1) Launch Activity Monitor and "Force Quit" all the process related to Adobe like Creative Cloud, CoreSync, AAMupdater, AAMupdater notifier, Adobe Crash demon from Activity monitor. 2) Click on the Finder and look for the options listed next to Apple Icon located at the top left corner of the Desktop screen and click on "Go" menu button and select "Utilities" option. (Applications>Utiliites) Locate Adobe Creative Cloud and Adobe Application Manager folder under Utilities window and trash both folders. 3) Trash Adobe Creative Cloud from Applications well. 4) 1) Right click on Finder icon and select "Go-ToFolder " option. 2) You will get a text box, type-in below command and then hit 'Return' key.( Do not miss ~ symbol) ~/library 3)Then navigate to Application Support>Adobe. Open Adobe folder and trash folders named AAMUpdater and OOBE. 5) 1) Right click on Finder icon and select "Go-To" Folder option. 2) You will get a text box, type-in below command and then hit 'Return' key. /library 3)Then navigate to Application Support>Adobe. Open Adobe folder and trash folders named AAMUpdater ,Adobe Application Manager and OOBE. 6) Click on the below link and download & run Adobe Cleaner tool : Select the option "Adobe Application Manager for Mac OS X 10.6" and then click on "Clean up Selected" . https://helpx.adobe.com/content/help/en/creative-suite/kb/cs5-cleaner-tool-installation-problems/_jcr_content/main-pars/… 7) Click on the below link and download and install Adobe Application Manager. http://download.adobe.com/pub/adobe/creativesuite/cc/mac/ApplicationManager8.0_all.dmg Once the installation is completed , the install box will disappear, ' Then open Applications folder and locate Adobe Application Manager icon and double click on it. It will start update process and gets update to Creative Cloud desktop app.
... View more