Hi Pjc-Photo‌,
I have worked with Adobe technicians for months and I cannot get Adobe Premier working on my PC consistently at all, very frustrating!!
First of all, I'm sorry for a frustrating experience.
I don't feel like I am getting any support, half the time I feel like these guys are just deleting and moving stuff around my computer without a clue and sometimes it gets worse! It doesn't appear to me that anybody at Adobe that I have worked with understands this issue or how frustrating it is for me to simply render a video
Have you ever escalated your issue to the next level expert? Yes, we need to delete and move around stuff in order to know what's wrong [the files/folders are renamed/moved to a different location most of the time and not deleted so that we can go back to the previous state, if we need to]. Any DLL file issue is hard to crack because it could be either a Windows issue or an issue with the DLL file of a certain application.
I am not asking for much, what do I need to do? Please help.
Definitely, you're not. Here is what we need to do to get to the bottom of this: - I'd need the System Information file of both the machines (please save them as .NFO files) so that i can forward them to the engineering team and they can take a look. What is System Information? - Windows Help - Please try downgrading your GPU drivers to see if that helps. [Going back a few versions might help] - As you have pointed out, try going back to Premiere Pro CC 2014 on the other computer too. I'm sorry but this doesn't guarantee a fix for your issue right away but this is a step in the right direction. Again, I'd suggest you to contact support and escalate your issue so that our Level II experts will be able to perform some advanced troubleshooting steps on your machine. Thanks, Rameez
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