Hi Rdessewffy, Assuming that you created the form with Adobe Acrobat Pro DC, have you tried saving the file first as "Optimized" in order to be able to use it in tablets and mobile devices? Does this PDF form has any document scripts and/or calculated fields? Maybe your form does not have any document scripts, but if it does, it  will not work when  the form is exported into a mobile device (someone correct me if I am wrong please); calculated fields will work  in your mobile device if you apply them through hidden fields, not as document scripts. That being said, would saving the file as shown in the steps below help in anyway to accomplish your goal? I don't have on hand the link that I read a few months ago,  but I read in an article that you can save your pdf documents with this "Save As--> Reader Extended" option. It will allow your  users to save a copy, fill and/or sign that form in their mobile device with the free Adobe Reader DC app (it is not necessary to use a paid subscription to do this. Saving your document  in reader extended also allows Desktop users to open , view, fill and sign the form with older Acrobat versions (that is,  if they cannot afford a paid subscription at this time like using Acrobat Pro DC if your intent is to also grant those users with the ability to edit and create changes in the original document). The mobile users, however, will need to also  install the Adobe Fill & Save free app in their mobile device(s) if the form requires to be filled, signed and/or to initial any fields. ... View more

There was another thread where a user had similar issues but it was related to opening the same file in multiple computers. He mentioned that during the 4th of July a new update from Adobe became available and suddenly it started working normally again. Maybe this was your case since you mentioned the 1st of July ... View more

Hello itd27362125, This is a very late reply but I got curious with the reocurring issue. Is your Windows 10 running in tablet mode or Desktop Mode? If that was the case, would switching to Desktop Mode improve in anyway? What other programs or software are running simultaneously in the background when you use the Acrobat DC product? Can identify if a drastic change in available memory to the OS becomes available if you disable those other programs (for testing purpose) and just run the Adobe product by itself? And how big is the file you try to work with when you say it still happens sometimes after trying Amals' recommendations? Is this computer participating in a networked environment.. perhaps trying to share the same file in more than one computer? synchronizing to the cloud service? ... View more

Thank you for clarifying  and I stand corrected then. I still don't understand why people in general refer to the Distiller as a completely separate thing and as something from the past when in fact it is still integrated with the current Adobe Acrobat. ... View more

Yes Test Screen Name, I apologize if when I said to DaveM91: "I am not sure if the following link applies to your case"... was not clear enough. But now that you've place me in the 0.0000000000000000001 percent category of the "why would anyone" IT crowd, please allow me to elaborate: At the time of my answer there was no prior knowledge that there was any network or domain involved as as a possible related issue. Also, DaveM91 did mentioned some significant amount of increase in the file size when disabling the OCR settings. Alrhough the OCR and the Distiller involve two separate processes when handling scanned documents there is still a form of file emulation that takes place when the it is configured to save as optimized. And that is definitely the Distiller parameters involved rigjt there. To backup what I am saying, and to continue to help DaveM91, these are the references I found that could also help : https://acrobat.adobe.com/us/en/acrobat/how-to/ocr-software-convert-pdf-to-text.html Can Distiller Run OCR https://forums.adobe.com/thread/2191204 How to on using OCR https://collab.its.virginia.edu/wiki/toolbox/How%20to%20OCR%20a%20PDF.html ... View more

Hello Vincent ATN, I hope you found a solution to your issue. Below is a thread of someone who had a similar issue that occured in his network environment after an Adobe update. Then  the problem disappeared when Adobe pushed another update on the 4th of July. Randomly cannot open PDF's on more than 1 computer at same time ... View more

Would it be possible for you to get a screenshot of a crashlog and post it here? Also, did the Acrobat DC started doing this after an update, or after updating / installing other programs in your machine? ... View more

That is awesome, glad to read that! ... View more

This link I found useful for your case as well. Microsoft Visual Basic Run-time error `53' - Microsoft Community ... View more

Try the suggestions  in this link Run Time Error 53 - Microsoft Community And for a list of windows applications error codes look here: https://docs.microsoft.com/en-us/windows/win32/debug/system-error-codes--0-499- ... View more

Hello again, This will be my last post on this topic as the more I research the more my brain seems to run low on "memory space". After I examined the crash log that you provided I felt like reading about memory addressing tables and memory paging. With just the crash log on hand it is very hard to tell if the segmented fault and its offset is exclusively related to Adobe. The Adobe internet plugin module IA32.api was detected as the faulting module, but so was the pp.exe as the faulting application. If this would've happened over 15 years ago in older computers it would've been easier to trace the exception code 0×c0000005 by referencing to a memory address table. I remeber the days that Dr. Watson (every version of windows used to have it... not sure if still exists in windows 10 as we move to learning power shell skills); it used to save my life many times when performing computer repairs. That little program when it was combined with a good memory adress table as a reference would never fail to get to the root of these hexadecimal and binary "machine word" mysteries. Hypothetically speaking, nowadays people prefer to pay $500  to have a person to erase and reinstall the operating system in their computer as a solution... hold on, wait $500 is just the assessment. Regular computer users get afraid when a real tech guy asks very humbly for  $75.00 an hour to get to the root of a problem... but that is beyond the point and far from this topic. Anyway, I think you will see what I meant if you have the time and patience to continue reading beyond this point. Not only that exception code is part of an instruction set that attempted to write itself in an virtual memory area, by which  the memory segmentation and the memory paging was handled entirely by the operating system. Furthermore,  when you also research about the exception code 0xc0000005 it also manifests when there are viruses in a computer, incorrect browser configurations, plugin issues, hard disk failures, bad memory chips, and anything from incorect upgrades, or lack of applying patches and updates, to corrupted drivers, system files and file servers. In which case there is no physycal trace to reference to as if, for example,  a defective memory chip in the physical RAM / CMOS chips was the cause, outdated cpu / chipset drivers, or even in a hard drive where an area was reserved as temporary folder (in windows) or a swap file ( in unix like systems). In today's 64 bit computers with most current operating systems  all that memory paging is handled in a virtual memory space; there is no easy way to  trace where exactly did the OS assigned available addresses for those two programs that you are using. From further reading I learned that the best way to get a hint of what is the real cause is to examine Windows mini dump file with a debugger program, such as WinDbg. The real key to the problem is in learning to identify and interpret through the debugger the "fault process ID 0x2f90"  with the debugging software and which identify which memory page was assigned for pp.exe and IA32.api respectively when they were trying to execute and somehow accessed a forbidden addressing space as indicated in the fault offset 0000573b. In theory, this may lead us to find out that the OS had that space reserved for another program (and maybe uninstalling that program, unknown to us yet, will free up the memory area(s) that the IA32.api and pp.exe need for themselves to coexist). Without a debugger that could help us interpret this information we cannot really tell who is guilty yet; the Adobe product ? or the Printer's Plan software ? (or both ???). ... View more

I forgot to ask, Is your Adobe configured to save files automatically? If yes, every how many minutes would it save an opened file automatically? I always lower this option to 5 mins... i consider 15 minutes (if this would be your case, for example), it is a lot of time by which important work could be missed in the event that your hybernate or power saving plan kicks in sooner than the file gets a chance to save itself with recent changes. That being said, have you explored which option can you modify under Edit----> Preferences-----> Security (Enhanced) And also the Trust Manager settings. And what happens if you try to turn off the Data Execution Prevention (DEP) on both the file server side and on the client side at the active domain level? ... View more

I forgot to add, Would it be convenient to try and turn off the Data Execution Prevention (DEP) in your Win10? ... View more

If it is a matter of meeting a deadline and you dont have the time to wait for a solution, you can always delete those signature fields and  save the file as post script. Then compress the post script file; then open it again with Adobe Acrobat, edit, and add the new signature fields to your newly compressed document and have the customer resign it. The customer may not be very happy about it, specially  if it involves resigning a lot of signature fields by more than one individual. Ensure also that when the last signature is applied to that document it locks it and converts the entire document to read only. This is the only way I have figured out in how  to work around a document when it looses the validity of signatures in a work environment where your bosses don't care about the technical problems but rather rushing their subbordinates in getting a result done without regards to how its done, and  as long as it meets the deadlines. ... View more

And then figure out if it is a plugin issue like the 32bit versus 64 bit plugins ... View more

I forgot to ask about so many other things. Lately Ive been reading other threads in which files that have embedded videos and rich media are crashingas well... specially when the original file was created using InDesign and later exported to PDF. I tried to recreate a scenario in my computer that took me hours to figure out; the videos rich media addon tool was working fine but the problem was not updating the flash player plugin to the correct version of my OS. Long story short, I have windows10 which is 64bit operating system. But ironically ot was not the 64 bit flash player plugin that worked; it was the 32bit version. So, what I am trying to suggest (even if the prior example does not apply to your customer),  before doing any changes to folder permissions and networking settings, try this: If there is a setting under EDIT -----> PREFERENCES, that tells Acrobat to open PDF files automatically; how about configuring it to open pdf documents in Reader Mode View only? And also how about  disabling that here and selecting the browser as default. Then, is there a way in Internet Explorer that you can force the file to be downloaded first to a local folder first before it opens automatically in a browser tab? I know that there is a setting in  mozilla and chrome engines-based browsers that you can have the browser to download the file as PDF instead of forcing it to display immediately in a browser tab. Would this be convenient to try and see if it helps in any way? ... View more

Hello again, I apologize if some of my guidance sounds too basic or unnecessary; I've never been an IT Manager or Network Admin. Most of my experience in computing comes from assisting backup operators, network administrators and IT Managers as a computer repair technician. So, out of a habit, my approach into assessing any computer issue will always have as a premise to put in perspective what were the end users doing in those computers when they say " it was working before, this just started happening the other day", and also when they say that " they don't know what happened". And now that you specified that the problem is narrowed down to two of your customers computers, then it would make a little more sense to try one or two things suggested earlier in those two computers. Like, the pp.exe, for example, when you research the web about this type of executable, it also comes back as an Internet Explorer browser hijacking spyware that use the same name as the software that you are trying to troubleshoot in those machines. Just food for thought. Because if that was the case, even if the computers were brand new, once we hook them up  to the Internet, so many things can happen. Just keeping track of logs  and examining dumps by itself could be a career field if you think about it. I will document myself better and see if I can come up with more ideas. ... View more

In any case, if you still find no soultuon after trying some of the suggestions that I referenced for you, then it may be convenient to check how the files are being saved or accessed locally on each computer or accross the different network folders. I would also consider if recent changes occured while mapping network drives, if any changes occured to files and folder attributes/permissions, including user profiles via group policy. And lastly, it would be also smart to check if the file/folder synchronization between network resources is occuring automatically with any cloud service. ... View more

Hello, I got intrigued about the 109 error message and by reading your post very carefully, it seems like the error you are getting is not necessarily  related to how the file(s) are accessed from the file server and how they are modified by users participating in the Active Domain(s). I am referencing three links below that may pose a possible solutions to your case There was a problem reading this document (109) (Acrobat Reader) How to Solve the Adobe Acrobat Error 109 | TurboFuture https://windowsreport.com/adobe-reader-error-109-fix/?amp ... View more

Hello, Are the original files scanned copies of documents? Are these files in post script  format or any other format before they are opened in Acrobat? Is the Acrobat DC Pro configured to always save documents as optimized? Compressed in any way during the saving process? Is your Acrobat configured to open in reader view mode by default? Has the product gone through recent updates? Upgrades? Fixes? Have you tried resetting the product to its original defaults? I am not sure if the following link applies to your case, but since you mentioned about the program behavior when disabling the OCR, I would investigate a little more if anything related to the current Acrobat Distiller configurations. acrodist.exe starting on its own and continuously hogging 1 cpu core ... View more

This post is also useful if you need to reset the plugin from within Adobe Acrobat https://itstillworks.com/missing-plugins-adobe-reader-8268024.html ... View more

This post is also useful if you need to reset the plugin from within Adobe Acrobat https://itstillworks.com/missing-plugins-adobe-reader-8268024.html ... View more

Assuming that the Group Policy settings are all good and that there is no need to modify them I would check the references below for each of the products in use, In Windows 10 PDF browser plug in missing - Microsoft Community For Chrome browser  check these settings PDFs don't open automatically in Chrome - Google Chrome Help In Adobe Acrobat check the following Display PDF in browser Adobe Acrobat, Acrobat Reader And here for additional insights even though it applies to Internet Explorer settings https://www.techwalla.com/articles/how-to-reinstall-the-adobe-reader-plugin ... View more

Hello, You mentioned that you use a windows10 computer that participates in a domain. Are you the networking manager with admin access to resources and configuration files in that domain? Or  are you a regular user in that domain with  limited access to configuration settings? Do you log in to that windows 10 computer through a user account  and  a user profile? ... View more

Yes Ma'am , you're welcome. I hope that in the near future someone comes up with a solution for that. ... View more

Please see links below. They are recent as of May and June 2019. Clearing the last session Notification when opening pdf: your last acrobat session ended abruptly These are the best answers I could find for you; it is not happening to some people with Windows 10 though. As for the antimalware and anti-virus tools, that is a good observation; you can always try and disconnect your computer from the Internet, disable those tools, and then see if your Adobe product is trying to connect to the Internet in an attempt to search and restore files that were not fully synchronize to a cloud service when the file(s) were created. If that is the case, my best guess would be that the Synchronizer, or some sort of Cloud Service file/folder synchronization is or could be the cause of that message reappearing every time you open Acrobat. If you are familiarized with the Adobe Creative Cloud Desktop App, check if it runs as StartUp program and disable it. You can also login to your Creative Cloud Service through you user account settings and see if there is a shared service or app that may need to be uninstalled/reinstalled from there. Worst case scenario would be  doing a backup of all your work first , then uninstall Acrobat from Windows using Control Panel --> Uninstall Program and Features (if it applies to your case); and reinstall again but  this time using a stand-alone installer for your operating system. Follow these instructions if you have a subscription: Download and install Acrobat DC subscription Follow these instructions if you don't have a subscription: Download Pro or Standard versions of Acrobat DC | Non-subscription To perform updates to the latest version, detect which version is apt for your operating system,  and/or perform a manual install follow these instructions Install Acrobat and Reader updates ... View more

Yes no problem.  I was reading earlier that maybe a running an update for both your windows 7 and Adobe Acrobat may help; I am suggesting this because it does not make any sense why the settings under Preferences refuse to stay as you choose. I would still try and clear all recent files to see if that resolves the issue. Open Adobe Acrobat. Do not open any files or documents. Do not cick on Restore if that message reappears. Go to your File Menu. Click on File ---> View Recent---> scroll down to "View All Recent Files" ----- and you will see a list of all recent PDF  files that you have opened before. On the bottom, right hand corner of that screen,  there is a link in blue letters "Clear Recent". Click on it to clear all those files; you will not be deleting them, it is just like clearing a temporary folder. You can always access them again by "File---> Open" method. Close the Adobe Acrobat and reopen it again. See if this works The following link are a little reduntant to the issues discussed here but further reading never hurts to obtain additional insights. https://helpx.adobe.com/acrobat/using/whats-new.html Reopen PDFs Launched in previous sessions on Opening Acrobat/Reader – Share your feedback on Acrobat DC What's new in Adobe Acrobat DC ... View more

This is interestingly challenging. I hope it has nothing to do with changing any keys or values in your Windows 7 registry. ... View more

Maybe turning off messages and notifications can help. See if this other slide works for you: ... View more

It looks like you are working with multiple documents at the same time and when you closed the program, changes to those  documents weren't saved before shutting down the application. Llike in some Internet browsers, you can set the browsing app to restore the last view if you had it opened with multiple tabs. It is useful in the case that the user may need to relaunch all those browsing tabs again. When you use the last view restore there is no need to open each browsing tab  by typing the URL on each window individually, for example. So the message that you are getting is a normal "restore last view" seeting that basically allows the user to review the files that were last opened, and  allowing the opportunity to work on the file(s) and re-save  them with additional  changes. It is convenient  if,  in the event  of a computer failure,  some work was lost (hence the "ended abruptly" message). If you don't want to see this meesage, verify if the slide below helps take care of that: ... View more