Hello, Please refer to the FAQ How do I revert to a previous version of Flash Player? -- Maria ... View more

Hi cct1599, Thank you for posting the contents of the email.  In this case, the link to download Flash Player did redirect from a paretologic.com URL to get.adobe.fom/flashplayer.  However, when in doubt, it's best to not click on the links (which you didn't) and navigate to get.adobe.com/flashplayer directly. Regarding your comment in post 7, are you attempting to update Flash Player on Internet Explorer?  If so, on Win8 (and above), Flash Player updates for IE are delivered via a Microsoft Update.  You should be able to run a Windows Update to get the latest Flash Player update for IE.  If you're not using Internet Explorer you can download and install the latest Flash Player from the link I posted above. -- Maria ... View more

Hello, Yes, as Xarvo indicates, we released a new version of Flash Player this morning.  If you'd like to upgrade Flash Player, you can do so at http://get.adobe.com/flashplayer, or use the direct links below to download the installers: Windows: Flash Player for ActiveX (Internet Explorer) Windows: Flash Player Plug-in (All other browsers) Mac: Flash Player Plug-in (All other browsers) Does the email you received contain links to download Flash Player?  If so, can you post the contents of the email, including the download links? Thank you in advance. -- Maria ... View more

Hello, Adobe did release a new version of Flash Player this morning (12.0.0.70), however, we do not send emails with download links. If you'd like to upgrade Flash Player, you can do so at http://get.adobe.com/flashplayer, or use the direct links below to download the installers: Windows: Flash Player for ActiveX (Internet Explorer) Windows: Flash Player Plug-in (All other browsers) Mac: Flash Player Plug-in (All other browsers) Can you please post the contents of the email you received, including the links in the email?  Thank you. -- Maria ... View more

Hello, Yes, we released a new version this morning, as Xarvo indicates.  We don't send links in email. Official Flash Player installers are only posted to adobe.com, not anywhere else. If you'd like to upgrade Flash Player, you can do so at http://get.adobe.com/flashplayer, or use the direct links below to download the installers: Windows: Flash Player for ActiveX (Internet Explorer) Windows: Flash Player Plug-in (All other browsers) Mac: Flash Player Plug-in (All other browsers) Can you please post the contents of the email you received, including the links in the email?  Thank you. -- Maria ... View more

Hello, The current behaviour is by design.  The 'select your update option' dialog will display unless you have previously selected "Allow Adobe to install updates (recommended)".  This dialog will also display if you are installing Flash Player after having uninstalled it and are re-installing it.  You are welcome to file a feature request/bug record at https://bugbase.adobe.com/ regarding behaviour. -- Maria ... View more

Hello, There are two versions of Flash Player for the PC, ActiveX (for Internet Explorer) and the Plugin (for other browsers).  It appears you may have one, but not the other.  The Control Panel (installed programs) will tell you which one is installed.  Here are the links for both downloads.  Simply downloand and install the one that is missing: Flash Player ActiveX (for Internet Explorer) Flash Player Plugin (for non-IE browsers) -- Maria ... View more

Hello, Information on distributing Flash Player within your organization is available at http://www.adobe.com/products/flashplayer/distribution3.html.  This includes the link to obtain the license to distribute Flash Player (if you don't have one already) and the link to the CUPT and SCUP catalog files. For Shockwave, information to obtain the license to distribute Shockwave is available at http://www.adobe.com/products/players/shockwave-player-licensing-distribution.html.  Once you have requested the license you will receive an email with the links to download Shockwave to distribute. -- Maria ... View more

Hi Mike, Sorry, you don't privide sufficient information for us to provide assistance.  What OS, and what specifically are you looking for? Thank you in advance. -- Maria ... View more

Hi djl209, Thank you for not clicking on the link in the email and posting a comment here first. No, that is not genuine.  We don't sent emails with links to update the Flash Player.  Valid, genuine, Flash Player is only available from adobe.com, or from the 'update notification' dialog window (if you have elected to be notified of updates). This page, http://www.adobe.com/security/prevent-phishing.html, contains information on phishing attempts and instructions on forwarding the email to our customer support team to investigate.  The pertinent section is: Concerned About an Adobe Email You Have Received? If you think you have been a victim of a phishing email purporting to be from Adobe, send a copy of the offending email to our customer support team so we can investigate. Thanks again. -- Maria ... View more

Hi Adzaka, Thank you for the additional information.  If you do happen to get the URL (either the download URL, or where it was posted to), it would be appreciated if you post it here.  I can then forward it to the appropriate folks to handle. -- Maria ... View more

Hi, The installer should work on Windows 8, unless it's an ARM (processor) device, which it doesn't appear to be if you have Firefox installed.  Perhaps the file became corrupt during the download process.  Can you download the file again (it should be about 17.9 MB in size)  and try to re-install it.  If you get the same error, please take a screenshot of the error and post it here. Thank you in advance. -- Maria ... View more

Hi MonH, The update setting option is stored in the mms.cfg file (C:\Windows\System32\Macromed\Flash on a 32-bit OS, and C:\Windows\SysWOW64\Macromed\Flash on a 64-bit OS).  The update option in this file is modified when selecting the update option at installation, when modifying the update option in the Setttings Manager (in the Control Panel), and when completely uninstalling Flash Player from your system (the update option is reset to the default setting of AutoUpdateDisable=0). The screen-shot you post is the Flash Player Update Notification dialog window that displays upon log-in, however, if you have AutoUpdateDisable=1 in the mms.cfg Flash Player shouldn't be checking for an update, which in turn shouldn't be configuring the system to display the notification dialog.  There have been some reports of user's seeing the Update Notification dialog window even though they have disabled update notifications, however, we have not been able to reproduce this internally. The next time you go to log off your system, please check for the existence of a FlashPlayerUpdate entry in HKCU\Software\Microsoft\Windows\CurrentVersion\RunOnce.  If it's there, the update notification will display the next time you log in.  By default Flash Player checks for an update every 7 days (except for Background Updates which is more frequent). DUe to this if it does reproduce again, it may not do so immediately. Thank you. -- Maria ... View more

Great.  Thank you for confirming. -- Maria ... View more

Hello, The request normally takes a few days to process. I've asked about this and have been informed that all submited applications have been responded to.  Can you confirm if you have received a respnse to your application, or not?  If not, I'll escalate your specific request. Thank you in advance. -- Maria ... View more

Hi ariba, The link you posted is the one that actually downloads a file.  What I'm asking for, is what website URL you are visiting that contains that download link.  I'm going to escalate this, but I'd like the actual website URL that you are visiting tha contains this download link. Thank you in advance. -- Maria ... View more

hello, There are two versions of Flash Player for Windows, ActiveX (Internet Explorer) and Plug-in (all other browser).  On Windows 8.x Flash Player ActiveX for Internet Explorer is pre-installed and can only be updated by Microsoft via a Microsoft Update. Use the following link to install the Plug-in on your sytem: Flash Player Plug-in (All other browsers) -- Maria ... View more

Hello, Please provide more details so that we may be able to assist you. What does 'not working' mean? What happens when you try to view Flash content? What is the OS version, browser type and version. Do you have Flash Player currently installed, if so what version? What steps did you take to install Flash Player -- Maria ... View more

Hello, If Flash Player installed automatically, during a previous installation you selected to "Allow Adobe to install updates (recommended)" during the installation process.  Flash Player is not updated automatically without users previously having selected this option. Please provide more details so that we may be able to assist you. What does 'not working' mean? What happens when you try to view Flash content? What is the OS version, browser type and version. Do you have Flash Player currently installed, if so what version? What steps did you take to install Flash Player -- Maria ... View more

Hello, Please provide more details so that we may be able to assist you. What does 'not working' mean? What happens when you try to view Flash content? What is the OS version, browser type and version. Do you have Flash Player currently installed, if so what version? What steps did you take to install Flash Player -- Maria ... View more

Hello, Please provide more details so that we may be able to assist you. What does 'not working' mean? What happens when you try to view Flash content? What is the OS version, browser type and version. Do you have Flash Player currently installed, if so what version? What steps did you take to install Flash Player -- Maria ... View more

Hi, What does 'still not working' mean?  What happens when you attempt to view Flash content? Thank you in advance. -- Maria ... View more

Hello, You may have two different versions of the Plugin-in in the Internet Plug-ins directory.  Please perform a clean install using the following instructions. How to perform a "clean install" of Flash Player in Mac OS X -- Maria ... View more

Hi there, Please update to the latest version of Flash Player, 12.0.0.44.  Safari appears to be blocking older plugins. How to perform a "clean install" of Flash Player in Mac OS X -- Maria ... View more

Thank you, Quigley, I'm not familiar with that site or app, but I'll install and try to find where the link is posted. -- Maria ... View more

Hi Steve, Please file a bug at https://bugbase.adobe.com.  Please include the detailed information of your post, including sample URLs for sites you are experiencing the issues on. Thank you in advance. -- Maria ... View more

Hello, http://download.adooadbn.com is not an Adobe site.  Since dailymotion is the one sending their users to the wrong website to download Flash Player I recommend you contact them and inform them of the problem with their site. -- Maria ... View more

Hello, it appears the previous version was not completely uninstalled when the new version was installed.  Please download the standalone uninstaller, close all browsers/applications that might use Flash Player, uninstall Flash Player, and then re-install Flash Player. Flash Player uninstaller Flash Player ActiveX installer (for Internt Explorer) Flash Player Plugin installer (for other browsers) -- Maria ... View more

Hello, Please refer to the MSI GUIDs tech note.  This tech note is updated regularly with each release. -- Maria ... View more

Hi ariba, Do you have the website that contains the link to the fake website?  If so, please post it, or PM me with it. Thank you in advance. -- Maria ... View more