support told me to post a question to the forum. How do I do that?
thanks for the response. After a week trying to get some help, I sw the
light, uninstalld adobe reader and installed another service that not only
works but works better than adobe.
I'm having to convert a pdf file to an editable indesign file. I can't believe that I need to purchase a third-party software to convert one Adobe product to another. I would think you'd make it easy to do this... and to import a Microsoft Publisher document to indesign...
I have the same question, how to post, That's the "issue I'm facing." I can't see a way to post a question.
If I could post it, it would be: I understand LR is not a browser. (Silly to me) But often within it I am able to browse quite easily my entire computer file structure. Import any picture on the computer. Just now I opened LR and in the file window (Library, left panel) saw only my C drive. Opened it and started browsing to pics I wanted to import. Saw everything, good. Just like a browser. But something happened - an errant keystroke - and I have only "Catalog," "Folders," "collections," "Publish services." Cannot see the file structure from there. How do I get back to "C" so I can open it and navigate and import?? Please?
I keep seeing I can drag and drop from explorer but the grid window is full of pics now and I don't want to add the new pics to that previous import and cannot empty the window. Afraid LR will import to existing group.
Go to the list of forums here https://forums.adobe.com/welcome and select the one in which you are interested. Once where you want, post just like you did here, and don't forget to bookmark the page in your browser if you have any intention of coming back.
Well, you have already posted one, why not a second one?
because the instructions are obscure I didn't now I had posted something.
it is moot now: thanks for the response. After a week trying to get some
help, I sw the light, uninstalld adobe reader and installed another service
that not only works but works better than adobe.
On Sun, Apr 10, 2016 at 12:45 AM, Claudio González <email@example.com
Why is it so hard to get help. why is it so hard to find out how to post a question? frustrating
It's not... It was answered above.
I too am frustrated by Adobes website, it is NOT intuitive at all and 99% of the time leads me to **dead end**.
It's really not that complicated... Go to the forum of your product, click Content, then Start a Discussion.
Easily stated. However, here's the process: Goto Adobe.com, sign-in, get frustrated clicking around looking for the forms site, then get frustrated trying to figure out what you just stated.
Solution (which isn't really that complicated):
1. a website with clear instructions, or a webpage with said "clear" instructions
2. after login, a one click link to the forums and to your support issues.
Oh, and you never addressed the solution for *dead ends*.
*dead ends* defined as this: What the user is left with after looking for solutions on the website that should have solutions, but instead is vacant of much need solutions and information, and instead leads users in circular website references back to their extensive product lines.
I'm only mentioning this, with hopes the feedback will help improve the website and it's content. There's a lot there, but connecting users to the solutions, is lacking.
"Clicking around" and "dead ends" is useless information. Provide exact, step-by-step, descriptions of what you're doing and what the results are and we might be able to help you.
Anyway, for comments about the forums themselves you should use this forum:
Press the Start a Discussion link under Actions on that page and post your question/issue.
I think I stated a clear example.
But your response is typical of this entire thread, of Adobe responses, condescending, snooty, argumentative and unhelpful.
I completely agree. Those passive-aggressive arrogant responses to a sincere question are infuriating. Anything is easy once you "know". I have spent 20 minutes trying to find out how to create a new topic post in the hope of being able to report a genuine glitch in the LR Classic software.
The community guidelines say "Be kind and respectful," but the replies from some here are more like "put-downs".
Woofy, you might find it useful to know that the forums were completely redesigned a couple of years ago (for better or worse, opinions differ). What that means is that all the pictures and all the advice in this discussion, from 2017, which you've added to are now out of date and useless.
For the new forum I would summarize
1. Go to the list of forums https://community.adobe.com/
2. Find the one for your product
3. Click the blue "Post to community" button.
Maybe the rest is intuitive, maybe not.
No, you haven't, because you have not given details. And you are not addressing Adobe here, mostly fellow users who try to help, even if your question/complaint looks more like a rant.
When I wish to ask a question on an Adobe forum, where do i enter the subject? i just see a box to enter the question, no means of entering the subject first.... Thanks.
When you start a question or discussion you should see this box (I have added the red comments):
OK, thanks Dave, it would be far more intuitive if the Subject box preceded the Type Message box, which is how every other forum seems to be laid out , as a newcomer to the forum has no way of knowing if the Type Message box is all that will be shown.
I don't think filling out the form is an issue.
The issue is, getting the form to begin with.
An example of getting that far would be nice.
If one logs into their account, then what exact series of menus and mouse clicks will get someone to that form?
This is process is NOT intuitive and there aren't any visual cues, nor any straight forward menus or links.