Hi MAA Team at CSS,   Thank you for reaching out, and sorry about the trouble caused.   If you have trouble accessing the document, please ask the sender to make the changes. The changes on your end will not affect this behavior.    We see that you have an Acrobat Sign individual plan. The settings are not available for this plan, and it is not enabled by default. If the issue occurs with the document you send for signature, please contact the support team to have it checked. You can contact the team through the steps suggested in the following help document: https://adobe.ly/4688QE1.    Thanks, Meenakshi ... View more

Hi oskarp12147089,   Thank you for reaching out, and sorry about the trouble caused.   Please try the troubleshooting steps suggested in the following help document: https://adobe.ly/4n6mnSy.     Please confirm if this happens with a particular PDF or with all. You may try reinstalling the application using the following steps: -Remove the application and run the cleaner tool (https://adobe.ly/4n6TxBr). -Reboot the machine -Install Adobe Acrobat from the following page: https://adobe.ly/45R2N5H.   If the issue still occurs, please collect the logs using the diagnostic tool and share the log ID here. Feel free to let us know if you need any help.   Thanks, Meenakshi ... View more

Hi Filipizaum,   Thank you for reaching out.   If you are referring to the free services on the Acrobat web, you can access the tool once every 30 days on a rolling basis. For more information, refer to the following help document: https://adobe.ly/45SLZei.    Feel free to let us know if you have any questions.   Thanks, Meenakshi ... View more

Hi dorothee_4079,   Thank you for reaching out.   You may send the document for signature using the request signature feature. As you need a signature in two rounds, you will need to add the recipient's email address twice in the way you need the document to flow. Please refer to the steps suggested in the following help document: https://adobe.ly/422MJfP.    Feel free to let us know if you have any questions.   Thanks, Meenakshi ... View more

Hi Glendon2699191455xe,   Thank you for reaching out.   Adding to the information shared by the creative explorer.   When you upload a form, Acrobat Sign automatically scans the document for visual cues that suggest where form fields may be needed. In the screenshot above, form fields were already added prior to uploading, so it shows only those fields in the form. As you have not created the form, you can only try to remove those fields if you do not require them. For more information on automatic field detection in Acrobat Sign, refer to the following help document: Automatic field detection.   Thanks, Meenakshi       ... View more

Hi Nicolas30518033uxq4,   Thank you for reaching out.   For Acrobat Sign, the support is available depending on the plan used by the user. For more information, please refer to the following help document: https://adobe.ly/4oUgRUs. There is no separate support plan for Acrobat Sign. However, you may check directly with someone from the Acrobat Sign team.   Thanks, Meenakshi ... View more

Hi rokia_1915,   Thank you for the information.   As you do not have an active Acrobat Sign account, you are receiving an error in the application. Also, we do not see any active subscription listed under your Adobe account.   You may ask the sender of the document to remove the sign-in authentication method. Then, you will be able to access the document without any issues.   Or you may try to access the free version through the Acrobat web account. Open the Acrobat web account using the same email address you used for the desktop version. Once logged in, go to E-Sign and select Request e-signatures. See if you can send the document for signature. If it works, then try to open the link again and see if you can access the document. You may refer to the steps suggested in the following help document: Send documents for signature   Let us know if you need any help.   Thanks, Meenakshi ... View more

Hi sreejesh_5190 ,   In that case, you might need to check with the support team to see if there is a workaround. We checked that you are using the Developer account. With the developer account, you may also contact the pre-sales team. They can provide pre-sales technical assistance and share the correct information. Please refer to the following link to contact them: https://adobe.ly/47cmk2P. You may use the Contact Us button for Adobe Sign Solutions under the team tab.   Thanks, Meenakshi ... View more

Hi JoannaM,   Thank you for the information, and sorry about the trouble caused.   We checked your account using the email address you used to sign in to the community. The account is inactive, which might be why you get the error message. Only the Acrobat Sign support team can help with this.   As you have a paid subscription, the Acrobat Sign support team will help you to reactivate the account. Please refer to the steps suggested in the following help document: https://adobe.ly/45PLLoe.    Feel free to let us know if you need any help.   Thanks, Meenakshi   ... View more

Hi good_mentor5177,   Thank you for reaching out, and sorry about the trouble caused.   This seems to be a server-related issue. Since it is also an integration-related issue, we suggest contacting support to have it checked.  Please contact our Adobe Sign support team for the correct information. You may contact them using the steps in the following help document: https://adobe.ly/45UhXXX. For more information on Acrobat Sign Integration, see the following help document: https://adobe.ly/4fXZPky.   Feel free to let us know if you need any help.   Thanks, Meenakshi ... View more