Hi @gary_0651,   Sorry for the delayed response and troubled experience.  Some of the known issues have been fixed. Please ensure your copy of Acrobat is updated. To update, launch Acrobat > Help > Check for Update.    If you are still experiencing this issue and to better assist you, would you mind sharing a few details : OS Version Adobe Acrobat Version that you are using Is the issue specific to a file? If Yes, please share the file if possible. If you are experiencing App freeze/ Crash, you could share dumps with us by following https://helpx.adobe.com/acrobat/kb/collect-logs-crash-freeze.html. Also, please help us with the process monitor logs: https://helpx.adobe.com/acrobat/kb/acrobat-diagnostics.htm.l   Thanks for sharing your feedback and for your patience.   ~Tariq   ... View more

Hi @Lindholm Lau,    Sorry for the delayed response. Thank you for sharing your feedback on embedded media in PDFs. We understand your frustration, especially when it relates to a crucial aspect of your work.  Regarding Adobe's Response and Feature Development: Adobe typically prioritizes development based on user feedback, market demand, technical feasibility, and other factors. Community input like yours helps highlight how essential this functionality is to users.    There have been some enhancements in this area: https://helpx.adobe.com/acrobat/using/rich-media.html might not answer your question in the way you asked. Please check this link and let us know if that doesn't answer your question. Currently, we have some controls available.    And what do you mean the audio and video are not controllable?      ~Tariq ... View more

Hi @Marcin3906227795gt,    Sorry for the delayed response. I'm following up to check if your issue is resolved. If you are using a Windows machine, you may try the suggestion mentioned in the help document: https://helpx.adobe.com/acrobat/kb/change-language-settings-of-acrobat.html let us know if that works.    If it doesn't work, help us with the following information. Operation system name and version? Acrobat version?  Also, let us know what steps you have taken already and what was the result.    ~Tariq ... View more

Hi @Aqua Jackson, Sorry for the delayed response and troubled experience.  I'm following up to check if your issue is resolved. If not, let us know and, we'd be happy to help.    Please ensure your copy of Adobe Acrobat is updated.  To update, launch Acrobat > Help > Check for Update.    If you are still experiencing this issue and to better assist you, Would you mind sharing a few details : OS Version Adobe Acrobat Version that you are using Is the issue specific to a file? If Yes, please share the file if possible. If you are experiencing App freeze/ Crash, you could share dumps with us by following https://helpx.adobe.com/acrobat/kb/collect-logs-crash-freeze.html. Also, please help us with the process monitor logs: https://helpx.adobe.com/acrobat/kb/acrobat-diagnostics.htm.l   Thanks for sharing your feedback and for your patience.   ~Tariq ... View more

Hi @saeed_6891,   Sorry for the delayed response and troubled experience.  If you are still experiencing this issue, ensure Acrobat is updated to the latest version. To check for updates, Launch Acrobat> Help > Check for Updates. Also, try repairing the installation, to repair, launch Acrobat> Help > Repair Installation (Windows only option).    If it continues to happen, please help us with the following details: OS name and version. Acrobat version. Screenshot of the issue.  Thank you for your patience and understanding as we work to make things right.   ~Tariq ... View more

Hi @eugene_8642 @chris_9650,   Sorry for the delayed response and troubled experience.  Some of the known issues during the July time frame have been fixed. Please ensure your copy of Acrobat is updated. To update, launch Acrobat > Help > Check for Update.    If you are still experiencing this issue and to better assist you, would you mind sharing a few details : OS Version Adobe Acrobat Version that you are using Is the issue specific to a file? If Yes, please share the file if possible. If you are experiencing App freeze/ Crash, you could share dumps with us by following https://helpx.adobe.com/acrobat/kb/collect-logs-crash-freeze.html. Also, please help us with the process monitor logs: https://helpx.adobe.com/acrobat/kb/acrobat-diagnostics.htm.l   Thanks for sharing your feedback and for your patience.   ~Tariq ... View more

Hi @ross_0489,    Sorry for the troubled experience. I'm following up to check if your issue is resolved.  If you are still experiencing this issue, please let us know and, we'd be happy to assist. Kindly share the information requested by @Harsh Vats that will help us triage the issue.   ~Tariq  ... View more

Thanks for the confirmation, @Marinka9170! Glad to hear that. Feel free to reach out if you have any questions in the future. ~Tariq  ... View more

@doug_1920 You may try downloading the 32-bit installer and try again.  ... View more

Hi @Marinka9170,  Thanks for sharing the details and the file. It seems related to the file. However, I am unaware of why this is happening. I will check internally with the team to see if there is something we can find.  The good part is this the issue is related to only this file.  ~Tariq   ... View more

Thanks for sharing the detailed observation and your finding of the issue. This is helpful.  I will send you an email ID via private message, and you can send the logs and video over email. Kindly upload the video and logs to any cloud drive and share a downloadable link.   ~Tariq ... View more

Thank you for your response, @Kit_work_acc! Let me check this internally and get back to you on this.  ~Tariq  ... View more

Hi @doug_1920,    There are a couple of ways to do it. Launch Reader > Help > Check for updates. Follow the on-screen instructions and that should be it. If that doesn't work.  You can try this link: https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC download the latest patch for Reader available, once downloaded try installing installing by double clicking on the downloaded file.  Let us know if that works. ~Tariq   ... View more

Hi @default7xa4k4wbunvl @agentis @fernando_0254    Please share the diagnostic logs with us so we can investigate further. Steps: Close Acrobat. Download and run the Diagnostics utility: [Diagnostics Utility](https://helpx.adobe.com/acrobat/kb/acrobat-diagnostics.html) Select Advanced Logs and check 'system apps information' Select "Start Diagnostics." Open Acrobat and reproduce the issue. Select "Stop Monitoring" and share the log ID with us. If the issue is not immediately reproducible, you can keep the Diagnostics utility running and select Stop monitoring once the issue is seen.   Also, please use the crash dump: https://helpx.adobe.com/acrobat/kb/collect-logs-crash-freeze.html please read the instructions on the help page on how to collect the crash dump.     ~Tariq     ... View more

Hi @JIPNET,    Keep this discussion updated. We already have discussed this here: https://community.adobe.com/t5/acrobat-discussions/page-labels-as-menu-item-or-as-shortcut-acrobat-dc-pro-new-version/m-p/14926698#M483192     Let us know if you have further questions. ~Tariq ... View more

Hi @niloo_1955 @LeoWalton, Sorry for the troubled experience and delayed response.  I am following up to see if your issue is fixed. If you need our assistance, please let us know.    Could you please share the latest logs with us so we can investigate further. Steps: Close Acrobat. Download and run the Diagnostics utility: [Diagnostics Utility](https://helpx.adobe.com/acrobat/kb/acrobat-diagnostics.html) Select Advanced Logs and check 'system apps information' Select "Start Diagnostics." Open Acrobat and reproduce the issue. Select "Stop Monitoring" and share the log ID with us. If the issue is not immediately reproducible, you can keep the Diagnostics utility running and select Stop monitoring once the issue is seen.   Please know that we are fully committed to addressing issues like this and ensuring that the app functions smoothly for all users. Your feedback is invaluable in helping us improve, and we’re actively working to resolve this problem.   Thank you for your patience and understanding as we work to make things right.   ~Tariq ... View more

Sorry for the troubling experience, @Ed Veling.  Have you had a chance to run the diagnostic tool so you can share the logs with us as suggested by @Chetan23677088sx52   ~Tariq  ... View more

Thanks for sharing your findings here in the community, @Khanh38730918z3e8! Surely, this may help some with similar requirements.    ~Tariq  ... View more

Hi, @mdwpsyd27! We are glad you have already found an answer. Thanks a lot for sharing your findings/learning.   Feel free to reach out if you have any questions.   ~Tariq ... View more

Hi @George296224887owx @Travis38749621aln6,    Sorry for the troubled experience and delayed response.  I am following up to see if your issue is fixed. If you need our assistance, please let us know.    Could you please share the latest logs with us so we can investigate further. Steps: Close Acrobat. Download and run the Diagnostics utility: [Diagnostics Utility](https://helpx.adobe.com/acrobat/kb/acrobat-diagnostics.html) Select Advanced Logs and check 'system apps information' Select "Start Diagnostics." Open Acrobat and reproduce the issue. Select "Stop Monitoring" and share the log ID with us. If the issue is not immediately reproducible, you can keep the Diagnostics utility running and select Stop monitoring once the issue is seen.   Please know that we are fully committed to addressing issues like this and ensuring that the app functions smoothly for all users. Your feedback is invaluable in helping us improve, and we’re actively working to resolve this problem.   Thank you for your patience and understanding as we work to make things right. ~Tariq ... View more

Hi @kerrie_3651,    That part isn't controlled by Adobe.  You have to check if that can be done using Outlook or the email client you are using. Example being: https://support.microsoft.com/en-us/office/change-the-display-name-that-email-recipients-see-2b53331a-ba2a-4803-88dc-ac9fe376c8a9    Let us know if you have further questions.   ~Tariq ... View more

Hi @AnneBerghem,   Sorry for the delayed response If this object's appearance is defined by JavaScript, then it is expected. Also, could you share the file with us? We would like to review it and share our findings.    ~Tariq ... View more

Hi @natalie_5648,    I'm following up to see if your issue is still happening. If so, please let us know, and we'd be happy to assist.  Sorry for the troubled experience and delayed response.   ~Tariq  ... View more

Hi @miguel_4615,    I am sharing some information via Private message on Community, please check and let us know if that works at your end.    ~Tariq  ... View more

Hello @Zach31888316crjg @Adam28462415nex4 @daniel_2046    Sorry for the troubled experience and delay in responding.  If the issue is still occurring, please ensure your copy of Acrobat is updated to the latest version.    Also, try using this tool to capture diagnostic logs for us to review: https://helpx.adobe.com/acrobat/kb/acrobat-diagnostics.html. This tool also allows you to upload the logs directly to us and share your unique ID of the logs for us to locate those at our end.  And please share the following details: Acrobat version installed on the machine Operating system name and version Screenshot of the error message or dialog.   Please know that we are fully committed to addressing issues like this and ensuring that the app functions smoothly for all users. Your feedback is invaluable in helping us improve, and we’re actively working to resolve this problem.   Thank you for your patience and understanding as we work to make things right.     ~Tariq ... View more

Hi @Kit_work_acc,    Thanks for reaching out. Could you tell us how the file is shared with your colleagues within your company? If it is shared through the "Send for Comments" feature, you can unshare the file, and people won't be able to comment. Let us know if you have further questions.  ~Tariq   ... View more

Hi @stunning_Sunset0634,    Why Script doesn't work when the form is sent for signature using Acrobat Sign service, please read this discussion: https://community.adobe.com/t5/acrobat-discussions/upload-file-button-not-displaying-when-requesting-an-e-signature/td-p/14846780 it provides you an answer.  If you have more questions, let us know.    ~Tariq ... View more

Thank you for the quick response, @Marinka9170!   Could you share a sample file showing the same behavior at your end? Also, if possible, please share a video showing the problem on your end. Since it is working on my end, the file and video will help me discuss this issue with the product team.    Thank you for your patience and understanding as we work to make things right.   ~Tariq ... View more