVXCapable: true, CPUBrand: 'AMD Ryzen 7 3700X 8-Core Processor ', CPUMhzSpeed: 3600, CPUNumberofLogicalProcessors: 16, CPUNumberofPhysicalProcessors: 8, CPUSSE42Capable: true, TotalRAM: 34265776128 } Total System Memory: 34265776128 bytes [core] null [core] crash_reporterInfo 1759ms>Started handler with status: 1 [core] licensing Info 1786ms>workflow: [core] gpu-brdg Info 1821ms>GlSurfaceWin::Init() [core] gbl Info 1821ms>EUSurface::init_context: OK [core] gbl Info 1821ms>EUSurface initialized with result 1 [core] gpu-brdg Info 1822ms>>>>>>>>>> GlSurfaceWin::CreateBacking(3221227458) [core] gpu-brdg Info 1822ms>DxGlBacking::InitDxTexture() [core] gpu-brdg Info 1822ms>DX11 OpenSharedResource [core] gpu-brdg Info 1822ms>DX11: QueryInterface [core] gpu-brdg Info 1822ms>LockDxTexture()... [core] gpu-brdg Info 1822ms>>>>>>>>>> GlSurfaceWin::CreateBacking() OK! [core] gpu-brdg Info 1822ms>>> [core] gpu-brdg Info 1822ms>>>>>>>>>> GlSurfaceWin::CreateBacking(3221237186) [core] gpu-brdg Info 1822ms>DxGlBacking::InitDxTexture() [core] gpu-brdg Info 1822ms>DX11 OpenSharedResource [core] gpu-brdg Info 1822ms>DX11: QueryInterface [core] gpu-brdg Info 1822ms>LockDxTexture()... [core] gpu-brdg Info 1822ms>>>>>>>>>> GlSurfaceWin::CreateBacking() OK! [core] gpu-brdg Info 1822ms>>> [core] gpu-brdg Info 1822ms>>>>>>>>>> GlSurfaceWin::CreateBacking(1073745602) [core] gpu-brdg Info 1822ms>DxGlBacking::InitDxTexture() [core] gpu-brdg Info 1822ms>DX11 OpenSharedResource [core] gpu-brdg Info 1823ms>DX11: QueryInterface [core] gpu-brdg Info 1823ms>LockDxTexture()... [core] gpu-brdg Info 1823ms>>>>>>>>>> GlSurfaceWin::CreateBacking() OK! [core] gpu-brdg Info 1823ms>>> [core] gpu-brdg Info 1832ms>GlSurfaceWin::Init() [core] gbl Info 1833ms>EUSurface::init_context: OK [core] gbl Info 1833ms>EUSurface initialized with result 1 [core] gpu-brdg Info 1833ms>>>>>>>>>> GlSurfaceWin::CreateBacking(2147487810) [core] gpu-brdg Info 1833ms>DxGlBacking::InitDxTexture() [core] gpu-brdg Info 1833ms>DX11 OpenSharedResource [core] gpu-brdg Info 1833ms>DX11: QueryInterface [core] gpu-brdg Info 1833ms>LockDxTexture()... [core] gpu-brdg Info 1833ms>>>>>>>>>> GlSurfaceWin::CreateBacking() OK! [core] gpu-brdg Info 1833ms>>> [core] gpu-brdg Info 1833ms>>>>>>>>>> GlSurfaceWin::CreateBacking(2147499138) [core] gpu-brdg Info 1833ms>DxGlBacking::InitDxTexture() [core] gpu-brdg Info 1833ms>DX11 OpenSharedResource [core] gpu-brdg Info 1833ms>DX11: QueryInterface [core] gpu-brdg Info 1833ms>LockDxTexture()... [core] gpu-brdg Info 1833ms>>>>>>>>>> GlSurfaceWin::CreateBacking() OK! [core] gpu-brdg Info 1833ms>>> [core] gpu-brdg Info 1833ms>>>>>>>>>> GlSurfaceWin::CreateBacking(2147498818) [core] gpu-brdg Info 1833ms>DxGlBacking::InitDxTexture() [core] gpu-brdg Info 1833ms>DX11 OpenSharedResource [core] gpu-brdg Info 1834ms>DX11: QueryInterface [core] gpu-brdg Info 1834ms>LockDxTexture()... [core] gpu-brdg Info 1834ms>>>>>>>>>> GlSurfaceWin::CreateBacking() OK! [core] gpu-brdg Info 1834ms>>> [core] gbl Info 1834ms>EUApplication::create_document Untitled84 [core] gbl Info 1834ms>EUDocument::createDocument [core] gbl Info 1835ms>EUApplication::createDocument ok [core] lantern Warn 2035ms>Lantern CPU Check: Warning: No AVX available, Fallbacks will be used. [core] lantern Warn 2035ms>Lantern CPU Check: Warning: No FP16 (HALF-PRECISION FLOAT) available, Fallbacks will be used. [core] lantern Info 2035ms>eclair: Enabled CPU features on x86_64: NEON=OFF, NEON_2X=OFF, AVX2=ON, AVX=ON, SSE42=ON, SSE2=ON [core] lantern Info 2035ms>eclair: Enabled CPU features on x86_64: NEON=OFF, NEON_2X=OFF, AVX2=ON, AVX=ON, SSE42=ON, SSE2=ON [core] gbl Info 2036ms>AgRendercoreEngine::AgRendercoreEngine [core] gbl Info 2036ms>Lantern Backend 2 initialized! [core] gbl Info 2043ms>Lantern Backend 0 initialized! [core] lantern Info 2045ms>eclair: Creating Vulkan instance... [core] lantern Info 2081ms>eclair: Vulkan header version: 250 [core] lantern Info 2082ms>eclair: Vulkan loader version: 1.3.280 [core] lantern Info 2082ms>eclair: Required Vulkan version: 1.2.0 [core] lantern Info 2091ms>eclair: Picking Vulkan physical device... [core] lantern Info 2092ms>eclair: 1 Vulkan physical device(s) found: [core] lantern Info 2092ms>eclair: Index 0: [core] lantern Info 2092ms>eclair: Device name: NVIDIA GeForce RTX 3060 Ti [core] lantern Info 2092ms>eclair: Driver version: 560.94.00.00 [core] lantern Info 2092ms>eclair: Device suitable: Yes [core] lantern Info 2093ms>eclair: Using the following Vulkan physical device: [core] lantern Info 2093ms>eclair: Device name: NVIDIA GeForce RTX 3060 Ti [core] lantern Info 2093ms>eclair: Driver version: 560.94.00.00 [core] lantern Info 2093ms>eclair: Supported Vulkan API version: 1.3.280 [core] lantern Info 2093ms>eclair: Creating Vulkan logical device... [core] gbl Info 2179ms>set viewable node [core] gbl Info 2179ms>nid: 1Eu7Zl386CCJB50VAAAAAA== [core] gbl Info 2179ms>ViewportNode::did_attach_to_context() [core] gbl Info 2179ms>ArtboardViewBase::did_attach_to_context() [core] gbl Info 2179ms>ArtboardViewBase::did_attach_to_context() [core] gbl Info 2179ms>set viewable node [core] gbl Info 2179ms>nid: 4p3vH1ya9jQe5DHLAAAAAA== [core] Register Warn 2183ms>Could not find type info for class boost::filesystem::path [core] gbl Info 2216ms>Locale from frontend reported: 'en-US' [core] pie_api Info 2217ms>Known ICC Profiles JSON file: C:\Users\Lukáš\AppData\Roaming\Adobe Substance 3D Stager\known_icc_profiles.json [core] gbl Info 2231ms>set viewable node [core] gbl Info 2231ms>nid: 1Eu7Zl386CCJB50VAAAAAA== [core] gbl Info 2231ms>ViewportNode::did_attach_to_context() [core] gbl Info 2231ms>ArtboardViewBase::did_attach_to_context() [core] gbl Info 2231ms>ArtboardViewBase::did_attach_to_context() [core] CamHist Info 2239ms>History now points to 0 "Camera position set at document creation" [core] History Info 2241ms>History now points to 0 "history.newDocument" [core] Register Warn 2256ms>Could not find type info for class boost::filesystem::path [core] lantern Info 2265ms>eclair: Creating Vulkan command pools... [core] lantern Info 2266ms>eclair: Vulkan pipeline cache file C:\Users\LUK~1\AppData\Local\Temp\eclair_pipeline_cache_10de_2489_64.bin not found, or failed to read from it. [core] lantern Info 2266ms>eclair: Creating ray tracing pipeline cache without initial data... [core] lantern Info 2266ms>eclair: Creating Vulkan settings uniform buffers... [core] lantern Info 2267ms>eclair: Creating Vulkan framebuffer uniform buffers... [core] lantern Info 2267ms>eclair: Creating Vulkan camera uniform buffers... [core] lantern Info 2267ms>eclair: Creating Vulkan scene descriptor set layout... [core] lantern Info 2268ms>eclair: Creating Vulkan scene ray tracing descriptor set layout... [core] lantern Info 2268ms>eclair: Creating Vulkan ray tracing descriptor set layout... [core] lantern Info 2268ms>eclair: Creating Vulkan ray tracing pipeline layout... [core] lantern Info 2271ms>eclair: Creating raytracing pipeline with the following features: [core] lantern Info 2271ms>eclair: ASM/MeshObject ................................. Yes [core] lantern Info 2271ms>eclair: ASM/FiberObject ................................ No [core] lantern Info 2271ms>eclair: ASM/TFDM ....................................... No [core] lantern Info 2271ms>eclair: ASM/RMIP ....................................... No [core] lantern Info 2271ms>eclair: OpenPBR/MeshObject ............................. No [core] lantern Info 2272ms>eclair: OpenPBR/TFDM ................................... No [core] lantern Info 2272ms>eclair: OpenPBR/RMIP ................................... No [core] lantern Info 2272ms>eclair: NeuralMaterial/MeshObject ...................... No [core] lantern Info 2272ms>eclair: ShadowCatchingMaterial/MeshObject .............. Yes [core] lantern Info 2274ms>eclair: Creating ray tracing pipeline using up to 16 thread(s) [may take a while]... [core] pie_api Info 2309ms>Saving to tmp_image_pie_22a3_6f5a_3c8b.png: 136 x 68, 8 bpc, RGBA, Color Profile: sRGB IEC61966-2.1 [core] gbl Info 2325ms>Encoding CommonImageValue as processed type image/png [core] gbl Info 2399ms>Locale from frontend reported: 'en-US' [core] pie_api Info 2400ms>Known ICC Profiles JSON file: C:\Users\Lukáš\AppData\Roaming\Adobe Substance 3D Stager\known_icc_profiles.json [core] gbl Info 2683ms>Font Info Request: Starting... [core] Register Warn 2683ms>Could not find type info for struct psi::FutureLoaded<class reflect::Dictionary> [core] Register Warn 2683ms>Could not find type info for struct psi::FutureLoaded<class reflect::Dictionary> [core] Register Warn 2683ms>Could not find type info for struct psi::FutureLoaded<class reflect::Dictionary> [core] Register Warn 2683ms>Could not find type info for struct psi::FutureLoaded<class reflect::Dictionary> [app] app did create [app] no startup args [app] show main window START {} [core] gbl Info 2715ms>Font Info Request: Valid cached font data in C:\Users\Lukáš\AppData\Roaming\Adobe Substance 3D Stager\sg_font_cache_list_10914feadd97497d.json [core] gbl Info 2715ms>Font Info Request: Finished (Valid cached data was found) [core] gbl Info 2715ms>Font Info Request Task: Marking Task As Success [core] gbl Info 2718ms>Deferred Font Info Request: Called with task_id = 6 [core] gbl Info 2718ms>Deferred Font Info Request: Blocking, waiting on the font_info future (it should be done at this point)... [core] gbl Info 2718ms>Deferred Font Info Request: Done loadUi: START {} [core] pie_api Info 3186ms>Saving to tmp_image_pie_0185_54a2_ad59.png: 460 x 230, 8 bpc, RGBA, Color Profile: sRGB IEC61966-2.1 [core] gbl Info 3212ms>Encoding CommonImageValue as processed type image/png [core] pie_api Info 3241ms>Saving to tmp_image_pie_ae8f_96c0_b743.png: 460 x 230, 8 bpc, RGBA, Color Profile: sRGB IEC61966-2.1 [core] gbl Info 3269ms>Encoding CommonImageValue as processed type image/png [core] lantern Info 3683ms>eclair (timing): Created ray tracing pipeline with 29 shader stage(s) and 27 shader group(s) in 1.409 second(s). [core] gbl Info 3692ms>Lantern Backend 1 initialized! [core] licensing Info 3737ms>cp received notification for profile ready: 2 [core] licensing Info 4715ms>handling profile result w/ code: [core] licensing Info 4715ms>NglStatusCode::SUCCESS [core] licensing Info 4715ms>profile is licensed [core] licensing Info 4943ms>Access token found [core] licensing Info 5149ms>Access token found [core] licensing Info 5348ms>Access token found [app] start screen open document {} [app] show main window MAIN {} loadUi: MAIN {} [core] console::renderError 16572ms>>@, AgFileSystem.cpp:1476<@GetDiskFreeSpaceExA() of path C:\Users\Lukáš\AppData\Roaming\Adobe Substance 3D Stager\RTECache failed, error=0x00000003. [core] console::renderError 16574ms>>@, AgFileSystem.cpp:1476<@GetDiskFreeSpaceExA() of path C:\Users\Lukáš\AppData\Roaming\Adobe Substance 3D Stager\RTECache failed, error=0x00000003. [core] console::renderError 16574ms>>@, AgFileSystem.cpp:1476<@GetDiskFreeSpaceExA() of path C:\Users\Lukáš\AppData\Roaming\Adobe Substance 3D Stager\RTECache failed, error=0x00000003. [core] console::renderError 16581ms>>@, AgFileSystem.cpp:1476<@GetDiskFreeSpaceExA() of path C:\Users\Lukáš\AppData\Roaming\Adobe Substance 3D Stager\RTECache failed, error=0x00000003. [core] console::renderError 16581ms>>@, AgFileSystem.cpp:1003<@Engine scratch space of 0 bytes less than minumum of 2 GB. [core] console::appError 16582ms>Failed to create the scratch Bundle in textures.aeroresource! [core] console::renderError 16582ms>>@, AgFileSystem.cpp:1013<@Engine could not initialize the texture scratch VFS. [core] console::renderError 16582ms>>@, AgRenderingEngine.cpp:76<@Engine file System could not be initialized. [core] gbl Error 16582ms>FAILED TO START UP THE RTE ENGINE! coreErrorMessageHandler: RTE_ENGINE_STARTUP_ERROR showDialog: ERROR_RTE_ENGINE_STARTUP
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