Re:Photoshop: Selections and panning snap to wrong...

chad.rolfs · ‎Jul 27, 2020

Hi all. Can you verify this issue does or does not occur in the latest update (21.2.1)? We shipped a fix for this bug in 21.2.1 but due to limited hardware of everyone working from home, we weren't able to verify the fix on all the different hardware configurations. Let us know if the fix worked for you or not. Thanks!

chad.rolfs · ‎Jul 21, 2020

21.2.1 was released yesterday and has a fix for this. Please update and verify that the bad pan snapping and marquee selections work as expected now. Thanks!

chad.rolfs · ‎Jun 24, 2020

Called out on this page: https://helpx.adobe.com/photoshop/kb/photoshop-slow-lags.html

chad.rolfs · ‎Jun 24, 2020

Yep, that's the issue. I think we have that documented. Thanks for confirming Morris!

chad.rolfs · ‎Jun 24, 2020

Also do either of you have gaming hardware (video card/mouse) with mouse polling set higher than 120Hz?

chad.rolfs · ‎Jun 24, 2020

Thanks for the added detail. If you set it to Recommended 100% or other OS Scaling settings, does it still happen?

chad.rolfs · ‎Jun 24, 2020

Also, what is your OS Scaling set to? What percent and is it the (Recommended) scaling? We have another bug we're fixing where panning snaps back to original location and selection coordinates are wrong.

chad.rolfs · ‎Jun 24, 2020

Hi Daniel and Morris. Is this still a problem in the most recent update that came out last week (21.2)?

chad.rolfs · ‎Jun 18, 2020

Hi Alan. Have you tried with the latest release (21.2)? I can't reproduce the problem you're describing. If you are still experiencing this issue, can you attach a gif or recording of it? Thanks!

chad.rolfs · ‎Jun 18, 2020

Thanks for confirming aleX! There is still an open bug with build-up where you can get blobs at the start of your stroke. That'll be fixed in the next update.

chad.rolfs · ‎Jun 08, 2020

There are still existing Photoshop bugs/issues with that in the current release. If you remove or disable that and make sure Win Ink is enabled in Wacom settings (checkbox in lower left corner of Calibarte tab), you should have full pressure sensitivity back.

chad.rolfs · ‎Jun 05, 2020

Thanks for the additional info. We're actively working on fixes for these issues. It may have something to do with a bug in how Photoshop is handling either multi-monitor coordinate and/or how PS is dealing with OS Display Scaling. On one of my test machines I can repro the bad panning and selections when OS Display Setting is set to 200% but it doesn't repro at 150%. That may be a temporary workaround until we get this fixed and in an update.

chad.rolfs · ‎Jun 04, 2020

Cause of this issue (Pressure sensitivity loss on Mac): changing focus away from Photoshop and then back. Workaround to avoid this or restore sensitivity without relaunch: If you switch focus back to PS by using the stylus to paint, you'll experience this. Instead, switch focus back to PS via CMD+Tab. Also, if you run into this, using the eraser end of the stylus will restore pressure sensitivity. Bug fix for this will be out in the next update, coming very soon!

chad.rolfs · ‎Jun 02, 2020

@maartenl46045620 Do you have "PSUserConfig.txt" in your Photoshop preferences folder? I'm wondering if you're using WinTab.

chad.rolfs · ‎May 30, 2020

Cause of this issue (Pressure sensitivity loss on Mac): changing focus away from Photoshop and then back. Workaround to avoid this or restore sensitivity without relaunch: If you switch focus back to PS by using the stylus to paint, you'll experience this. Instead, switch focus back to PS via CMD+Tab. Also, if you run into this, using the eraser end of the stylus will restore pressure sensitivity. Bug fix for this should be out in the next Photoshop update.

chad.rolfs · ‎May 28, 2020

Haha, no, turning them off would not be an acceptable workaround. The reason I asked is so that we can try to reproduce in-house. Once we can do that, we can fix it. Thank you for replying with that info - it's very helpful.

chad.rolfs · ‎May 27, 2020

Cause of this issue (Pressure sensitivity loss on Mac): changing focus away from Photoshop and then back. Workaround to avoid this or restore sensitivity without relaunch: If you switch focus back to PS by using the stylus to paint, you'll experience this. Instead, switch focus back to PS via CMD+Tab. Also, if you run into this, using the eraser end of the stylus will restore pressure sensitivity. Bug fix for this should be out in the next update.

chad.rolfs · ‎May 26, 2020

Do you have more than one monitor? If yes, how are they arranged? For example is primary on top or bottom, left or right? I'm wondering if coordinates are getting messed up/confused.

chad.rolfs · ‎May 26, 2020

Pen pressure loss was fixed on Win with 21.1.3. It is still broken on Mac. This issue reproduces when switching focus away from Photoshop and then back. Currently working on fixing that.

chad.rolfs · ‎May 26, 2020

That issue with the dots at the front of the stroke is a bug that's being worked on. The current workaround is to Disable: airbrush-style build-up effects (button in the tool options bar at the top).

chad.rolfs · ‎May 26, 2020

Thank you. Let us know if this problem still exists in the most current version of PS as well as Win 10 OS.

chad.rolfs · ‎May 20, 2020

Does this happen with mouse or pen only, or both? Also, are all the latest OS updates applied?

chad.rolfs · ‎May 19, 2020

Hi all. We just released 21.1.3 that fixes the periodic pressure loss on Windows as well as issues with Tilt/Projection. We are still working on the issue on Mac where pressure sensitivity is sometimes dropped when switching focus away from Photoshop and then back.

chad.rolfs · ‎May 14, 2020

Developers are actively working on a fix for this and an update will be out very soon.

chad.rolfs · ‎May 11, 2020

Yep, fix coming very soon! Apologies for the bug.

chad.rolfs · ‎Apr 30, 2020

This is an issue with Build Up (the icon next to Flow in the options bar). We are working on a fix for this issue but in the meantime, turning that off will stop putting in those spots.

chad.rolfs · ‎Apr 30, 2020

That, unfortunately, is a separate issue that we're also working on fixing.

chad.rolfs · ‎Apr 27, 2020

We (Photoshop team) are looking into the issue where initial pressure loss after leaving, then returning to Photoshop.

chad.rolfs · ‎Apr 27, 2020

Try this on Mac: Quit Photoshop. Go into System Preference > Security & Privacy > Accessibility. If Photoshop is listed and checked, uncheck it. You'll need to unlock to make changes. Also make sure Wacom drivers listed there ARE checked. Relaunch Photoshop. Do you still have the same issue?

chad.rolfs · ‎Apr 23, 2020

Also, when you hold Alt are you doing it via keyboard or via wacom tablet button?

chad.rolfs

chad.rolfs

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