I realize that the Jive technology can't ask users to answer questions before they post, but it would be MASSIVELY helpful (and hopefully simple) to add some text above (or below) Start a Discussion to this effect:
* Please include your Adobe software version and platform (Mac or Windows) in the description. Help is more accurate when we know that up front.
Sample implementation screen shot below. (I added the text under the checkbox to mark discussion as a question.) This would eliminate TONS of [daily] back and forth — between people asking vague questions, and those of us trying to help (with little to no info.)Posters may not do it, but at least we are asking when they create the question. This would avoid moderators needing to immediately ask "What version and what operating system?" before we can suggest a fix.
Yesterday I tracked 19 posts that I answered, replied to, or read. Only 5 out of 19 mentioned the Adobe software version or computer platform. Of those 5, only 3 mentioned both.