Hi Hawken and Andrew,
We're quite happy to fix the bug if we can get solid steps to reproduce it. Unfortunately, each time I've worked with users on similar issues, it's been either unreproducible or user error or a device (such as Wacom Intuos5) or a companion app (Wacom sidecar app) or a font (Helvetica Neue) or another application stealing focus. If you have a clear case, we'd be HAPPY to help get to the bottom of the problem. We can share your screen via an Internet-hosted connect session and solve the problem or at least get a good idea as to the cause.
Meanwhile, useful information includes:
* what were you doing -- precise steps are REALLY helpful, such as:
1) launch PS
2) monkey around with blur filters
3) create many layers of type
4) switch between apps
etc
* what other applications you have running at the same time and if you've switched between them (I can't say enough that there is a setting for some tablets that EATS keystrokes -- see many other, similar threads). Please note multiple users with the problem have posted that closing Safari and/or Chrome fixes the problem...
* what other devices you have running on your system, such as points, tablets, unusual keyboard layouts, etc.
Just like a doctor or car mechanic, we need detailed data to figure out what's wrong. We hear you're frustrated, but without a detailed list of symptoms and things you've been doing (or running) we can't really narrow down the cause.
Thanks,
David
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