I purchased and installed Helvetica Bold Oblique font this morning and downloaded it to install on my computer. I have @600 fonts on my machine, so this isn't my first attempt at installing fonts, but it's certainly been the most annoying and it's exposed Adobe customer support as one of the most incompetent I've dealt with in decades. Let me preface this by saying I've had every version of Adobe Creative Suite software and use the products extensively, but this painfully simple issue of installing ONE FONT has got on my last nerve.
So, when attempting to install the font, it errors and provides the following feedback: The file is a 'PFB' file for a type 1 font and cannot be installed directly. Please install the associated 'PFM' file. I've downloaded the font files twice, and neither includes a 'PFM' file. There's a 'PFB' file and 'AFM' file, but no PFB file. I even tried installing the 'AFM' file, but no luck. After spending over an hour on the phone with a completely computer illiterate foreign support staffer, I'm at the end of my rope. She didn't know the first thing about Windows 7, and starts telling me to look for options that don't even exist in the operating system. I SIMPLY NEED TO INSTALL ONE FONT.
So, is there anyone that can help make this the simple 5 second operation that it should be? I'll have to ask for some latitude on the anger - I'm just blown away at how stupidly difficult this has become, when it should be as simple as flipping a light switch. Any help is much appreciated.
System:
3.2 Xeon Quad core
2x2 TB drives
2x1 TB drives
32 GB RAM
Nvidia Quadro 5600 display adapter
Windows 7 Ultimate
Adobe CS4 Master Collection
2
Replies
AdChoices