4/15 Forum Upgrade- ask your Jive 8 questions here!

The forums were faster before 4/15; I could go to several forum discussions in very little time.  I realize this is new stuff, but very, very slow getting around.  In a sense, seems to have gone backwards in a leap.

Hey Madison,
Firstly I would like to thank the work from the team that did the upgrade, it is not an easy thing. I am the lead developer for a digital agency so I respect the challenges, and issues once live etc.

I am finding a heap of blocked content and cross domain issues Maybe most of these fixed up things would render and look better...

In terms of the visuals, I think others are covering it as well but its all a bit washed out for me. I remember the last update which was darker then this one where people asked for darker version and complained how it was too bright. You guys have gone further the other way.

There are things in terms of the images and icons. With more and more retina displays the logo quality for example in this version compared to the last one has dropped dramatically, its very fuzzy and the mobile view icons and images do not look good. The Adobe site is all sorted in this regard, everything is crisp.

I am seeing posts from people already asking what the funny numbers below peoples images mean, this is not clear and is not really something people seem to be understanding. There is no hover over to explain or links etc. Same to with the indications of who people are.

It is not super obvious even when someone is a member of Adobe staff and then no one can see or understand if you are a mod or ACP etc. That is a proud thing for anyone with that, but that has dramatically got lost in the update.

People do look at these and react differently or feel re-asured when an ACP, MVP and so on respond to them, this should be obvious. We also have had in the old version people quite easily pretending to be Adobe staff etc, it was quite easy to trick people and you guys had to put a lot of notices and mods had to keep an eye out. With this layout its kind of even easier to do that. In most other forums, even Jive ones you have bigger avatars, and space to display this info, wording is just "Forum moderator" and clear or/and the post those make have a different style... be it border, background etc. I think this really needs to stand out.

ACP, MVP, forum mods etc need a style and Adobe staff members need another. I think this needs to be a priority really, I think this is a very important part of the forums.

I can see some moderators/ staff in some forum sections have already removed the banners they have had. Because the banners are now with limited and not full width like the bar, they do not really look very nice. With that you have a centre bar that is a lighter grey to the rest which looks a bit odd, could the top bar be all one colour?

I do miss the posts hover, not sure about others but my notifications can get really full and having a quick look can be helpful to either bother attending to them now or look at them later when I got more time rather then always having to click through. This may be a personal feel thing but I do miss that.

Finally, again something that may just be me but I am finding it really hard to just have a good flow reading a thread now. I just find my eyes floating around to much and not able to focus. I do not understand why posts have to vary in font size etc.

MadisonLeupp wrote: If you have any questions or issues after the upgrade, please report them and ask them here!

Adobe Inbox in Desktop mode. 

1. Couldn't find a Reply link (same as Forums).  Later learned it was changed to Comments??
2. When I'm typing a reply, the interface frequently locks-up and becomes non-responsive or it does something really strange and takes me into an Actions dialoge. When I go back to Inbox, the thread is gone.
3. As far as I can tell, the only active links are Helpful and Comments.  The Like() is useless and Actions drop-down is empty. What's the point of having them?
4. All links have same muted-text so it's not easy to tell which are active and which are disabled.

Nancy O.

I just want to post an issue and I have NO IDEA where to do this. The UX/UI is poorly designed. Let's get his fixed ASAP.

i`m on my macpro, zooming in and out didnt do it for me Nancy, but thanks for the feedback, I still can only see product explore at the top (ask, learn, connect) I presume ask or learn would allow me to post a question... is this design to force people to search long and hard before they can post a question or gain feedback on a design process? its driving me crazy here. Under actions I dont see anywhere that allows me to post a new discussion...

pardon me but i`m losing my mind here I cannot see where the post a new discussion link is? Very frustrating.

Hi Madison,

I had a jolt when I logged-in to the new forum today .

I'm all in favor of Mobile friendly, better search and faster performance.  These are all positive things which I'm happy to see added to the forums.

On my HiDef display, I keep my browser text size fairly large to see better. My settings threw the new JIVE forum into Mobile mode which I discovered later is very different from Desktop mode. 

Being in Mobile mode, I was utterly confused, couldn't find an Editor & had one heck of a time finding the create new Discussion link.  From a usability standpoint, I think that creating a new Discussion needs to be more prominent; not hidden under Actions.

I also think the UI/UX designers got a few things bassackwards by de-emphasizing Badges and ultra-emphasizing the point system (Shields).  You certainly don't need to be an expert contributor to earn points.  Stars made a bit more sense. But an arbitrary shield with a  4, 5, 6, 7... has little or no meaning to people.   Why is it so prominent? 

Nancy O.

In my opinion the new software is terrible. Why on earth do I have to always click the Content link to see all the posts? I come here to help other users and to learn from other posts that have been answered. The now standard view of the LR forum only shows around 10 posts.

That means I won't be coming here as often as I did. So please change this for the good of the forums.

Hi Madison,

The look and feel of the forums is a great change. Especially using a mobile device. I haven't checked the page weight using a mobile device yet. The desktop version's weight went up from the mid 6 megabytes range to just above 7 Meg's though. The desktop weight and mobile weight was previously the same.

That's a lot of weight if someone is on a limited data plan. While I am not around as much these days, I do usually do so using a mobile device unless I need to look at an example file or provide one.

To make things worse, if I am out of the office and read a message I intend on providing a sample file for or first download their sample, I then use the mobile hotspot and connect to it via the laptop. I can rack up quite a lot of data usage just for helping one user.

I am hoping that the new format is truly more mobile friendly in this regard.

Thanks for reading.

Mike

Hey Madison,

Will the new upgrade include any sort of backend private tagging section for bug numbers, keywords, or other links?

Regards

PG