Hey guys, A friend of mine (John) is having difficulties with getting the 2021 CC app (and apps) to install. Recently, his computer had a problem and his son-in-law (computer whiz) had to repair the Windows 10 installation. Well, now that was taken care of, but he no longer had the newest CC apps, but the ones from 2018. His son-in-law spent an hour on the phone with Adobe tech support last night as was not able to resolve the issue. So far, I've spent 2-3 hours on the photo with John, with no success. What we've tried: Verified Windows is fully updated Uninstall, reinstall CC app (and apps) Sign out/in, reinstall Remove the opm.db file in AppData, reinstall Adobe Creative Cloud Cleaner Tool to remove all apps (twice). Reinstall...Restart....Reinstall....Restart....Reinstall.....Restart...Nothing! Everytime, we end up with the old CC app (tall skinny one - Version 4.9.0.504 released on 07/22/2019). Apps shown are the 2018 versions. I've run out of ideas!!! Did Adobe's website techs accidentally link to the CC 4.9.0.504 installers rather than 5.3.1.470??? Thank you for any help, Benjamin
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