I have used chat several times in the past, and it was not at all a negative experience for me. In fact, most of my issues were resolved within a few minutes. (Yes, the chat reps type very slowly!)
lauren herrera wrote:
Firstly, you have no place to generate a conversation about how your customers feel about your services, specifically your online support chats.
A few hours after each chat session I got an email where I could specify comments regarding that particular session. Unfortunately these email were in Japanese, so it took me a while to provide feedback.
lauren herrera wrote:
There's no place to attach files ...
I remember distinctly that I was able to upload files to the chat session. I have no way of knowing if the reps actually read it... I will later initiate a chat session, where I can take screenshots of how to attach files.
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