Hi gpascal2019, As per the issue description mentioned above, you want to take a screenshot in of a whole page with zoom, is that correct? Try following steps: 1-Open the pdf in reader>select zoom level. 2- Click edit>take a snapshot. Refer: Copy content from PDFs, Adobe Reader Let us know if you need any help. Shivam ... View more

Hi Kate, Could you try following troubleshooting steps: 1- Download and run cleaner tool on the machine to uninstall Acrobat: Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs 2- Then download and install Acrobat from here and check: Download and install Acrobat DC subscription Let us know how it goes. Shivam ... View more

Try the troubleshooting steps given in the following links discussing the similar issue: Sign - Error Code: 2148073494 Signature creation error when you sign a PDF (Adobe Acrobat 8, 9 on Windows) Let us know if you need any help. Shivam ... View more

Hi scottss67, As per the issue description mentioned above, acrobat reader is running slow on your mac machine, is that correct? Try the troubleshooting steps given here: Troubleshoot Mac OS 10.x system errors, freezes | Adobe software Also, let us know dot version of reader installed on the machine? You may refer to the steps given in this link on how to check the version in reader: Identify the product and its version for Acrobat and Reader DC You may also refer to the following forum threads discussing the similar issue: Acrobat Pro on Mac Running very slow How to fix a SERIOUS lag issue for Acrobat and Reader on a Macbook Pro for forms? Please. Let us know how it goes. Shivam ... View more

Hi Milky, As mentioned above, you want to export annotations on the pdf The functionality of exporting comments is not available in acrobat reader app. You can do it with acrobat application on desktop. Refer: Importing and exporting comments, Adobe Acrobat You can export pdf to word  format using acrobat reader app. Refer: Acrobat Reader Help for Android: Exporting PDFs to another format Let us know if you have a further query. Shivam ... View more

Hi mac951, As per the issue description mentioned above, you are unable to access pdf pack in acrobat reader, is that correct? On checking the details for your account using the email address you are logged into the forums, you have subscription for  pdf pack as well as acrobat pro dc ( currently cancelled) Make sure you are using reader, not acrobat for pdf pack services. Adobe PDF Pack is an online service that you can use online via  https://cloud.acrobat.com/convertpdf  You just need to “Sign In” using the email (Adobe ID) under which you have subscription registered. For any troubleshooting, refer to-  Troubleshooting Create PDF, Export PDF, Adobe Send, Fill & Sign … services(PDFPack or Document Cloud Services).  You may also refer to the following forum threads discussing the similar issue: https://forums.adobe.com/thread/2432798 https://forums.adobe.com/thread/2496422 https://forums.adobe.com/thread/2534115 Let us know if its still doesn't work. Shivam ... View more

Hi cklmedeiros, As per the issue description mentioned above, you are unable to find the tool for converting pdf to word, is that correct? On checking the details for your account using the email address you are logged into the forums, you have subscription for pdf pack. You may use some the feature of Adobe PDF pack in the Adobe Acrobat Reader application (desktop and mobile). To install Adobe Acrobat Reader on Desktop, use this link Adobe Acrobat Reader DC Install for all versions Once installed, go to tools>export pdf to export pdf to word. Refer this help document on how to use pdf pack: Using Document Cloud Web apps and services | Adobe PDF Pack For any troubleshooting: Troubleshooting Create PDF, Export PDF, Adobe Send, Fill & Sign … services(PDFPack or Document Cloud Services). For more info: FAQ | Adobe PDF Pack Let us know if you have any further query. Shivam ... View more

Hi loral1, As per the issue description mentioned above, you are getting blank page when exporting a pdf, is that correct? On checking the details for your account using the email address you are logged into the forums, you have subscription for export pdf as well as perpetual license for acrobat DC. Which application you are using to export pdf - acrobat or reader? Does this happen with specific pdf or with all the pdfs? You may also refer to the following forum threads discussing the similar issue: pdf-to-excel file is blank ??? Export PDF to Excel comes up empty Let us know if you need any help. Shivam ... View more

Hi lindam, As per the issue description mentioned above, you are unable to edit the pdf as the program tells you to subscribe,is that correct? The functionality of editing a pdf is not available with pdf pack. Its available with acrobat. Refer: FAQ | Adobe PDF Pack  Let us know if you have a further query. Shivam ... View more

Hi David, I would suggest you to contact support using this link:  Contact Customer Care  ( sign in to begin > select account issues > change or upgrade my membership > show me my contact options > and select from chat or phone). Let us know if you need any further help. Shivam ... View more

Hi reksar, The workflow you mentioned above- opening Eexplorerer on tablet, go to LAN, find my PC, then go to my folder - then open my file by Adobe Acrobat Reader is not supported. Let us know if you have a further query. Shivam ... View more

Hi George Draws, You also have creative cloud all apps plan ( currently canceled) on this email address. could you check if you storage available under creative cloud. Refer: Creative Cloud file storage and quota Also, if you don't have any subscription, storage quota will be reduced to 2GB. Let us know if you need any help. Shivam ... View more

Hi ericp, As per the issue description mentioned above, you want to add red arrows, circkels to a pdf, is that correct? You can use adobe reader from here: Adobe Acrobat Reader DC Install for all versions​ To add red arrows, circkels on a pdf, go to tools > comment. Refer to the following help document for the same: Use annotation and drawing markup tools to add comments in PDFs, Adobe Acrobat and Acrobat Reader Let us know if you need any help. Shivam ... View more

Hi dianat, I would recommend you to download the offline installer using the following link : Adobe - Adobe Acrobat Reader DC Distribution and then try installing reader again. I would also recommend you to close safari browser before starting the installation. Let us know if you need any further help. Shivam ... View more

Hi michaelv, As per the issue description mentioned above, you are getting newer version already installed message when trying to install reader, is that correct? Try the troubleshooting steps given in the following forum thread at post#2: Re: A newer version is installed, 1722 error You may also refer to the following forum thread discussing the similar issue: A Newer version of Reader is already installed (part 2!) Let us know if you need any help. Shivam ... View more