Hello!   We recently upgraded to Illustrator 2021 (from 2019) at our print shop--third-party software was finally upgraded at the same time.   We've noticed now that our Actions are giving us issues (adding in crop marks, not reducing file size as before, etc.).  This has happened before, so in the past, we've simply rebuilt the actions from scratch. The actions consist of saving the .ai file as a .pdf with a custom preset to a couple different locations--one action also contains a "Fit to Selected Art" command (under Object/Artboards).   We've attempted to re-load previously saved actions, but they don't work correctly (preset settings aren't being honored).  We've tried to edit the existing actions, and even re-record them, but certain commands are no longer recording.   These are simple actions--one saves a high-res and a low-res .pdf to two different folders, and another saves a high-res .pdf with the artboard cropped to the selection.   We're running Illustrator 2021 (25.3.1), Mojave OS (10.14.6).   Can anyone shed some light on this?  Thanks in advance! ... View more

Hello! One of our sales reps is having issues with a fillable-form .pdf on his Mac laptop (he's running Mojave--so I am, with no such issue).  When he starts typing into a field, he can see the first letter of what he typed, but only blank spaces after that, until he exits the field.  He's using Acrobat DC for viewing his .pdfs. I've poked around the forums and found a few threads on slightly different issues, mostly having to do with using Preview for .pdfs, which isn't the case here. Screenshots below (apologies for the fuzziness).  Any ideas?  Whatever feedback you may have is greatly appreciated--thanks! ... View more

Hello! I'm opening a file that looks like this on my workstation (Mac Pro late 2013 running Mojave 10.14): When my co-worker opens it on her workstation (Mac Pro late 2013 running El Capitan 10.11.6), she gets this (which I believe is actually the intended effect): This isn't just a difference in viewing options--we're both set to Overprint Preview, and we're both running Illustrator 2018 (22.1).  When I output the file to our wide-format printer, I get the top result--when she does, she gets the bottom result. It's almost as if a clipping is being ignored on my workstation--all that messy stuff is most likely supposed to be inside the outlined copy.  My supervisor's Mac Pro is running Sierra (not sure which number and he's gone for the day), and he gets what I get--the top result, which I believe is incorrect. I've gone through the Preferences panes and can't find anything that might relate to this. Does anyone have any thoughts on this?  Thanks in advance! ... View more