Hi Katerina@katerina34959055pk60,
Some bad news: please don't shoot the messengers! We're just unpaid volunteers here on the forum.
You didn't buy a QR code from https://qr.io, Instead you subscribed to a package of services tied to a customized QR code.
So when you stopped paying the monthly $35 fee, your QR code stopped working. It appears that the company embedded custom code in your QR that tracks whether your subscription is paid, who clicked the QR and visited the website, and other user data.
The QR you printed on your promo materials will work only when your subscription to https://qr.io is paid. You can't redirect the QR to a different webpage unless you resubscribe to the company's service. You can't edit or alter the QR, either. You are stuck with it.
From what I read on the company's website, your options are:
Renew your subscription to the company and keep using your existing QR and promotional materials.
Throw out your existing promotional materials and recreate them with your own QR code, not something you purchase with a lot of strings attached.
Create a new QR code (a basic one, not specialized), print it on labels/stickers from your desktop printer, and put the stickers on your promotional materials to hide the bad QR.
The company isn't a bad one. I think that you might not have understood how QR codes are made, how they work, and what this company offers. From what you wrote, I don't think you need their services. You just need a basic QR that embeds a website address so that prospective customers can click the QR and go visit your website. Did I get that right?
FYI, many software programs can create a QR code for any URL website address, and they can do that in seconds. Adobe InDesign is one program that can, but there are many more. There also are many websites that will do it for free, too -- without all the exxtra services you unintentionally subscribed to.
Let us know if you need any more help with this.
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