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nicka8671600
Participant
January 16, 2016
Question

sony ereader unable to access content due to DRM problem

  • January 16, 2016
  • 1 reply
  • 1844 views

Hi guys, I have a sony ereader and i am unable to access my content. I get an error reading saying I do not have DRM authorisation. I have tried setiing up an account but it doesnt work. Any ideas?

    This topic has been closed for replies.

    1 reply

    Sheena Kaul
    Community Manager
    Sheena KaulCommunity Manager
    Community Manager
    January 18, 2016

    Hi,

    Please specify the Adobe application you are using.

    Regards,

    Sheena

    N
    nicka8671600Author
    Participant
    January 22, 2016

    Hi Sheena apologies for not getting back sooner I was interstate.

    The Adobe application is ADOBE DRM and I am using the Australian site. I think the problem started when I changed email from n.allan@bigpond.net.au<mailto:n.allan@bigpond.net.au> to nick@allanfamily.com<mailto:nick@allanfamily.com>.

    Now regardless of which email I use my ereader will not allow me to red my content which I originally bought from the Sony ereader store. I can see the book titles but when I try to open a book I get the error message saying protected by digital rights management

    Grateful if you can suggest a way to re-authorise my content

    Regards

    Nick Allan

    Brad Lawryk
    Brad Lawryk
    Legend
    January 23, 2016

    Wouldn't that be something you would have to contact the Sony eReader Store for? Adobe really doesn't have anything to do with that.

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