OK. So that is good now I have a complete fresh install and I do not get the damaged installation now.
I assume you have cleaned everything as per my PM instructions and i am glad that you don't get the error now.
BUT and a big BUT. Now we have the constant Out of Memory PROBLEM many others have.
Ah! I feel really bad to hear about it TBH. Sorry for the trouble.. Yes, we have received reports about this issue and there are separate discussions here on the forums. A couple of threads with workarounds are here: Premiere Pro CC 2015 Memory Leak CC2015 - Out of Memory / Leaking like sieve
Please advise whether we can go back to 2014? I have Time Machine running so I could restore backwards but there are two issues there. What additional Application Support and Library files would I have to restore also? Sounds like a nightmare for me!! Also I presume my recent PPCC2015 projects I will not be able to open. That is a judgement I am going to have to make. Unless of course you have a fix on the way very soon??
You can go back to 2014 without doing a Time Machine restore. Not really sure which Application Support and Library files you are referring to. Please provide more info on that. You are right about incompatibility of the project files. 2015 project files won't open in the 2014 version. However, you can open your 2015 projects in 2014 in the ASSEMBLY EDIT mode (all your edits would be there except effects/transitions/color correction) using the XML. Unfortunately, we didn't had this issue in the testing phase and we were not able to reproduce this memory leak in-house. Therefore, we are collecting as many reports as possible. Please file your bug report here: Bug Report Form
To be honest this sounds like a poorly administered upgrade. I have a complete virgin install and I have a problem!!! Yes I do have Red Giant Suite running with this, but I am sure many have that loaded. (Is that the problem maybe?)
PLEASE we pay for professional software we rely on to offer our client a professional service. Inform our clients and they understandably are really not interested, they just want their job done.
I am sorry again for you're disappointed with the quality of the product. We try our best to give you a well-cooked / bug-free product but as complex program as Premiere Pro is, it can't be 100% bug-free. That is why we have these DOT updates to fix as many bugs as possible. I won't say that Red Giant is a problem but as a troubleshooting step, i would remove it. (you never know) I do understand that all clients want is what they pay for and they are not interested in learning how many DOT releases Premiere Pro has or whatever. Please bear with us for the time being as we have reported this to the Engineering Team and they are working on it. Thank you for your patience. Rameez
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