Re: Fresco crashes as it opens

Rohit Guglani · ‎May 04, 2020

Hello, Thanks for reaching out here. Kindly provide the logs from your system for us to look into this issue: http://helpx.adobe.com/in/creative-cloud/kb/cc-log-collector.html Regards, Rohit

Rohit Guglani · ‎Apr 26, 2020

Hello GT_Photography, Kindly share the dxdiag information of your system. Need it to validate something. Regards, Rohit

Rohit Guglani · ‎Apr 26, 2020

Thanks a lot for the information. I can confirm it's not the GPU but your device is not yet enabled for running Fresco. Sorry for the confusion from our side. Thanks, Rohit

Rohit Guglani · ‎Apr 26, 2020

Thanks a lot L1eutenant for providing the details of Graphics driver. Can you post first 10 lines of dxdiag.txt as well? We have enabled Fresco for only few device models with HP Envy x360, HP Spectre x360. Please note there are different models with same name. The GPU card is not a problem in your case and we are committed to bring support for additional device models in future releases. Thanks a lot, Rohit

Rohit Guglani · ‎Apr 24, 2020

Hello L1eutenant, Kindly share the dxdiag output for your system. Following are the steps: Type dxdiag in the search box Click on dxdiag Run Command Click Save All Information Regards, Rohit

Rohit Guglani · ‎Apr 24, 2020

Hello mazenm31400760, Hugues_Touzot, Support for HP Zbook X2 has been enabled with latest update. For the details of device models kindly visit: https://helpx.adobe.com/in/fresco/system-requirements.html Regards, Rohit

Rohit Guglani · ‎Apr 24, 2020

Hello Kris Cass, Support for HP Envy was added with latest update. Kindly check the new devices here: https://helpx.adobe.com/in/fresco/system-requirements.html?promoid=45P49TCS&mv=other Regards, Rohit

Rohit Guglani · ‎Apr 24, 2020

Hello GT_Photography, ecstaticexpressionstudios, Support for HP Spectre x360 15 is added in Fresco, kindly try to install from Creative Cloud Application. Details of the device added with latest update can be found here: https://helpx.adobe.com/in/fresco/system-requirements.html?promoid=45P49TCS&mv=other Regards, Rohit

Rohit Guglani · ‎Apr 24, 2020

Hello drsasha, Kindly share the log files from your system for us to look into the issue. Here are the steps: https://helpx.adobe.com/in/creative-cloud/kb/cc-log-collector.html Thanks a lot, Rohit

Rohit Guglani · ‎Apr 24, 2020

Hello ashleyl89374137, I was unable to see the video but would need some logs from your system to help with the issue. Kindly follow these steps and share the logs with us to proceed further: https://helpx.adobe.com/in/creative-cloud/kb/cc-log-collector.html Thanks a lot, Rohit

Rohit Guglani · ‎Apr 21, 2020

Hello carterlilley, We are still working on getting a fix. Kindly rollback your driver to previous version of the Nvidia. We can confirm the problem started happening with 445.75 driver version. Thanks a lot, Rohit

Rohit Guglani · ‎Apr 19, 2020

Hello Tobi, Can you share the logs from your system by collecting using these steps: https://helpx.adobe.com/in/creative-cloud/kb/cc-log-collector.html Also, can you try these steps: 1. Go to Creative Cloud Desktop Application 2. Press Ctrl+Alt+R 3. It will show a dialog to Relaunch 4. Click Continue and wait for 2-3 minutes 5. Launch Fresco Thanks, Rohit

Rohit Guglani · ‎Apr 14, 2020

Hello noko2, Kindly share the logs from your system to help us look into the issue: https://helpx.adobe.com/in/creative-cloud/kb/cc-log-collector.html Also, kindly confirm that you have access to cloud storage in you Adobe account. Thanks, Rohit

Rohit Guglani · ‎Apr 14, 2020

Hello micomoon, As I shared with you the information of your system(please refer the dxdiag output you shared) says the model name is: System Model: HP ZBook Studio G5 We are working on adding support for more devices. We will be adding support of devices in future releases of Fresco. Thanks a lot for your patience. Regards, Rohit

Rohit Guglani · ‎Apr 09, 2020

Hello micomoon, Thanks for providing the dxdiag of your system. As per that your system model is different: System Model: HP ZBook Studio G5 We currently support: HP ZBook Studio x360 G5 We are adding support of new devices so stay tuned. Thanks, Rohit

Rohit Guglani · ‎Apr 08, 2020

Hello carterlilley, Kindly share the Nvidia graphics driver version on your system. We have seen this issue with latest Nvidia drivers and are working with them for resolution. Kindly revert the driver to a prior version and we will update you once this issue is fixed. Thanks, Rohit Thanks, Rohit

Rohit Guglani · ‎Apr 06, 2020

Hello micomoon, Kindly share the dxdiag output for your system. Following are the steps: Type dxdiag in the search box Click on dxdiag Run Command Click Save All Information Also, a snapshot of error message in CCD would be helpful for us to look into this issue. Thanks, Rohit

Rohit Guglani · ‎Apr 06, 2020

Hello jiml555443, I checked and your other account didn't have access to Cloud Storage. Thanks for the logs it helped us in isolating the problem of infinite loading document spinner. Glad it worked with your other account. @Nasser.a, yes access to Adobe Cloud Storage is required to run Fresco. You can create a personal Adobe ID to use Fresco, Fresco's entire functionality is available in the free version of the application as well. Details on how to upgrade and additional benefits can be found here: https://helpx.adobe.com/au/fresco/using/upgrade-from-free-to-paid-plan.html. Thanks, Rohit

Rohit Guglani · ‎Apr 01, 2020

Hello jiml555443, Thanks for providing the logs. Can you try logging out and login to Adobe Creative Cloud application and then try launching Fresco? From log it looked like the your login had some error state due to which this issue is showing up. Kindly share if it fixes the issue for you. Thanks a lot, Rohit

Rohit Guglani · ‎Apr 01, 2020

Hello 7se, Sync needs to be enabled for running Fresco. Thanks, Rohit

Rohit Guglani · ‎Apr 01, 2020

Hello Rences, Kindly share more details what kind of issue are you observing in using Live brushes. Also kindly make sure you have latest driver on your system: https://helpx.adobe.com/fresco/system-requirements.html Thanks, Rohit

Rohit Guglani · ‎Mar 22, 2020

Hello Shira_527, Kindly share the logs from you system. You can follow these steps: https://helpx.adobe.com/in/creative-cloud/kb/cc-log-collector.html Also, in case it's possible try rebooting your system once and see if this fixes the issue. Regards, Rohit

Rohit Guglani · ‎Mar 11, 2020

Hello mariannew52892226 , Request you to share the ABR file and collect logs from your system by following these steps: https://helpx.adobe.com/in/creative-cloud/kb/cc-log-collector.html Kindly share them at frescohelp@adobe.com Thanks, Rohit

Rohit Guglani · ‎Mar 06, 2020

Hello Andwalsh, Kindly confirm this that when you marked your Brushes favourite did you also make some changes to the document or you closed the document without editing it. We are aware of the issue in which favourites are getting lost and will be rolling out the fix in next release. In case, this is not your scenario please share more details on the actions performed. Thanks, Rohit

Rohit Guglani · ‎Feb 27, 2020

Hello futondeneru, Kindly share the logs from your system by following these steps: https://helpx.adobe.com/jp/creative-cloud/kb/cc-log-collector.html Thanks, Rohit

Rohit Guglani · ‎Feb 20, 2020

Hello nateyan, DMan23 We have enabled this tool in latest Windows release (1.3) available from Creative Cloud. Kindly try and let us know your feedback. Thanks a lot, Rohit

Rohit Guglani · ‎Feb 18, 2020

Hello, We have received the logs and analysed. It seems Fresco is unable to communicate with the required Creative Cloud component. Kindly perform these steps and share the results: 1. Go to Creative Cloud Desktop Application 2. Press Ctrl+Alt+R 3. It will show a dialog to Relaunch 4. Click Continue and wait for 2-3 minutes 5. Launch Fresco If this doesn't fix the issue, please share the new logs. Thanks, Rohit

Rohit Guglani · ‎Feb 06, 2020

Hello philb9180484, Kindly share the logs from your system for us to look into the issue. Follow these steps for log collection: https://helpx.adobe.com/in/creative-cloud/kb/cc-log-collector.html Thanks, Rohit

Rohit Guglani · ‎Jan 29, 2020

Hello leejoongjin, Thanks for reaching out to us. Kindly share the logs from your system by following these steps: https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html Regards, Rohit

Rohit Guglani · ‎Jan 19, 2020

Hello joãog30925197, Request you to share your log files for us to look into this issue: https://helpx.adobe.com/in/creative-cloud/kb/cc-log-collector.html Thanks, Rohit

Rohit Guglani

Rohit Guglani

Activity

Re: Fresco crashes as it opens

Re: I've been having the same issue with my HP Spe...

Re: Issues with HP Envy x360 15inch 2in1

Re: Issues with HP Envy x360 15inch 2in1

Re: Issues with HP Envy x360 15inch 2in1

Re: Adobe Fresco compatibility with HP Zbook X2

Re: Win 10 + HP Envy x360 Covertible + Adobe CC (F...

Re: Fresco for HP Spectre x360

Re: problem with Fresco running on Microsoft Surfa...

Re: Fresco crashing after just installing it for t...

Re: Weird graphical glitches over drawn areas?

Re: Fresco is crashing while starting

Re: fresco起動できません

Hello micomoon, As I shared with you the informa...

Re: Fresco says it's not compatible with my HP ZBo...

Re: Weird graphical glitches over drawn areas?

Re: Fresco says it's not compatible with my HP ZBo...

Re: Fresco stuck on "loading documents"

Re: Fresco stuck on "loading documents"

Re: 「ドキュメントを読み込み中」のまま動かない

Re: Adobe Fresco live brushes not working on Wacom...

Re: I can't launch Fresco on my surface pro 5

Re: Favorite Brushes Not Saved

Re: I'm on version 1.3.0 and the same thing just h...

Re: Adobe Frescoが起動できない

Re: Straight Edge Tool Missing

Re: Fresco Crashes while 'loading documents' on la...

Re: Adobe Fresco crashing on my surface studio pro...

Re: Adobe fresco is not running

Re: Fresco not opening any document with my Surfac...