When you open RoboHelp, in the bottom left of the dialog you will see Open Sample Project. That is where you open and generate the About RoboHelp sample project. I'll come back to that in a moment.   From your reply it is clear the problem is the server. You say the help works locally so the output from RoboHelp is good. There is a known problem where occasionally the output will be generated to the server and the search does not work at all. The solution to that is usually that the whx folder on the server is deleted and the the output is published again. Your problem is different but it could be worth trying the same solution.    Re my question about did the search work at some point, forget the Classic version, what I am asking is did the search in the new outputs work at any time. Did they initially work and then fail or has this been a problem since changing to 2022?   Are you publishing to the same folder on the server that you used for the Classic versions? If you are, did you delete all the old versions first? RoboHelp does not delete from the server folder so you would have a mix of old and new.   Now going back to the sample project, I think it is worth you generating the same type of output (Responsive?) and getting IT to let you publish that to another folder on the server. If that has the same issue, then it could be an issue with the server configuration or what is getting to the server. Compare what is in the locally generated folder with what is on the server. It has been known for IT to decide not all the files and folders are needed!   Having written the above, there is one setting that might be worth checking first. In the preset go to the Search settings. Is Enable SubString Search checked? If it is, disable it and try again. That is known to slow down search results.   Please come back when you have tried all the above and let us know where you have got to. ________________________________________________________ My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.   ... View more

You haven't answered...   Did the search work at one point and then stop or is this the first time you have generated?   Does the search in the About RoboHelp sample project work OK.   New questions   Does the search work locally after generating or does it only fail when published to a server.   Have you tried deleting everything from the server and publishing afresh.   ****************************************   There is a known problem where the help might not work at all but in your case you get results and then it hangs.   Can you share one of the projects? If you can, then see the Contact page on my site and send the project as instructed there. Do make sure you include a link to this thread and please do not email the project direct. ________________________________________________________ My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.   ... View more

@Alexander5E53 As you can see it's a known bug so the first thing would be to see if it has been fixed in the three updates since 2022.3.   https://helpx.adobe.com/robohelp/kb/fixed-issues.html   Hey presto! In Update 4   Open RoboHelp and go to Help > Check for Updates. ________________________________________________________ My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.   ... View more

styles.css is the only css defined in the topic header correct?   If it is, why have you defined a contents panel as that is something for the template css? ________________________________________________________ My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.   ... View more

That looks more like something I would expect to see in layout.css in the template folder in the output rather than your CSS in the Assets folder that contains the CSS applied to your topics.   That is not a style that should be in the CSS applied to your topics.   There's something more to this than meets the eye.  ________________________________________________________ My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.   ... View more

You can always try Adobe Support. See https://helpx.adobe.com/contact/enterprise-support.other.html#robohelp for your Adobe Support options. The email link tcssup@adobe.com is recommended as it reaches a team dedicated to Technical Communication Suite products including RoboHelp. ________________________________________________________ My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.   ... View more

See if this helps. The logic for Fm is the same as for Word.    https://www.grainge.org/RoboHelp_Tour/rh2022/authoring/importing_linking.htm   Note particularly the heading Lists. ________________________________________________________ My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.   ... View more

That was fixed in Update 5. ________________________________________________________ My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.    ... View more

Try it but doubt it will upgrade the topics. ________________________________________________________ My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.    ... View more

Can you share the project? If you can, then see the Contact page on my site and send the project as instructed there. Do make sure you include a link to this thread and please do not email the project direct.   I'll take a look tomorrow. ________________________________________________________ My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.   ... View more

I don't think so but not sure. I suggest for this one you need to go to Adobe Support. See https://helpx.adobe.com/contact/enterprise-support.other.html#robohelp for your Adobe Support options. The email link tcssup@adobe.com is recommended as it reaches a team dedicated to Technical Communication Suite products including RoboHelp. ________________________________________________________ My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.    ... View more

To upgrade to 2022 go to File > Upgrade. It creates a new project leaving the old one untouched. ________________________________________________________ My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.    ... View more

Sorry but the answer is no. There is an old program called Macro Express that can be set up to emulate menu clicks. I think it has a trial period.  ________________________________________________________ My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.    ... View more

The search is not case sensitive so that is expected. It should be the same though for all words and I don't know why you are finding otherwise. There is no setting to change. ________________________________________________________ My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.   ... View more

If the customisation in Classic was done using the built in editor, then it should upgrade to the new UI. If the customisation was done by other means it is unlikely to upgrade to the new UI.   The useful bit is when you upgrade a project, your Classic project is left untouched and can still be used in Classic. Thus there is nothing to lose by trying.   See https://www.grainge.org/RoboHelp_Tour/rh2022/introduction/upgrading.htm ________________________________________________________ My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.   ... View more

For Menu Setup, I notice the code has both em and strong, effectively the same thing. I don't know but wonder if that could be an issue. Just throwing it out there. ________________________________________________________ My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.   ... View more

Well it wouldn't work if you couldn't load it. 🙂 All you should need to do is copy the file into Parts Watch and overwrite the existing one. Put it in a different folder to test if you prefere and add it to the TOC temporarily to get it in the build.   Just to add to the confusion, the first heading in the topic, I see I left it as italics and that didn't affect things.   If your project is on a network, try copying it locally. Whilst projects should work on a network, when that was introduced Adobe did caution it might not work well on all networks. ________________________________________________________ My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.   ... View more

"Removing the italics from H2 and the outgoing link that was H2 solved the problem."   My topic had no italics but you say that didn't work for you. Isn't that contradictory? As you can see from the image, it did work in Parts Watch for me.   Re the other issues, where is your project located, locally or on a network drive or on something like OneDrive? ________________________________________________________ My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.     ... View more

I don't see how it is demeaning. It is simply a statement of fact to establish it is something in your project that we haave to troubleshoot.    Does the file I sent work or not? If it does, then my troubleshooting was correct.  ________________________________________________________ My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.   ... View more

I think your tone is unnecessary given the time I have spent on this issue.   I have sent you a working GL Account Setup file via Smash.   If that doesn't help I suggest you go to Adobe Support. I suggest for this one you need to go to Adobe Support. See https://helpx.adobe.com/contact/enterprise-support.other.html#robohelp for your Adobe Support options. The email link tcssup@adobe.com is recommended as it reaches a team dedicated to Technical Communication Suite products including RoboHelp. ________________________________________________________ My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.   ... View more

With respect, I don't think it is me not understanding.   The issue I saw was In This Topic did not show anything as you can see in the image in the post at https://community.adobe.com/t5/robohelp-discussions/problem-with-framless-quot-in-this-topic-quot-section-on-one-topic/m-p/15389372#M157674   To correct that I showed the problem with the code. The topic has no headings, as you acknowledged. If you fix the code for what should be headings, they then appear and work.   <p><strong><a id="trans_id_gl_account_code_setup"></a>Trans ID</strong><br /> Change that to  <h2><a id="trans_id_gl_account_code_setup"></a>Trans ID</h2>   If I do that in Parts Watch H2 applies to the whole line so used Enter after Menu Path so that the rest is on another line and I applied P to that.     Next I have worked through that should be a heading and made the same changes. So that the above appears as    Having done that, I generated an output using your Frameless preset and this is what I see locally.     All links work without error. Please explain what I am not understanding about this part of the issue. ________________________________________________________ My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.           ... View more

Personally I would fix In This Topic in GL Account Setup and generate a fresh output and test it works locally. Then I would test locally any topics with link to the bookmarks in that topic. Then put that output in a new folder on your server and check it still works.   In your testing check the code in the topics with the links to GL Account Setup and make sure the bookmark part of the link is the same as the bookmark.   Assuming it does, maybe trash the troublesome output and replace it with this working one.    I don't believe RoboHelp is the issue here as if it were, then others would be having this problem. Also note In This Topic relies on heading styles and not bookmarks. ________________________________________________________ My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.   ... View more

First you need to know what triggers the 403. I don't believe it is the In This Topic, rather a bad link from another topic. ________________________________________________________ My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.   ... View more

@s_weng Thank you for posting the code.. I will look at adding that to my site soon. ________________________________________________________ My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.   ... View more

Is the failure you first reported perhaps when they use a link to the bookmark from another topic and not related to the In This Topic issue? ________________________________________________________ My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.   ... View more

Let's correct a few things.   You say your customers are getting a 403 error when they click the links in In This Topic. That makes no sense to me as a 403 means they are not authorised to see the target but they are already viewing the topic so patently they are authorised. For what it is worth no one has ever reported a 403 from In This Topic.   I don't know which of the output presets you are using so I created a fresh one. Using that and your Orange template I get this, the same as the test project you sent. In This Topic does not appear, never mind error.     The reason nothing appears is that the "headings" in the topic are not formatted as heading styles but as paragraphs with inline styling. In This Topic relies on heading styles.    Example <p><strong><a id="trans_id_gl_account_code_setup"></a>Trans ID</strong><br /> Change that to  <h2><a id="trans_id_gl_account_code_setup"></a>Trans ID</h2> and that will work.   You can't have a line break at the end as the following line will also be styled heading 2.   In short, the problem of In This Topic not showing is you have applied inline styling rather than proper styles.   The 403 error, as I said, makes no sense. It feels like there is something wrong with the installation of the help wherever your users are viewing it. ________________________________________________________ My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.   ... View more

So why tell me you had tested this and the same problem occurred? This is not the same problem. ________________________________________________________ My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.   ... View more

So you have 20 projects that all produce their own output and they are not linked in any way. Correct?   Is this problem in each of the projects or just some of them?   If you generate an output from the supplied About RoboHelp sample project, does the search work correctly in that? ________________________________________________________ My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.   ... View more