The weird thing is the files were greyed out when I went to "import and open" but they were there when I used Place.
Generally, images would be grayed out when you use Import and open, so accessing them via the Place menu seems right. But, I see in the video that the pink ghost becomes black and white, even when you switch from then sketch tracing preset (which traces in black and white) to logo, color. I made my own test to see what happens on my end from a similar image, and when I switch to logo, color, I get color. Plus, we have similar defaults. So I don't understand why the ghost is black and white when you are tracing in color and the slider is up at 8 colors. That is strange, seems buggy.
Also in the beginning of the video, you open a file with "2nd grade" in handwriting and that looks like it just disappears - and the artboard size is different. So I see what you mean. You have already checked your system requirements, you have restarted the app and the iPad. Have you uninstalled Illustrator and reinstalled it? That, and maybe even doing the same with the Creative Cloud app could fix it. If not, you probably need to contact adobe support and speak to someone there. I'm sorry this is happening! I know how frustrating it is.
... View more
AdChoices