Hi rt77461796 Greetings. You can follow the instructions mentioned in this link - Adobe Creative Cloud license package If you have already moved to Named user licensing method, then there is no need to run the Serialization file, you can follow the instructions mentioned in this link - Licensing overview ~Rohit ... View more

Hi kimk75388002 Exit code 183 while installing XD on Windows ~Rohit ... View more

Hi toms8436935 , I have sent you a PM , please respond. ~Rohit ... View more

Hi davef28677462 As per your logs, "" 10/01/16 09:46:43:180 | [FATAL] |  | ASU | DeploymentManager | HDPIMWrapper |  |  | 5072 | The HDPIM Setup Process return code is (190).Stopping the installation process. 10/01/16 09:46:43:180 | [ERROR] |  | ASU | DeploymentManager | DeploymentManager |  |  | 5072 | Product Media (ESHR, 0.2.0) installation failed ... 03/13/18 10:31:21:011 | [FATAL] |  | ASU | DeploymentManager | HDPIMWrapper |  |  | 7968 | The HDPIM Setup Process return code is (191).Stopping the installation process. 03/13/18 10:31:21:011 | [ERROR] |  | ASU | DeploymentManager | DeploymentManager |  |  | 7968 | Product Media (SPRK, 3.1.12) installation failed ..."" Seems like you have included Adobe Dimension CC and Adobe Experience Design in this package, and your system requirement does not meet. Please create a new package and exclude both these applications. Minimum system req for both these apps is Windows 10 Creators Update (64-bit) – Version 1703 (build 10.0.15063) or later ~Rohit ... View more

Hi skinfor , Run is supposed to behave like that, it only updates applications but does not upgrade applications. So, when you say update only package, what do you mean by that ? Are you looking for a way to update from CC 2017 to CC 2018, if that is the case, you will have to create a new package and deploy it. ~Rohit ... View more

Hi EBW12 , Step 1: Open task manager and kill all adobe applications. Step 2: Follow the instructions on how to enable apps panel - Apps tab missing from the Creative Cloud desktop app Step 3: Once the above steps are followed, make sure that the value in the XML file is TRUE Step 4: Restart the computer and then launch CCDA If the issue is still not resolved contact Customer Care - Contact Customer Care ~Rohit ... View more

Hello everyone, Please try this link -Contact Customer Care If this does not work, please PM me your call back number and three different time slots that best suit you for troubleshooting on this. ~Rohit ... View more

Hi rudenkopro , Greetings. As per the logs i can see Error code 1. ""Exit code: 1 Unable to parse command line. - Incorrect arguments in command line. - Make sure that you have provided the correct arguments."" What OS are you installing this on ? Can you please share the Packageinfo.txt file as well . By any chance do you have an Internal AUSST server set up ? ~Rohit ... View more

Hi raphaelb95677290 What Social Media Tools are you talking about? Can you please specify. ~Rohit ... View more

Hi Suerl, Can you please collect the logs and share them with us via Drop box or Google drive. Log Collector Tool And yes you can push two packages on the same machine. ~Rohit ... View more

Hi toms8436935 , I so apologies for missing this thread. As per the logs i see error code 12029 which is a connectivity issue. That error translates to ERROR_INTERNET_CANNOT_CONNECT "" 08/18/16 09:17:48:956 | [ERROR] |  |  |  |  |  |  | 5448 | The windows error code is - 12180 08/18/16 09:17:48:956 | [ERROR] |  |  |  |  |  |  | 5448 | Failed to get the user proxy settings. Error is 12180. Ignoring the proxy setting in this case. 08/18/16 09:17:48:956 | [ERROR] |  |  |  |  |  |  | 5448 | failed to resolve the proxy setting on the machine 08/18/16 09:17:48:956 | [INFO] |  |  |  |  |  |  | 5448 | The file to be downloaded is http://agsupdate.adobe.com/win32/AGC_3_1_0_343_win32_cef.zip 08/18/16 09:17:48:956 | [INFO] |  |  |  |  |  |  | 5448 | Going to download the file at C:\Program Files (x86)\Common Files\Adobe\AdobeGCClient/AdobeGCClient.zip 08/18/16 09:17:48:956 | [INFO] |  |  |  |  |  |  | 5448 | Preference: Client has set the preference for single stream download "" You need to white-list all ports and urs listed in this Link - Adobe Creative Cloud Network Endpoints on your server. Then run a fresh Sync and recreate the overrides file. Once that is done, please deploy the Overrides file to end users machines and then then try updating/installing there apps. ~Rohit ... View more

Hi staze ,https://helpx.adobe.com/creative-cloud/kb/rum-update.html You may want to install CR manually as if now if this is an issue with one machine - Camera Raw plug-in installer As far as the error is concerned, we need some more logs, please run Log Collector tool and share the file with us via drop box or google drive.  Log Collector Tool ~Rohit ... View more

Hi Nathan, Can you please run the Log collector tool and then upload the logs to a good drive or Dropbox and share that link with us. Log Collector Tool ~Rohit ... View more

Hi Nathan, 1. When you create the package, what is the OS language that you choose ? 02/16/18 15:00:33:223 | [FATAL] |  | ASU | DeploymentManager | DeploymentManager |  |  | 23134 | The Bootstrapper Process return code is (1).Stopping the installation process.  02/16/18 15:00:33:224 | [INFO] |  | ASU | DeploymentManager | AAMEEUtilities |  |  | 23134 | Preffered languages returned from the OS api call (en)  02/16/18 15:00:33:224 | [INFO] |  | ASU | DeploymentManager | AAMEEUtilities |  |  | 23134 | initial OS locale returned is en_AU  ~Rohit ... View more

Hi Mike, Generic Download error Fatal _ERROR = 113 Download error. Unable to reach Adobe servers. Check your Internet connectivity and firewall settings, and then try again. Check this link for self help - Troubleshoot errors using Creative Cloud log files ~Rohit ... View more

Hi ibc2011 , Greetings. Unfortunately you can not, at least not from serviceconfig.xml file ~Rohit ... View more

Hi melaniea11025725 , Try this. 1. Sign out from Creative Cloud Desktop application. 2. End all Adobe process from back end. 3. Now launch PS and it will ask you to sign in. 4. Sign in and then check if the issue is sorted. 5. If the issue is still not resolved, download CCDA 4.4 manually from this link and install it Download Creative Cloud desktop app Please let us know the results. ~Rohit ... View more

Hi Tom, Can you please share log files with us, upload them to google drive and share the link with us. The following log files are located in the %temp%  folder in Windows and in the ~/Library/Logs  in Mac OS: AdobeUpdateServerSetupTool.log AdobeAcrobatUpdateServerSetupTool.log DLM.log is located in the following locations: Windows: %Temp%\CreativeCloud\ACC\AdobeDownload %Temp%\AdobeDownload\ Mac: ~/Library/Logs/CreativeCloud/ACC/AdobeDownload ~/Library/Logs/AdobeDownload/ ~Rohit ... View more