Email notifications: SPF

[Ildhund]

Here's one for somebody to sort out: Gmail has started regarding email notifications from the forums as suspect. A header from a recent message:

Authentication-Results: mx.google.com; spf=hardfail (google.com: domain of forums@adobe.com does not designate 209.46.39.252 as permitted sender)

209.46.39.252 is mail.sgaur.hosted.jivesoftware.com, the server sending the messages. The SPF result used to be 'neutral'. I wonder how many notifications end up in posters' gmail spam filters because of that 'hardfail'. It can't be too difficult for Adobe to publish an appropriate record.

Noel

[Jochem van Dieten]

Thanks for the report. The issue has been escalated.

[Jochem van Dieten]

The SPF records have been updated. The TTL on Adobe's DNS is 1800 seconds so in half an hour email should no longer be tagged as spam.

[Ildhund]

Yep. Messages up to 11:33 failed SPF, those after 11:36 pass.

Now why can't Adobe fix the other glitches so quickly?

Noel

[Jochem van Dieten]

Because this is a configuration issue, not a programming issue.

[Phillip M Jones]

plus jochem was able to get fixed.