roberteblesse
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roberteblesse
Explorer
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‎Feb 07, 2022
12:02 PM
2 Upvotes
Hi everyone—I just downloaded 17.1—with high hopes—and you know what my reward was. I created a new text document and guess what? Adios, arrivederci, type. I love the idea of a class action suit. I'd like to write to the CEO of Adobe and send him my current assessment of his company—what's this clown's name? Never in my life have I seen such incompetence from a company I have done so much business with. This is customer service at its lowest. I'd love to hear from one of the Adobe techs on the ground who is trying to solve this problem. Is it so difficult? If yes, explain, and I'm with you, but please Adobe, give us more feedback than you're doing now. I love it when I open an Adobe app and get the little questionaire asking me to rate things. I'd love to know who's reading what I say.
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‎Feb 01, 2022
03:45 AM
Dear angelab29126336. Can you tell me the number you called to get the "63" days added to your subscription? I'd like to do the same and also give them a piece of my mind regarding this situation (nicely). Many thanks! Bob
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‎Feb 01, 2022
03:42 AM
1 Upvote
Dear Anshul Saini, You have failed miserably in addressing the issue in InDesign v.17.1. It fixed nothing for me and if you read the most recent posts in this forum you will see it has fixed nothing for anyone. Please don't say you're addressing it when you've done nothing at all.
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‎Jan 28, 2022
03:32 AM
It didn't resolve my issues. I still have the same issues with v17.1. When is Adobe going to resolve my issues of disappearing type once and for all! Don't you idiots realize you are starting to lose customers because of this issue. People are abandoning InDesign for Affinity Publisher. Read some of the most recent posts in this forum. "I've just given up with designing anything on InDesign on my M1 Macbook pro now! I just bought Affinity Publisher and spent around 15 minutes having a play around and, wow! totally blown away with it - and no subscriptions, just buy once and its done!!" Do something soon!
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‎Dec 30, 2021
12:43 AM
FIXED? Last evening (10:41 CET Rome), I got fed up with this disappearing text problem and decided to contact Adobe Customer Support. It took a while, but I was able to connect with an Adobe Customer Care specialist, Jai Prakish, who was very helpful. I had to explain several times to him that the disappearing text problem was hugh and chronic and there were hundreds, if not thousands of Apple M1 users who were having the problem. I told him people are frustrated and angry with Adobe. I also told him I didn't want a fix for my individual problem, but a fix for everyone with an update. I also pleaded with him and Adobe to respond in this forum and let people know they are working on the problem. This is the message I received from Adobe this morning: ---------------------------------------------------------- Your Adobe Case ADB-22630635-V1K9 Dear Robert, Greetings of the day! Thank you for contacting Adobe. We are happy to help. We had a conversation regarding your issue that you were facing with InDesign application while typing in the text box and text disappears on Mac M1. We would like to inform you that the issue will be fixed in next update. (My bold and text size) You ac do following things to fix this issue: -Close InDesign and unplug secondary/multiple monitor and then launch InDesign and check, if it works fine with this then connect secondary monitor. If your issue persist again with secondary monitor we suggest you to please work with single monitor until next update. (Next update will come soon) - Reset InDesign Application preferences by following steps: Please open below given location, then rename the InDesign version you are using with .old extension. C:\Users\username\AppData\Roaming\Adobe\InDesign\Version () Rename it to Version().old C:\Users\username\AppData\Local\Adobe\InDesign\Version ().Rename it to Version().old We will update soon on Community as well. However, if the issue remains unresolved, please feel free to reach out to us and we will try our best to fix the issue for you. Thanks for working with us, Adobe Customer Care ----------------------------------------------------------------- I haven't tried this yet to see if it works, but will do so and report back. From what I've seen in the posts on this issue, the problem isn't about a secondary monitor, but we'll see. I hope this helps.
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‎Dec 07, 2021
04:22 AM
1 Upvote
I couldn't agree more. I've been outspoken about this in previous posts. We not only deserve an apology, we deserve a fully functioning InDesign app without this problem. It's unbelievable to me that Adobe has been so unresponsive to the posts about this issue. It's terribly frustrating and I find myself putting off design projects because I just find it hard dealing with this problem. We need answers from Adobe!
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‎Nov 21, 2021
10:19 AM
Cream-Training—I apologize if my use of the word disgusting gave the impression I was criticizing Ashutosh personally. That certainly wasn't my intent and I'm sure he's a fine person and an excellent support consultant. Not to debate semantics, however, he represents Adobe, who so far, has failed to deal with this serious issue. I'm sure this failure has disgusted many people, like myself. To give Ashutosh credit, he's the only Adobe representative who has responded to the issue in the last two months. No one is blaming him, but a multitude of people are mad and frustrated with Adobe over the issue, which unfortunately, that hasn't elicited a response from them in over two months, much less a solution. Adobe's silence portends a disregard for its customers, so even an update that they are still working on the problem would be encouraging.
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‎Nov 21, 2021
12:19 AM
Ashutosh— Your absence on this thread for the past two months is disgusting. Are you still investigating this issue? How about a progress report. Adobe's lack of response to this issue incomprehensible and reeks of disregard for all us who have been loyal to Adobe over the years. Get with it!
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‎Nov 21, 2021
12:15 AM
Crystian— I think a lot of us are extremely frustrated Adobe isn't replying to this thread. Yes, and we don't really have any other real options, we're at the mercy of Adobe—they know that and are taking their sweet time doing anything.
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‎Nov 19, 2021
01:17 AM
3 Upvotes
NicRed—I understand your frustrations—I feel the same way. I am also using macOS Monterey and InDesign 17.0.1. I am actually finding myself putting off project I need to use InDesign for because this problem is so invasive—thanks, Adobe, for being so responsive to the needs of your customers. I've been using Aldus/Adobe products (InDesign, Bridge, Lightroom, Photoshop, Illustrator, Premier Pro, etc) since time began; yes, there have been problems to overcome, but I've never come up against such difficult issue with their software. I've always been a strong advocate of Adobe products, giving them that 10 when they ask (too often) for a rating. But now, Adobe's total lack of response to this problem has me starting to lose my loyality. Is anyone from Adobe reading this discussion? There hasn't been a post by an Adobe employee in a long time. This is an Adobe Support Community, but there doesn't seem to be any support coming from Adobe.
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‎Nov 16, 2021
11:40 AM
I've already posted about this issue a couple times on this forum. What caught my eye is that you are using an LG monitor. I'm using the same with my Apple MacBook Air 2020, but I don't think that's the problem. It's with the Mac. Good luck, it's driving me beyond potty! 😬
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‎Nov 06, 2021
03:08 AM
5 Upvotes
I'm becoming more and more infuriated about this problem. I'm trying to design a long service sheet and almost everytime I do something the freeking type disappears! I must scroll in and out to make it reappear. This level of support from Adobe is inexcusable! If I had a reasonable alternative, I'd use it. I've been using InDesign since it was Aldus Pagemaker back in the mid-1980s and I've never had such a problem and had to deal with the ineptness and inability of Adobe to fix the problem. All the lame solutions I've seen so far, don't work. Get with it, Adobe, you're making many of your users very angry.
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‎Oct 19, 2021
05:58 AM
1 Upvote
This is ridiculous! Adobe InDesign 16.4 has become unusable for me because any text I add to a document disappears and I must scroll up or down or readjust the textbox to get it to reappear. This has been going on for quite a while and it doesn't seem that Adobe is responding very well to the complaints people have about it. I'm going to have to install an earlier version of InDesign so I can work without this extremely annoying problem. The upgrade to 16.4 certainly hasn't fixed it! Running: MacOs 11.5.2 Macbook Air M1 2020 Indesign 16.4
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‎Feb 25, 2020
01:01 PM
4 Upvotes
Does the new version of Adobe Rush, 1.5.1 have the Ken Burns effect? I know they were beta testing it but I can't find any information that it has been added to the new version. I downloaded it through my Adobe CC subscription, but don't see it. This is certainly much needed.
Title edited by mod
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‎Jan 30, 2020
03:39 AM
Bridge 10.0.2.131 Catalina 10.15.1 I tried the solution above, but it didn't work. When I try to remove a photo, I get this message and the photo disappears from Bridge, but is still in the finder. Shows as 0 bytes in the trash can. Along with frequent crashes, this is just one of many problems I'm experiencing in Bridge 10.0.2.131. Very frustrating as I use Bridge a great deal in my photograph image organization.
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‎Dec 13, 2019
10:29 AM
Many thanks, Ian. I stopped the dynamiclinkmediaserver in the Activity Monitor as you instructed and my system idle went from 65% to 90%! I will monitor the AM to see if it comes back and if so, I'll use the procedures you suggested. This is a big relief—bravo, Amazon! I really appreciate the help.
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‎Dec 13, 2019
02:46 AM
When I look at my Activity Monitor, the dynamiclinkmediaserver is using 99%+ of my CPU. Even when all of my major applications are closed, and everything is idle, about 35% is being used. What is this thing doing? I'm using a Mac desktop with 28GB of memory and macOS Catalina 10.15.1. I have an Adobe CC full subscription and all of my Adobe apps are up-to-date. From the searching I've done, it seems like this has been a problem for many Adobe users for quite a while. Why isn't Adobe doing something about it? I'd like to get rid of the problem, it's very frustrating. I'd appreciate any thoughts. Thanks.
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‎Nov 03, 2019
08:53 AM
Thanks, I can limp along until then. Much appreciated!
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‎Nov 02, 2019
01:05 PM
Thanks for your reply. MacOS Catalina. iMac late 2017. I'm not sure what you mean about the latest video driver. Now, I'm finding that I am able to use Bridge if I just transfer photo image files (tiff) by selecting and dragging to another folder. However, when I click on a video file (.mov) Bridge immediately freezes and must be forced to quit.
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‎Nov 01, 2019
01:25 PM
Yesterday, I installed Bridge Version 9.1.0.338. It keeps freezing up when I try to move photos and video files from one folder on the same external hard drive. I have to go force quit and open it again, but the same thing happens. I read about some recent issues regarding this, but the new update doesn't seem to fix it. Very frustrating as I use Bridge extensively for organizing my photo/image files. Many thanks.
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