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Adobe Idea Exchange is moving to join the Adobe Community

Adobe Employee ,
Jul 19, 2017 Jul 19, 2017

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Adobe Idea Exchange is moving to join the Adobe Community

At the end of July (July 20), we will move all the content and users in the Adobe Idea Exchange from the current location on ideas.omniture.com to the unified Adobe Community at forums.adobe.com. This is being done as a part of our coordinated efforts to improve the overall experience of help and support across all of our Clouds and Solutions. The aim of the community is the same: to provide customers with a single place to connect, share your feedback, and get help with all of your Adobe products and solutions.

While the information and help in the current community is useful for customers, we recognize that by having a fragmented community experience, with many of you participating in multiple communities, we are not being as helpful as we could be. With this move to our single Adobe Community platform, you will also benefit from improved performance and reliability, as well as additional community features including replying via email, bookmarks, and a more customizable notifications system.

When will the migration happen?

On 20 July 2017 at about 3PM MT, ideas.omniture.com will be placed into a read-only mode to begin the migration process.
We expect the migration will take approximately 8 hours as we migrate your community profiles and the thousands of ideas to forums.adobe.com. From 4pm-10pm email notifications on forums.adobe.com will be turned off- please check forums.adobe.com/inbox for any threads where you need to be notified of new activity.

What will be the impact to the Idea Exchange during the migration?

Once the migration begins, ideas.omniture.com will be put into a read-only mode. You will be able to login as usual, but will not be able to submit new ideas, or comment on or promote existing ideas.

What will be the impact to the Adobe Community during the migration?

During the migration, Adobe Community (forums.adobe.com) will remain available for you to browse, ask and answer questions, and connect with other members. However, during the period when we migrate the content from Idea Exchange, we will disable email notifications system-wide to avoid flooding your inboxes. Notifications will be re-enabled once the migration is complete, but those notifications that would have been sent during the period they were disabled will not be sent. You can review anything that you may have missed using the on-site notifications in the Inbox.






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