Hi Patricia, What I do not understand is if you recently downloaded PS and discovered that Bridge did not download automatically with it, how did you download PS without and Adobe ID? Forgive me but it sounds like you may have inadvertently gotten a pirate copy of PS. If I'm wrong I'm terribly sorry. ... View more

Oh, let me add that Command/Control-r is the standard tool to show rulers in just about all adobe software. Likewise, just about all of them have these guides that you can pull down to align parts of items in the document. Never thought to even look for them in Acrobat but I can see them being very handy for verifying any skewing of the text (or aligning items after going into Edit mode where everything becomes objects. ... View more

Hi RD2, A) that's good to know, I never knew it was there. But, B) I've never had a need for it as Acrobat de-skews as part of the OCR process. (that is an option that should be on (default) but if not, you can see where it's located on Acro-DC in my screenshot above). ... View more

Hi RD2, Please be aware that I do not work for Adobe and I only help on the forums as part of my activities with the ACP program. If I've not been adequately quick to respond it's because I was doing things around the house. Meanwhile, let me see if I can help with your new questions: Because I'm using Acrobat DC I cannot provide screenshots of what to do in Acrobat X. One of the frustrating things about Acrobat is that Adobe really really really does not want more than one version of Acrobat on a computer at the same time. Some applications will not let you RUN two different versions, but here it's not allowed even ON the machine. So I apologize for not being able to provide a screenshot. Nonetheless I did used to use Acro X so I'm aware of a number of the features that it provided. Because of this I have to rely upon Adobe's PDF manual, you can download a copy here for free. Using Acrobat X Pro - Adobe Help Center What I was referring to in regards to OCR-ing a color document is that color text may be an issue. If there are color drop-shadows in the document that may also affect the quality of the OCR. If the color is artwork off to the side, than no, that will make no difference to the quality of the OCR. With your 11:48 response, I'm not sure I see a question there, sorry. With your 11:51 response, I do not believe it is necessary if the document has already been OCR-ed. I would test this: simply take the same document, make a copy, run it with that boxed checked and one with the box not checked. Do you notice a difference? I would assume that if the document was already OCR-ed, you would not notice a difference. However, if you were taking a scanned but not OCR-ed document, than yes, this should be checked. I hope I've helped some. ... View more

HI rd2, Sorry, I try to follow this particular forum in Adobe forums but I was on holiday, you've gone through quite a lot! First, to answer your question, here is a screenshot of the Optimize Scanned PDF options in Acro DC: Now, to your main issue, here are some thoughts: OCR-ing works best on 2 bit things: black and white. In addition, the higher the resolution the better the results. When you add color, you are effectively adding "anti-aliasing" to the mix and that can throw off Acrobat's ability to see both the text for OCR-ing and for "seeing" where the text lines are. [IMPORTANT: do not scan into 2-bit unless you have very very high resolution, otherwise scan into 8-bit (for black and white, 24-bit for color, but see below). Here's where you need to make choices: do you want color (and perhaps lose the deskewing capability and decrease OCR quality) or B&W to (hopefully) have deskewing and better OCR? From what I read above, it seems that you have already made the choice you needed. Please let us know if any of this helps you. ... View more

Are these locked documents? If so, you cannot OCR them. ... View more

Hi lavswn13999, It "sounds" like the page is being scanned but not being converted via OCR-ing into searchable text. On the Mac, the only link between Acrobat and my scanner is Apple's "Image Capture." It's horrible beyond belief so I always scan using "real" scanning software into TIF documents and then drag-drop the results onto Acrobat to create searchable text. It's typical for the original TIF image to be 20 MB in size and the converted OCR-ed version to be 75-125 kb per page. So my first question is "are the documents converted into searchable text?" My second question is: "if you are creating searchable text, there are three options under "PDF Output Style." The first allows you to downsample the image (which is fine to do AFTER the OCR-ing) below will have a larger files size because it keeps all of the pixels on the page. My suggestion is to try all three on the same document and see if of one of these are getting the same result that you currently have and to not use that option. •Searchable Image Ensures that text is searchable and selectable. This option keeps the original image, deskews it as needed, and places an invisible text layer over it. The selection for Downsample Images in this same dialog box determines whether the image is downsampled and to what extent. •Searchable Image (Exact) Ensures that text is searchable and selectable. This option keeps the original image and places an invisible text layer over it. Recommended for cases requiring maximum fidelity to the original image. •ClearScan Synthesizes a new Type 3 font that closely approximates the original, and preserves the page background using a low-resolution copy. Whatever the actual problem is, there is some other setting that letting these be so ginormous. Optimization should not be doing what you are assuming that it's doing. Please let us know the result. ... View more

Hi CoolTelecom, Let me guess: Acro X was your first version of Acrobat? The reason I say that is any time there is a big jump on the UI, what you originally worked with is probably your favorite. When X came out i HATED it. With XI was released I felt they fixed a lot of my problems with X. With DC there is more improvement on the new UI (IMHO) My first suggestion is to work with it. Do not try to make it work as you are used to, it's a losing battle. Trying to make a cat work like a dog is not much different. Cats do NOT understand the word "fetch." Dogs don't understand that either they just do it naturally. BUT to try to answer your question: First go find the Creative Cloud app (on a Mac it's the infinity cloud in the menu bar). Sorry I am not sure where it's found on a PC but either way it should be running. when you look at the Applications tab, on the left side it shows the applications and on the right side it will either say "Open," "Install," or "Update." However, on the far right you'll see an arrow for a dropdown menu offering "View Tutorials," "Other Updates," and "Uninstall." Unfortunately for Acrobat it only shows: "View Tutorials" and "Uninstall." This is because Adobe really really really does not want you to have more than one version of Acrobat on your computer at a time. My GUESS is that if you were to uninstall Acro DC, you can look for "Other Versions," and then install Acro X. If this doesn't work you can always reinstall Acro DC. (Sorry, I do not wish to try this as I like Acro DC and do not need to go back.) I do hope this works for you. Alternatively I do hope you stop trying to use Acro DC as if you were still using Acro X. However, if there are specific workflows that do not work with Acro DC and you feel that Acro X was more efficient, what are they? I'm curious. ... View more

Hi William, As a Mac user I can't be of great assistance here but I HAVE been reading on these forums that Windows 10 users are having a load of issues with scanning via Acrobat. What's extra sad is that the exact cause is somewhat nebulous so that Microsoft is pointing the finger at Adobe and Adobe is pointing the finger at Microsoft with the scanner-drivers pointing at the other two. For the time being it's a bit of a mess. If you observe that the scanner's software lets you avoid the crashing, you might just consider avoiding scanning through Acrobat, at least until the issue/problem is resolved. Let me know if the scanning software is crash-free, I am curious. ... View more

Not sure I can help much but here are some other things to add to the information: Is this a new issue? That is, was it working fine before and suddenly started this occasional crashing. If so, what might have changed? Did you update your OS? Ran a virus prevention application? Anything else come to mind? Have you tried just scanning with the scanning software that came with the scanner? You state that you can scan as you have been doing but it occasionally crashes. If you can scan just fine with no crashes with your scanner's software, that helps pin the issue down to an interaction with Acrobat. Otherwise it might be harder to see where the fault is. BTW, I never scan through Acrobat mostly because it is reliant upon Apple's "Image Capture" to do that and IC is really really dreadful. I scan through my scanning software, save as TIF images then open the folder of images in Acrobat and let is OCR away. It only takes a few seconds more time but gives me the best possible document. You can see my workflow here: Scanning Clean, Searchable PDFs https://forums.adobe.com/community/creativepipeline/blog/2018/01/22/scanning-clean-search-able-pdfs ... View more

Hi Heinzb5381221, Please see this thread and see if there's anything there to help you. Please let us know, thank you. ... View more

Hi ritafortson1, I'm sorry I do not know what a "packet" is, can you be more specific? Also, what kind of scanner are you using? A multipage scanner (like FujiScan) or a flatbed scanner? Hopefully I might have some ideas to help you once I know these issues. ... View more

Hi, mornev41555183 Did you also do a security update to your Windows during that time? I noticed that you've already checked out this thread: Error during scan I just left a long response there you can check out. I hope this helps, please let us know if it helps you or not. ... View more

While I'm on a Mac there is a similar issue: Windows and your scanner are pointing the finger at each other as to who's at fault. On the Mac, we are limited to using ONLY Apple's Image Capture for scanning from Acrobat. It's very very bad in many ways. Because of this I do all of my document scanning directly with my flatbed scanner (it's a Epson v800). I scan into a folder on my desktop and after all my scanning is done I drag all of the files (for each document) onto Acrobat who then combines them all into one document, OCR's them, then I save them I save the file and I'm done. A couple of extra comments: I scan each document as a TIF because that will have the best quality. If you can ONLY save the document as a JPEG, be sure to save it with the least compression. I also scan it with no less than 330 ppi, 600 is the other end. Either way, this will result in very large documents, from 20-30 MB per page. Don't worry, after converting to an OCR-ed document, each page will be about 130-150 kb per page. [The reason for this is that the initial scan will treat every item as a pixel even the white areas are white pixels. After the OCR-ing, the white areas will be transparent and the text will be vectors.] One other thing, the following may help you get much higher quality/better looking scans: Scanning Clean, Searchable PDFs ... View more

I'm a Mac user but I still emphasize with your problem. Here's some thoughts. On the Mac I am limited to using only Apple's Image Capture to scan the images and that is a dreadful application. Because of this I scan using my flatbed scanner (an Epson 800). However, scanning hundreds or even thousands of pages would be a dreadful operation on a flatbed scanner. I had a similar issue and a friend loaned me a FujiScan bulk loading scanner and it was WONDERFUL. BTW, it can scan both sides of a page at the same time. However, it's OCR-ing was not as good as Acrobat's on several accounts: first off it wasn't all that accurate (at least not as accurate as Acrobat. The other issue was the storage size. I do not remember the numbers but the Acrobat OCR reduced the storage size of the FujiScanned document by over a factor or 10-20 (e.g., a document from the FujiScan might be 10 MB but after running it through Acrobat for OCR-ing it would be from 500 KB to 1 MB. So the process is to run the pages through the FujiScan into a folder on your computer. Then run Acrobat's OCR process on the folder. Now the other issue you bring up that Acrobat can take over a work station is sadly very true. I've complained how you can start up a folder of documents to process and then try to read email, write a letter, whatever, and after every page is processed, Acrobat jumps up and (effectively) says "another page is done!" I always went off to lunch or something when this was going on as nothing else could be done. But it was worth it so I just gave up on using my computer while this was taking place. One other thing to consider is that the better the quality of scan (higher resolution) the better the quality of OCR. Because of this, if you want higher quality OCR, you are better off to run the FujiScan at a high resolution which will slow it dow a tad. We're talking maybe a whole second per page as opposed to 0.75 or 0.5 seconds per page, not a big deal for the better end result. Please let us know what you end up doing. ... View more

Hi, Sorry but I left for holiday and am away from my computer. Yes, occasionally Adobe people wander through here but not on a regular basis. I wish I could help sooner but I can’t. Good luck! ... View more

HI Beth, This is going to sound like a very wimpy excuse but as you may or may not know, Acrobat does not let you install more than one version on a machine at a time. As I have Acrobat DC on my computer, it's impossible for me to dig around and look for ways to stop Acrobat X from doing that. I will see if I can find someone who may be able to help you, sorry. FWIW, my guess is that the person/people sending you these documents are only scanning and saving the scanned (image) document as a PDF and not converting the document into a searchable document. (Happens all too often.) While I can appreciate you desire to simply read the document and not worry about what form the document actually is, a PDF image is not as functional as an OCRed document is. In addition, it typically is significantly smaller (in storage size) than an image-PDF. I know that you only wish to stop the auto-OCRing and I'll see what I can do to help you on that quest but searchable documents are a much more functional tool for most. Good luck, ... View more

Hi Cathyg, I'm going to assume that the software-interface you are using is from the Fujitsu and even though you are scanning directly into Acrobat, the actual software being used is Fujitsu's software. Similar to when you print, you are using the printer drivers for your printer. I cannot see any mechanism that this would be from Acrobat. My gut feeling is that it's Fujitsu's software and/or an interaction between that and your OS. OR an interaction between Fujitsu software, your OS AND Acrobat. Very hard to pin down because of so many possibilities. One thing I'd suggest is to try to scan directly via Fujitsu's software and leave out Acrobat and see what happens. If, after some 50+ pages and nothing happens, than it could be Acrobat. If something happens, it seems like there is an Acrobat interaction somewhere. FWIW, when I did my Fujitsu scanning (it was with a borrowed unit, I do not own one). I was scanning directly using the Fujitsu software into my hard drive. The Fujitsu software was automatically doing the OCR at the time. HOWEVER, If found the quality of the OCR to be poor, and more importantly I found the (storage) size of the documents were significantly larger than if OCRed by Acrobat. So, what I did was to scan away and then later I would open Acrobat up and OCR the folder I had just scanned. I'd do this when I stopped for lunch or a break or something*. Wait, I just thought of something: I wonder if the rate of the scanning is faster than Acrobat can keep up and any cache is not sufficient to hold the document until it can be OCRed. I wonder if that could be the problem and when Acrobat becomes too overwhelmed, it says "Bleep, just move on I'll get the next one..." I'm totally guessing at this but my thought in the paragraph above this might provide some thoughts. * The reason why I did the Acrobat-OCRing during my break is that "good" simply takes longer. One of the very annoying things about Acrobat when it's OCRing a long document is that it keeps on popping up and interrupting anything else you might be doing to let you know it's starting a new page. It was this issue that made me wonder if the blank page is being caused by Acrobat being overwhelmed by the rate at which the Fujitsu scanner was delivering pages. I'm going away for about a week tomorrow and may not be able to respond in an efficient manner during that time. I will try to respond but probably only in the evenings when I can. Good luck. Let me know what happens. ... View more

Hi Cathy g, I'm assuming that when you say "random pages," that implies that the other pages look just fine. I've used a Fujitsu scanner and I have not observe this situation (it was a bulk loader). Can you please let us know: was this a bulk loader scanner? Were you scanning one page at a time (e.g., flatbed)? Where the blank pages in order of sequence? (E.g., pages 1, 2, 3, bad-page, 5, 6. Or 1, 2, 3, 4, bad-page, 5, 6 Where you scanning directly through Acrobat or scanning via the scanner and then opening the pages into Acrobat? Thanks for any help you can provide. ... View more

Whoops, I see that you did state it was Acrobat X, please verify that. ... View more

Hi Bethl Couple of quick questions: Which version of Acrobat Pro are you using? Is it DC or earlier? When you say "...when you open a document," are you opening the document after scanning the document? The reason why I ask this is because you asked this question in the "Scanning and OCR" section of the forum. I just want to make it clear if you did scan the document or you received a document that has not been OCRed yet. Thanks, ... View more