chad.rolfs
Adobe Employee
chad.rolfs
Adobe Employee
Activity
‎Apr 22, 2020
05:49 PM
No, the fix isn't out yet.
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‎Apr 22, 2020
05:09 PM
2 Upvotes
Yeah, really sorry! It will be fixed in the next update.
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‎Apr 20, 2020
03:41 PM
3 Upvotes
Yep, we have a bug on that and fixing ASAP!
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‎Apr 17, 2020
02:30 PM
Are you using WinTab? (PSUserConfig.txt in your Prefs folder)
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‎Apr 17, 2020
02:24 PM
YES please, any video you can provide to illustrate the issues you are seeing is extremely helpful for us to understand, reproduce and fix the issues. I'm not seeing issue with Space modifier key while painting. More info on your system setup would be helpful in addition to a video. Thank you! There are known issues with WinTab as of v.21.1.
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‎Apr 17, 2020
02:20 PM
This is also fixed in 21.1.2
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‎Apr 17, 2020
02:20 PM
This is fixed in 21.1.2
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‎Apr 17, 2020
02:19 PM
Hi David. I'm not seeing the cursor update during painting either in earlier versions 19.x and 20.x. I'm not sure live cursor update while painting has ever worked. Is there a previous version where this worked for you? There was a bug in 21.1.1 where the cursor and tilt for DTip brushes broke - that is what we fixed.
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‎Apr 17, 2020
02:13 PM
barrel rotation with the Art Pen should be fixed in 21.1.2. If it's not, please let me know. Thanks
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‎Mar 30, 2020
10:20 AM
Indeed. Like the Press and Hold ring that you can turn off, having an OS setting to disable the cursor toasts is definitely a MS feature request.
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‎Mar 26, 2020
03:02 PM
Hi Meagan, Are you by chance using a Wacom Airbrush Pen? I'm trying to understand how you are using the pen button to zoom. Thanks!
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‎Feb 27, 2020
02:35 PM
Indeed, we are working on a fix for this bug.
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‎Dec 06, 2019
01:52 PM
Hi Daniel. Yep, it's a bug and I've logged it. Hoping to get a fix in our next release (fingers crossed). Thanks for reporting this!
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‎Aug 07, 2019
08:27 AM
@Gorgi could you post a video somewhere showing this? I'd love to help but I can't reproduce the problem. Seeing what you're running into would really help. (youtube, dropbox, etc). Thanks!
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‎Jul 10, 2019
01:35 PM
Sorry for the delayed response leds2097726​. Would you mind if I contacted you directly?
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‎Jun 28, 2019
10:56 AM
leds2097726​ I get that you are completely enraged and I would be too. And you have someone here who is willing to work with you to get it fixed. There must be something more going on here. If we can't reproduce the problem, we can't fix the problem. We can reproduce performance issues with Rulers on and at certain zoom levels that we have bugs for. What we don't have a bug for is what you are describing where every brush tool and functionality is impacted. I want to help you and ask more questions so action can be taken. My intention is not to infuriate you. I get that you're angry and you have a right to be and I'm just trying to help. If you would, would you check your System Settings > Security & Privacy > Privacy > Accessibility: if Photoshop is listed, remove it, relaunch Photoshop and let me know if that resolves anything.
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‎Jun 27, 2019
05:05 PM
1 Upvote
Nothing at all is working? Sorry this is so frustrating and fixes taking a while. Make sure you're on the latest release (20.0.4). We have several bugs we are working on; zoom levels affecting painting performance and Rulers being on affecting painting performance. Turning Rulers off, if they are on, will help. I know that doesn't fix the root problem. leds2097726​ We aren't ignoring this, it's just taking longer than we'd like to fix these issues. I did say we have a devs assigned to this in a reply on Oct 18, 2018 12:29 PM Can you show me the problems you're having with Masking (screen capture or video)?
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‎Feb 28, 2019
03:31 PM
Hi Andrea, Indeed you are right! Thanks for bringing this up. I'll make sure a bug is logged against this if there isn't one already. Chad
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‎Jan 16, 2019
02:59 PM
There were some issue with 10.13 that 10.14 fixed. Updating the OS may or may not help. Just a thought.
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‎Jan 15, 2019
01:31 PM
Hi, could you post a couple screenshots please? 1- what your brushes panel looks like before it reverts and 1- what it looks like after it reverts? I have not been able to reproduce this problem and wish I could, because then we could fix it.
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‎Dec 10, 2018
10:57 AM
Perfect. I can repro with your .tpl. Thank you! I'll log this as a bug right now and let you know if there is a workaround.
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‎Dec 07, 2018
04:43 PM
Hi Brett, Have you updated to 10.14.1? If not, can you and see if it still happens? Also, would mind sharing your .tpl with us to see if we can repro the problem? I haven't been able to reproduce the issue. Thanks, Chad
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‎Nov 28, 2018
11:57 AM
Hi Jesper, Have you updated to Mac OS to 10.14.1? I have not been able to repro this on 10.14.1. Please let me know if you still can. Thanks, Chad
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‎Nov 16, 2018
01:07 PM
Hi Jesper, I can repro the problem. Thanks for raising it. Here's a temporary workaround until we fix it - turn Rulers off. With Rulers off, you shouldn't run into this. Let me know if you still do. Thanks, Chad
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‎Nov 14, 2018
03:55 PM
1 Upvote
Matt, By chance do you have Rulers on? If so, does turning them off fix the lag? Chad
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‎Nov 14, 2018
03:39 PM
1 Upvote
Thanks for updating. Do you have Rulers on? If yes, does turning them off help?
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‎Nov 14, 2018
02:19 PM
Have you updated to Mac OS 10.14.1? If not, do that and re-update back to 20.0.1 and then restart. Does it still lag after that?
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‎Nov 14, 2018
02:08 PM
Just to be clear, you updated to 20.0.1 or 20.0.0? There should be a fix in 20.0.1.
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‎Oct 23, 2018
04:11 PM
Thanks Corey! Looking into these... Looks like #1 isn't new to 19.0. I can repro in earlier versions but will still log it. Thank you for the test file!! Very helpful.
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‎Oct 18, 2018
12:29 PM
Thank you very much for your help. Now that we can repro the problem, a dev is looking into this!
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