Team Project media access

[Reliant Aerial Imaging]

I recently gained a client who is willing to set up their windows desktop version of Adobe Premiere (in the 1TB Cloud account plan) so that I can work on projects remotely on my M1 Max Macbbook. I also have the 1 TB cloud option. 

On their computer I changed where files and media were saving so that it wasn't moving through their documents folder-which OneDrive kept attempting to sync. Everything now saves to a secondard interntal HDD roughly 1.8TB in capacity. Then it syncs with create cloud storage. I created a Team Project, invited my account on my laptop, accepted the invite and started working to organize media once both synced on the WIndows Desktop. I made sure to click Publish before I quit so that the changes I had made should have been visible to my latop after I closed the app.

Unfortunately, every time I click Open Team Project on my laptop, I get a Missing Media error. I'm asked to find a new file path, but I thought it was supposed to sync through Creative Cloud Storage. Sometimes my Premiere on my laptop freezes when I attempt to select a piece of media. 

I also occasionally get errors on both computers stating, "Libraries Sync Error - Creative Cloud services are blocked please check your Firewall settings" and this occurs when I in the office with both computers next to one another, and also when I'm at home on my own network. This typically resolves itself.

Both computers have the most recent version of their Windows and Mac OS's and all of the Adobe apps on these computers are up to date as well. If there's additional information that would help fix the problem let me know what I should provide.

[MyerPj]

https://community.adobe.com/t5/premiere-pro-bugs/how-do-i-write-a-bug-report/idi-p/13361863

Take a look at the link above and provide some additional details. Rather than 'most recent version' if you could go to the HELP/About screen and get actual version#, that would be great. Also, which versions of your OS's?

[Reliant Aerial Imaging]

Issue: Inability to open or locate shared media in a Team Project  (occasional freezes on one device)

Version: Premiere pro 24.5.0 (Build 57), just updated today

OS: Mac Sonoma 14.1.2 (23B92)

CPU:  M1 Max, 10 core (8 performance and 2 efficiency)

GPU: Chipset Model: Apple M1 Max

Type: GPU

 Bus: Built-In

 Total Number of Cores: 32

 Vendor: Apple (0x106b)

 Metal Support: Metal 3

Ram: 64 GB

HD: 8TB SSD APFS formatting

I will need to get the other computer's information in the office ideally tomorrow.

Video format .mp4 from AXON body cameras 1280 x 720 (1), 30.01 FPS

Workflow Details: 5 cameras used to record video & audio, single timeline and sequence using media settings.

Steps to reporduce: Open Adobe Premiere on macbook, select open team project, project loads until Locate Media window appears listing every piece of video as missing. Once locate is clicked, I selecte Creative Cloud under recent directories. Upon scrolling down to Creative Cloud I only see Team Projects Versions. Beneath it I see Cloud Sync, but my only options are Dropbox and iCloud.

[Reliant Aerial Imaging]

The windows desktop's information is as follows:  

Premiere Pro version:  24.5.0 (Build 57)

OS: WIndows 11 Pro version 23H2

OS build: 22631.3737

CPU: Intel Core i9-10900X CPU @ 3.70GHz

GPU: Nvidea T-1000 8GB

RAM: 128 GB

HD: Two internal 1.86 TB Hard drives

Dell Precision 5820 Tower X-Series

If there is any additional information I missed please let me know.

[MyerPj]

Thanks for the extra info, let's see if @Kevin-Monahan has a suggestion.

[Reliant Aerial Imaging]

Hello, I was wondering as I haven't heard any updates on troubleshooting or suggestions, is there another method of getting support from Adobe? 

[Nate Boerman]

Hi there.

I would look at this link - https://helpx.adobe.com/premiere-pro/using/add-and-manage-media.html
And goto the section - Media Mapping using Media Management 

Let me know hnow it goes. 
-Nate

[MyerPj]

Try Adobe suppoort here, I think you can ask them for the 'Video Que'

https://helpx.adobe.com/contact.html

When signed in with your adobe accoubnt on that page there will be a 'chat' button also.