I also found these two links useful: InDesign system requirements InDesign system requirements How to export Export InDesign files to Adobe PDF ... View more

Hello, I am somewhat  familiarized with Adobe Reader DC and Adobe Acrobat PR DC and  I would like to jump in and share some of my less qualified ideas in lieu of the lack of responses as expressed above in this thread.  I do understand the technical frustrations that some of may bump with  when trying to achieve important things with a computer. I have to acknowledge though, that I've never used InDesign, that I am a MS Windows user,  and that my responses are a little long (not necessarily to the point);  I will, however, always strive  be as  empathetic as I can be to get to the root of a technical issue. That is as qualified as I can get and give something back to the community. So I've been reading some of the concerns expressed here and I  came up with a few observations. As a MS Windows10  user, for example, it is very common to backup your work, uninstall software, use cleanup tools, reinstall the offending software, apply all the necessary updates to include patches or recommended hot-fixes from the vendor(s). --Assuming that all of the uninstall / reinstallation of software was performed as the first troubleshooting attempt, then apply all necessary  updates and fixes as the secondary troubleshooting attempt, then install/enable or update the correct flashplayer plugin for your operating system (and browser) as the third troubleshooting attempt, then,  check for what other Adobe  applications are being shared between the Adobe Acrobat and InDesign products. Log in to the Adobe  Creative Cloud Service with your user account and see if there are any other apps that are shared between the two products; disable /enable as needed and check if that would do any difference. When, and if,  all of those steps were fullfilled, it becomes a lot easier to narrow down if the file conversion problem is actually related to export configuration issues from the InDesign app, or , importing to PDF  configuration settings need to be modified  in Adobe Acrobat (or on both). The rich-media addon tool by  itself is very straight forward so I wouldn't spend too much time fighting with it, except for the fact that the correct adobe flash-player plugin needs to be installed in your systems. Also, the default video player that handles the actual playback of the embeeded file in the PDF document, the media format assigned to the video file when it was created with InDesign,  and: --- Is the converted to PDF file optimized? reduced in file size? compressed in any way during the export? ---if the selected video player in Adobe Acrobat is able to  retain height and width ratios of the interactive content or original video. ---video format; what  type of video file is it? ----is it a file to be played  invoking a   URL  from  Adobe Acrobat? Please refer to this link: Adding multimedia to PDFs And instead of using "Print" check this option : "The Adobe PDF (Interactive) format is for saving aPDF with interactivity added in InDesign, like links, buttons, video, and more"  see link below Share InDesign projects | ... View more

Are you using the correct selection tool when you hover the mouse pointer over the comment box field? like for example the  blue arrow  the hand-tool ? You are able to do that if you are using the Selection Tool (the clue arrow not the hand) If you find out that you are using the hand tool instead of the selection tool,  try to switch back to the Selection Tool; just click on the arrow shown above to select it and see if that will do the trick. If you find out that  you are using the hand tool instead of the selection tool,  but prefer to continue using the hand-tool, see If  the Adobe Reader it allows you to access basic settings  under Preferences---> General   and tick / untick some of the following check-boxes as shown in the next slide below (if such setting are present in your product , of course): If none of this works, then I would certainly approach the issue from a  computer preipheral repair point of view: Have you checked that your mouse device works well in another computer and that you can use both button (left and right, middle or scrolling wheel)? If you want to do a quick test with your document open, hover  the comment box with the mouse pointer and  left-click on it to highlight the field as selected; since you are confirming that the right-clicking does not work at this time (but was before), please refer to theimage below and hit the "Properties Key" found in your keyboard to the right of the Space Bar. That should open the properties dialogue box for that comment box. (I apologize for the picture if my keyboard appears a little dusty an dirty between the keys) If this keyboard test works, try the following: - If you are using a PS/2 or USB mouse (and the lack of right-clicking ability is also present when you use other apps) ensure that the cable connector is properly seated in the port that it is connected to your computer; then try right-clicking again. -If that didn't work try updating the mouse drivers or try and connect another good-known working mouse device; try and right-click with that mouse again - If the mouse is wireless, replace batteries; switch the USB dongle to another USB port and let windows recognize it to install its drivers; then try and right-click again ... View more

Have you tried opening a different document and see if that happens again with a totally different file than the one you trying to work  with? ... View more

Hello, I have created some slides and hope this will share some insights for you. First off, I have to correct myself when I said earlier "to see if you can try and lock the rich media field or assign a different tabbing order". This only apply to other objects such as an image field, text fields and such. You are not able to assign tabbing numbers to this rich media video field. You may, however, right-click on the selected video window, select Properties---> Edit Video ----"Launch Settings" tab. and choose not to play the content as a floating window. From the drop down lists in Activation Settings goto "Playback Style" and see if instead of selecting "Play content in floating window" choose "Play content on page" and this will lock the video to play in just that area of the page when the user clicks on it. In the slides below, these are the settings that I would check further if the first method on the prior slide does not work. Lastly, you should seek additional reference here : https://helpx.adobe.com/acrobat/using/adding-multimedia-pdfs.html Specifically in the areas that I circled in this last slide as shown below Please post back and share if modifying any these settings helped resolved your issue. ... View more

Hello again, I forgot to add in my previous mesdage, to also check the tabbing order in your document. The way that the video window began to play almost on the next page made me believe it could also be related to the tabbing order in your document. Are you familiarized with how to organize the navigation of fields and other objects by rearranging the order of the document tabs ? ... View more

Does the Acrobat X Pro allows you rotate the file after it is exported to PDF from Illustrator? Or does it stays vertically with no ability to rotate the view? Are you able to select the default page view in you Acrobat X Pro to horizontal, so that the next time that you export from Illustrator to PDF it is automatically viewed horizontally? ... View more

Hello, I read the word "video-tape" and suddenly found myself in memory lane; for a moment I felt like "Doc" from "Back to the Future" ( with Michael J. Fox)... i remember those days of video taping. I haven't heard of the videotaping term since after the Y2K bug. By the way, If you really video-taped that youtube clip, the resolution is outstanding. I carefully watched your clip a several times and you have a message that pops on top below the tool bar ribbon... Before the user plays a video or works on the document they need to click  on that and enable all features. I did not see in your video the mouse pointer hovering over that and actually enabling 3D content. The other thing I noticed is the size of the video player window scrolling on its own to the next page. Can you select the prepare document addon tool and when the document opens up in edit mode, right-click on the video field, select properties and see if checking the checkbox to "Locked" will keep this video window locked in its original place when the user clicks on play. Another setting I would check ia the type of default video player that is configured in your adobe product as the default, see if defaulting the video player to another helps. I will try to recreate your scenario in my computer and on my next reply I will share a few slides for your consideration and see if this helps. ... View more

As for your issue with removing the text field, are you saying that this is happening in every document that you create or is it with just that single document ? Can you at least right-click on that field and check if in the properties dialogue box the check box named  "Locked" is checked or unchecked? Can you just delete that field and create a new one with a different field name and see how that one works? ... View more

I dont see your real name from this chat windowa if that what you are concerned about... it appears as "Aviator_JPN. The  messaging window will display your name for your convenience so that you can identify yourself in an more easier way as the conversation and the prticipation of different users  grows in a single topic or discussion. ... View more

Awesome! ... View more

Can you share a screenshot of your desktop when that is happening? I am not visualizing what you mean about the screen name, does your initials or signing name become visible and enlarged when you are adding the text field to the  document? Can you tell if when you are dropping the fields into the document and using the scrolling feature of your mouse is not happening too quickly and the document gets signed by mistake? Are there other ways that you can continue to edit and work in your PDF document normally when that happens? ... View more

What were you working on when that happened? ... View more

So, I went ahead re-read your post more carefully; you've produced a lot of interesting observations. I am also going to include some referenced URLs here with the intent of sharing a solution (in no way will it be advertising or promoting other software as per the off-topic discussion earlier): The first thing I would like to address is that from a memory leak POV, if you really want to plunge in that area you will have to try and produce  a benchmark environment between a computer runnuing Windows 10, a computer running a well known working Linux distribution on the same hardware as your Windows 10 machine,  and/or additionally try the same scenario on a Mac. This would be a real objective approach to see the behavior(s) of a possible memory leak when the software in questions is deployed as a file compression tool. But besides that being a point in all of this, if you still like to catch a possible memory leak  in your Windows 10 you need to download  the WinDbg app from the Microsoft WebApp Store and learn how to use it in order to really analyze different memory dumps that could be related to the program(s) that you suspect are causing the heaps or leaks, plus the same should be considered in the hardware aspects of that system which are continuously interacting with the Internet,  your software apps, and memory allocations via device drivers instructins and BIOS settings). To download the WinDbg app Now, starting from the last line of your post to the beginning of this thread you asked "Any suggestions? I hoped there was an option to run it via batch (command-line) but didn't find this option in Adobe Acrobat." And this is the question  that was the question that was most relevant to me: In the past, Adobe Acrobat Distiller used to be downloaded as a separate program from Adobe Acrobat Reader and Pro products. At least that used to be true for me when using debian-based linux distributions in some of my work computers (and this was before Adobe discontinued the support for Open Source versions of Adobe Acrobat products). As for the paid subscription licensing model, I don't know if  a user can try to install  a more recent version of Acrobat and be able to make it to work, if in combination or by adding  additional open source software like CrossOver,  Play on Linux and/or Wine; This, however,  could be tedious if not worse than what you are trying to figure out right now, and it also  may violate the most current licensing agreements ( and no vendor customer support  of course). The reason I mentioned earlier about my prior experience with installing the Distiller as a separate product in a Linux distribution is as follows: "How do I convert a File to .pdf using a .BAT file" https://forums.adobe.com/thread/892616 The thread described above  goes hand in hand with the fact that you also mentioned   trying to use Ghostscript to circumvent the problem. I am no programmer, but from what I am reading you may be able to create your own batch script (.BAT) in a text file to run it in your Windows computer;  and the cool thing about batch scripting  is that you may be able to  incorporate the postscript to pdf tool (ps2pdf) in that batch script. ps2pdf, should be already bundled with the Ghostscript conversion tools suite that you've downloaded; I am unsure if, when you say that you have used the Ghostscript you are doing it via GUI or command line though. I am stressing the difference between GUI or CLI because from further reading it is documented  that you can get fast compression results without sacrificing image quality if you use the ps2pdf tool in combination with the Adobe Acrobat Distiller parameters. You can try the following guide from Windows or a Linux computer and compare which one results in better performance to your situation. For a good simple guide and tutorial Creating PDF files with ps2pdf | Linux.com | The source for Linux information For a list of Adobe Acrobat Distiller Parameters that you can use in combination with ps2pdf check in here: ps2pdf: PostScript-to-PDF converter and a how-to on  compatibility switch https://linux.die.net/man/1/ps2pdf ... View more

Hello AutimotiveITServices, I am curious about one thing you kept bringing to the forum's attention and is about the memory leak. How were you able to determine it is an actual memory leak in the application? Could it be possible if a memory leak is actually occuring somewhere else within the operating system, shared apps, printer or scanning device drivers? Is there a way that you can retrieve an error or crash log from windows when this happens? ... View more

Understood. Read you load and clear, and thank you for taking the time to clarify so thoruoghly. ... View more

Please post back if any of these help at all. ... View more

ashleyb24114959, Seems like we broke contact and I apologize if it took me too long to document the settings I was referring to. I am posting a series of slides here to see if they can be useful to your case: In windows 10 check for the following right-click on the file you are trying to work with (in my case I named a text file "example") Clikc on the "General Tab", check the file attributes are not read-only, then click on Advance button Next , switch to the Security tab, and check for the permissions assigned to the user accounts listed below; Everything should be checked under the "Allow" column. Then click on "Advance" button and disable the inheritance (if this apply to your case or add inheritanceto that file) If I were you , before you commit any changes here read and document yourself a little more about this setting) Now, in your MS Excel application, with your file opened, click on "Properties" and follow the slides below: And lastly, in your PDF Acrobat product follow the slides below: ... View more

Hello Dave Merchant, I am federal government employee  and due to the “attempts to bypass the moderation system by obfuscating web addresses will get you banned” notice that you posted back in your message, I would like to take this opportunity to establish with no animosity a positive rapport for the record. I actually read the Terms of Use that you linked in your reply which is referenced by clicking on the link you provided or by typing this URL address  https://forums.adobe.com/docs/DOC-7044 in a web browser. The link you provided in your notice is not an obfuscated URL; I actually understood very clearly what a brand new user should abide to when posting information in these Adobe forums. I am also very clear about not advertising 3 rd party products (even though that in this particular thread it was a genuine attempt to help another fellow user in the community without asking to get paid for offering help). This also  includes the Adobe General Terms of Use, which is annexed in the Terms of Use (and I also read it in an attempt  to understand other legal binding issues)  found here: https://www.adobe.com/legal/terms.html To be as clear as I can,  I  didn’t find in any of the documents mentioned above what the Adobe forums consider as obfuscating when you type an address like this: H T T P: / / www.adobe.com/legal/terms.html And because of the actual definition of URL obfuscation out there in the WorldWide Web, my inquiry is more of an observation to bring forward to the Moderators ‘ attention. According to three different online sources,  the definitions are  shown below: Webopedia: “By Vangie Beal” Also called a hyperlink trick, an obfuscated URL is a type of attack where the real URL that a user is directed to is obfuscated - or concealed - to encourage the user to click-through to the spoof Web site. TECHNOPEDIA DEFINITION: Attackers usually use a common misspelling technique where they misspell a domain name to trick users into visiting. These obfuscated URLs can be a cause of malware entering a user’s computer system. URL obfuscation is used together with spamming, redirecting users using a misleading URL that leads to a malicious site F-Secure DEFINITION An obfuscated URL is a URL that has been modified to conceal the legitimate location of a web-based resource, such as a website or server. Is this is what the Adobe Forums  moderators discover during the course of extensive search and backtracking the “offending” user’s online activity ? In any case, the intentional misspelling of the web site address would still need to match a defined IP address that redirects the user to that specific web server. (please correct me if I am wrong). In other words, if we go by the online definitions of URL Obfuscation, when a user who is providing help to another user is whacked with a notice like the one you posted  about URL obfuscation, that moderator better backup with evidence that such user was actually trying to obfuscate an URL with the intention to exploit other users, mislead, attack, spam, phish, and/or scam. In the face to face world,  this could be looked more like  a slanderous accusation, where the user in question would loose any grounds to prove anything in its defense as he/she gets profiled by the moderating authority. Maybe this should be brought to the legal team’s attention so that the Terms of Use can offer in greater detail  what URL obfuscation  is meant in the Adobe community  forums. In the slide shown, you can see a clear example of no moderation whatsoever in the following thread (probably because there is no URL quoting involved, yet it is still inappropriate): ... View more

I posted something back and the content was moderated and deleted. In short, I was trying to suggest, for you to try  PDF Utilities, PDF Formatter. It has batch script capability, is fast and it is free, and it does not require adobe products to be installed for it to work. I had additional  information for you posted here but it seems like it was deleted. ... View more

When you mark "Correct Answer" can you please share your input and how did you find a solution? Thank you ... View more

Can you take a screenshot of the logfile that is created when you try to convert to PDF and post it back? and which directory path is this log file archived in ? You also mentioned trying to change to the default program... which program are you trying to default? ... View more

This might not be the answer that you would expect in these forums, but since we are in an Adobe Acrobat troublshooting forum,  if I were you, I would try and rule out first the locking issue or the issue in trying to open as administrator. My guidance is usually (and not exactly) on the spot but it is worth it giving it a shot, specially when you have exhausted all of your guessings. So, have you ever tried using an open source alternative like LibreOffice or OpenOffice and create the spreadsheet using any of those two office productivity suites? You can download the whole suite or a single program for free (would this be releveant if it resolves your issue?) Because, lets say, that if you create the same spreadsheet using opensource  software. and you can actually continue to work with your PDF , then we can narrow down the issue to a MS Office or a MS Windows issue rather than Adobe Acrobat issue. We would never know until you try it. And again, there might be settings in your Adobe product and Windows and MS Office products that may also  need to be modifyied in order to thoruoghly be able to identify what is going on in your case I have worked with open source software for many years now, and as a power user, I wouldn't be recommending it if I haven't tried it myself. If learning new products and having patience doesn't bother you, you may get impressed with some features and end results that usually are not available in commercial, licensed or paid subscriptions, nor paid software. ... View more

Uninstall the Distiller Ap from windows Uninstall Programs and Feature method (if it applies to this App) Uninstall the Distiller App from the Adobe Creative Cloud Desktop App if it is listed there. Reboot your computer and  see if your Acrobat DC still gets affected by it. If it  still shows after trying the uninstall options go online and uninstall from  the Cloud Service by accessing your user account settings and disabling what you can in  there (pay close attention if the Distiller is being shared by more than one Adobe product in your user account.. ... View more

I don't understant your question very well when you say " covert a PDF file into an excel sheet it creates a log file instead and it doesn't create the PDF." Are you saying that you are trying to export a PDF table that you designed  in a Acrobat  to MS Excel? Or are you trying to export a MS Excel  document to Adobe Acrobat? Wouldn't it be easier to design your spreadsheet in MS Excel first and then export to PDF direclty from MS Excel? Then try and open it in PDF to see if you can continue using the spreadsheet and editing it  as a  PDF document. ... View more

I forgot to add,  to avoid allowing windows 10 to force their own generic drivers during an update, use and force the  drivers the were originally intended from the printer device manufacturer. If it is an old driver for which the support was discontinued by the manufacturer, then try  to roll back to that old driver. ... View more