Can you create a video of you creating a new project through to trying to rename it?
Is RoboHelp installed to the default folder and was it installed with admin rights. In your case I think the answer will be yes or you would have had other issues. I have to ask though.
Something has gone wrong as things were working, as opposed to this having been a problem from the start. Have IT changed something?
Have you rebooted the machine?
Assuming you have, I would uninstall, reboot and reinstall.
As to creating a new thread, in this case it would have been OK provided the other thread was 2022. So often we see people say "I'm having the same problem in 2022" when the thread is about 2017. There it is not really the same problem so it's best to start afresh with a link back to the earlier thread.
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My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.
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