New Forum FAQ [2009]

Adobe Employee ,
Apr 06, 2009 Apr 06, 2009

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This is a work in progress and will be re-formatted soon into individual Question/Answers in an FAQ subforum.

 

Can I over write the forums style sheets to change the layout?

Yes, Please see this discussion of scripts that can help you change your view of the Forums: http://forums.adobe.com/thread/294008?tstart=30

 

How can I see the interface in Japanese, French, German, Spanish, or Simplified Chinese?

In order to see pages in these languages, you can click the Region links at the top of page (where it lists a country name and says “Change”), choose your region and language from the pop-up menu. Click on "Remember this choice" under the menu.

 

Why do some older messages appear with parentheses around user names?

For a three-month period before our new forums were launched, we encouraged users to go through an account migration process to associate their former User to User forum IDs with their Adobe ID. Accounts with the parentheses are from those users who had content in the old Adobe User to User Forums, but who have not yet signed into the new system. The parentheses were added to these account names so they could be imported into the new system without clashing with screen names associated with Adobe IDs.

 

Once a user logs in with that account in the new system the parentheses will go away.

 

 

How do I participate in  the Adobe Online Forums via email?

Visit the forum you wish to participate in and click on the link to "Receive email notifications". You will start receiving new messages posted in that forum. You can reply to the messages directly from your email or you can click on a link in the message to come back to the forum.

 

 

Can I start a new discussion topic via email?

Yes. Once you have subscribed to a forum you can click on the “Your Stuff” link in the forums, click on “Mailing Lists” and find a "Create Discussion" email link for each forum you are subscribed to. Copy the full email address (it may wrap onto two lines) into your email client's address book and send new discussions to this address.

 

 

Can I include a file attachment via email?

You can include a file attachment in an email that starts a new forum discussion, but you cannot attach a file to an email reply to an existing discussion.

 

 

How do I stop receiving  email notifications from the Adobe Forums?

To discontinue receiving thread subscription updates, you can change your  personal settings in the web-based forums. To do this, login to the Adobe Forums by visiting http://forums.adobe.com/ and click on "Login".

 

 

Once you've logged in  with your Adobe ID and password, click the menu item labeled "Your Stuff" and select "Profile". Select the "Email Notifications" tab,  check the threads for which you would no longer like to receive subscription  updates and click "Remove Selected Notifications."

 

How do I prevent myself from being automatically subscribed to threads I post messages in?

Go to the Your Stuff link in the User Bar, click on Preferences, and uncheck the to radio buttons for subscribing to threads you create and threads you reply to.

 

 

How do I embed an image or a video in a forum message?

When posting a message in the Forums there are two buttons in the Rich Text  Editor to include a video or an image file in the message.

 

For video, click on the clapboard button/icon then select the video site and  enter the Video URL or embed code and click Insert.

For an image, click on the camera button/icon then select the appropriate tab (From Your Computer, Uploaded Images, or From the web) and follow the onscreen instructions.

 

 

What if I want to link to an image on an external site, such as Pixentral or Flickr, instead of uploading the image to the Forum server?

Flickr's Terms of Service state that if you post an image hosted on Flickr on another site you have to link back to the image page on Flickr. To do that you  need to go to your image on Flickr, click on the All Sizes link above the image,  select the size image you want, then Copy the HTML code from the first box of code underneath the image. Then, in the Forum's Rich Text Editor, click on  the >> button/icon and select Insert Raw HTML. This will open a frame  within your message where you paste the HTML code you copied from the Flickr  site. Then continue on with composing your forum message and click “Post Message”  to post the message to the forum system.

 

 

For Pixentral images, you will need to go to http://www.pixentral.com and upload your image following the instructions there. You do NOT have to check the box to make images public. Once your image is uploaded there copy the HTML code from the box below your image. Then, in the Forum's Rich Text Editor, click on  the >> button/icon and select Insert Raw HTML. This wil open a frame within your message where you paste the HTML code you copied from the Pixentral site. Please note that there is an extra "/" character in the Pixentral URL that will prevent the image from showing up, so you need to make one change to the HTML that you copied from the Pixentral site. The beginning of the HTML code  will look something like this:

<a href="http:www.pixentral.com/show.php?picture=16xx5748rt9fhd"/>

 

Please remove the forward slash that appears between the quotes and the greater  than symbol so that this part of the HTML code looks like this:

<a href="http:www.pixentral.com/show.php?picture=16xx5748rt9fhd">

Then continue on with composing your forum message and click “Post Message” to  post the message to the forum system.

 

 

Can I attach a file to a forum message?

Yes. Each message in the Forums can have up to three files attached. Each file cannot exceed 5MB. These numbers are subject to change.

 

To attach a file, create a new forum message as usual and then click on the “Browse” button below the Rich Text Editor box to select a file from your computer.

 

 

Are forum messages presented in Threaded or Flat order?

The Forum messages can be presented in either Threaded or Flat order. This  can be set in your forum Preferences. Click on the “Your Stuff” link and select “Preferences”. The first setting on that page is for how you want to see the messages.

 

In Flat mode, each message posted in the Forum will appear directly below and in line with the message posted before it. You will be able to view the discussion as if it were a live discussion with each person taking a turn in successive order.

 

In Threaded mode, each message will be posted below the message it is direct reply to and will be indented. This makes it easier to follow sidebar or sub-discussions, but can make it more difficult to follow a long conversation.

 

When you are reading messages in a forum, you can select to reply to the original message or to any of the replies to that original message.

 

 

How do I edit a message that I have posted in the Forum?

After you have posted a message you will find an “Edit” link at the bottom of the message. Click on the link to open the message editor and make your changes. The edit feature is good for fixing a typo or a link. But if you have extensive changes to make to your message we suggest that you post a new reply to your message instead of editing the original message. Editing is not available if someone has replied to your message. At that point, you have to add a new reply to the thread with the updated information.

 

 

How do I delete a message that I have posted in the Forum?

You can delete a message you have posted if there have been no replies. Once someone has replied the Delete option goes away.

 

 

How do I send a forum message to a friend?

While reading a message in the Forums, you can send a link to the discussion to someone outside the forum system by clicking on the "Send as email" link in the Actions panel. You can select user names from the system or email addresses of people outside the system and they will be sent a link to the forum. The actual message is not included in the email. The recipient will need to click on the link in the message to view the contents.

 

 

How do I report an abusive post in the Forums?

 

When viewing messages in the Forum you will find a "Report Abuse" link in the Actions panel on the right side for the original message and you will also find an individual “Report Abuse” link listed for each reply to the original message. Click on the link to send a report.


How do I upload an Avatar for my Forum account?

To upload a custom avatar for use in the Adobe Forums you must first create a 128x128 (max size) image file.

Then log into the Forums and click on “Your Stuff” and select “Profile”

Click on “Change avatar” in the Actions panel on the right side of the screen.

Scroll down to the “Upload Avatar” section and click “Browse” to find the avatar file on your system, then click “Upload”.

Once you avatar file is uploaded, it has to be approved by an administrator (this might take several hours to several days). Until it is approved it will be marked as "pending." Once the pending notification is gone, you can select that avatar and click “Save Settings”.

 

 

How do I upload an image for my profile page?

Log into the Forums and click on “Your Stuff” and select “Profile”.

Click on the “Edit Profile” link in the Actions panel on the right side of the screen.

Click on the “Browse” button to select an image file from your system.

Click on the “Save” button to upload and save your new profile image

All profile images will be scaled to be 320 pixels wide.

 

 

How do I access Private Messages?

The Private Message feature is located under the “Your Stuff” link.

If you have a private message waiting for you in the forum the “Your Stuff” link will be orange.

Click on the “Your Stuff” and select “Private Messages” from the drop down menu.

From there, you will be able to read incoming messages, create new messages, and manage old messages.

You can also manage an Address Book and sort messages into folders.


Can I attach a file to a Private Message?

No. But you can include a link to an image or a video.

 

 

How many Private Messages can I have?

40 (subject to change)

 

 

 

Can I subscribe to a feed from the Forums?

Yes, you can get an RSS feed from various parts of the forums: Announcements, Discussions, and you can even subscribe to an individual user by going to their profile (click on their name or avatar any place in the forums) and getting the feed link from there. You can also get a feed of your private message inbox.

 

 

Some messages have odd linebreaks and random characters in them, such as lines that start with B or I that don't seem to make sense.

The Adobe Online Forums is a new system that has data imported from two previous systems. One of the previous systems had its own message formatting codes, such as B for Bold and I for Italic. These codes import into the new system as plain text and lead to the formatting issue that you might run across on old messages.

 

 

I marked a reply to my question as the correct answer, but then discovered that it was not correct. Can I remove the Marked as Answered setting?

No, you can only set this for one reply and it cannot be removed. Please post a follow up message in the discussion thread with updated information, such as a clarification or rebuttal to the marked answer.

 

 

I am not clear on the points system in the Forums. Will I get points for simply posting questions or replying to questions?

No. Points are not given for simply posting a question or a reply. Points are awarded by the person who started a discussion. They can mark a reply to their question as either The Answer or as Helpful. They can mark one “Correct” answer and two “Helpful” answers per discussion thread.

 

 

I've clicked to edit my profile and now I'm lost. I can't get back to the discussion I was viewing.

Use the History link in the user bar.

 

 

Is there an alternative to the Rich Text Editor?

Yes, if you are comfortable with some basic HTML, you can click on the “HTML” link in the upper right corner of the Full Editor to switch to an HTML editor. If you use the HTML editor you need to remember to put in <p> and <br> tags between paragraphs, otherwise the HTML editor will remove extraneous white space (including carriage returns) in your message.

 

 

How can I Jump the last message in a thread?

Click on the XX minutes ago link in the list of threads to go to the latest message instead of to the first message.

 

 

How do I change my name or screen name?

At the very top of the page, click on “Your account”. Under “Account Information”, click on the “Edit Your Account Information” link. Edit the desired information on this page and click “Update”.

 

 

How do I change my email address?

At the very top of the page, click on “Your account”. Under “Account Information”, click on the “Edit Your Account Information” link. Your Adobe ID/email is listed here, and you need to click on the “Change” button. Enter your email address, your password, and click “Update”. Note that your email address is also your Adobe ID which you use to login, so if you change your email address, you will also need to login using the new email address.

 

 

How do I change my password?

At the very top of the page, click on “Your account”. Under “Account Information”, click on the “Edit Your Account Information” link. Your password is displayed as a series of asterisks (*****). Click the “Change” button. You will need to enter your current password, your new password, and a password hint. Click on the “Update” button to save your changes.

 

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replies 164 Replies 164
LEGEND ,
Apr 29, 2009 Apr 29, 2009

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John, unfortunately, I have noticed that more than a few people press the Reply button of the last posted message, regardless of whom they are replying to. So, a message may have been directly answered by a number of people and still remain editable. And so it can happen that the poster of that message edits it afterwards, making one or more of the already posted answers seem foolish, or at best unrelated with the discussion.


Only way out I can think of is trying to educate people who do not use the proper Reply button. Not a minor or easy task.

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Apr 29, 2009 Apr 29, 2009

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laszloacs wrote:

I have done some research and a little social engineering (I made a phone call to Jive Software).  Result of the research: the lack of a Digest function IS NOT because of something missing in the Jive Software: Take a look at this and pay attention to the date of the initial post and replies.  Now, look at this, again paying attention to the date.  So you see, Jive's forum software HAD a digest function as long as 5 years ago!!!  From my discussion with a technical analyst at Jive this afternoon, I learned that the digest function IS available in the administration/configuration settings of the Clearspace package.  Makes one wonder - is the missing function purposely missing because someone at Adobe made the decision not to include it?

Gawd, I have wasted WAY too much time on this triviality...

Your references above are to Jive Forums, an old product that has been long discontinued. We're running under Jive Clearspace Community here. There were many functions in Jive Forums that were dropped when that product was dropped.

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New Here ,
Apr 29, 2009 Apr 29, 2009

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LEGEND ,
Apr 29, 2009 Apr 29, 2009

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Come on, don't be shy...

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Apr 29, 2009 Apr 29, 2009

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I just checked in with Jive about email digests. Here is my question and their repsonse:

Instead of just individual email notifications, are email digests available in Jive Clearspace? I seem to recall that they were in Jive Forums. But I have not seen this option in Clearspace. Curious...

Thanks! 

John

Hey John,

Unfortunately, nothing like this exists in Clearspace. I believe they were removed from the codebase when Clearspace was being built for technical reasons.

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Enthusiast ,
Apr 29, 2009 Apr 29, 2009

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for technical reasons. == it was hard to do.

<shrug> oh well.

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LEGEND ,
Apr 29, 2009 Apr 29, 2009

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Technically means they had no one that knew what do do with them.

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Enthusiast ,
Apr 29, 2009 Apr 29, 2009

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you said 'do do'... <snicker>

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Mentor ,
Apr 29, 2009 Apr 29, 2009

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he meant "to do"...

I see I am not the only imperfect person here.

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Advocate ,
Apr 30, 2009 Apr 30, 2009

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There were test-forums but as alte as the latest weeks before the release of the real thing nobody could answer the question about if there would be a digest or not. Took pretty long to get an answer to if there even would be email-options (that answer I got a week before release on the Illsutrator forum). So there were testing but nobody actually knew if there would be digests or not even in the very end of testing.

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LEGEND ,
Apr 29, 2009 Apr 29, 2009

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Here is another one who never saw a survey. But there was a special thread for suggestions that was opened immediately after the last fiasco, and I remember there were many very valuable and thoughtful contributions there, but sadly very few seem to have been considering when designing these new forums. I also remember being one of the many who volunteered as beta testers for the new version, but I was never asked to beta test anything. Unless the short public trial period of these new forums is counted as a beta test...

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Apr 29, 2009 Apr 29, 2009

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The survey ran in Feb/Mar/April of 2008. It was linked to from all forum pages on both systems.

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Advocate ,
Apr 29, 2009 Apr 29, 2009

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Would have been nice to see the results.

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Advisor ,
Apr 29, 2009 Apr 29, 2009

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John Cornicello wrote:

The survey ran in Feb/Mar/April of 2008. It was linked to from all forum pages on both systems.

Unless it was also posted, newsgroup users probably never saw it. I don't recall seeing it and searching dejanews.com comes up blank for both newsservers.

Assuming the survey carried some weight, the practical exclusion of feedback from NNTP regulars explains a lot.

Just like the notice about the weekend for switching to this system. No notice went to the newsgroups and several people were suddenly cut out of the picture with no knowledge of what was happening. I posted the notice in a few groups after I noticed it, but only a few.

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LEGEND ,
Apr 29, 2009 Apr 29, 2009

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Mark, I posted both announcements in the Spanish version of the ex-MM forum, frequented almost exclusively by NNTP users. They were perfectly aware of the situation before my messages, and were complaining bitterly of it ..., in that forum, in Spanish, with no mods/hosts, and no noticeable signs of anyone from Adobe ever visiting it. Unfortunately, as far as I can recall, nobody answered any of my two messages, probably because I wasn't very popular amongst regulars over there after I dared to suggest that they posted their protests over here, where there was some chance that they might get read. For this, they considered me as "sold to the enemy", the enemy being of course Adobe.

It is sad to see that, as far as my memory can tell (they all became "Newsreader_User"s after the fusion), not more than two or three of them have come to the new forums, and very occasionally at that.

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Advisor ,
Apr 29, 2009 Apr 29, 2009

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Claudio González wrote:

Mark, I posted both announcements in the Spanish version of the ex-MM forum, frequented almost exclusively by NNTP users.

Yeah, that kind of reinforces my statement. The "official" notices of the survey and changeover was not posted to the news servers by Adobe. Only individual users posted the notices in a few of the groups. It just feels as if NNTP users were not officially invited to participate in a survey when our voice may have had some influence.

It is sad to see that, as far as my memory can tell (they all became "Newsreader_User"s after the fusion), not more than two or three of them have come to the new forums, and very occasionally at that.

I refer to Newsgroup_User as a Borg collective. I am #925 of 2006. (You have to turn on avatars to see where I got that number [lack of imagination]) Our points are STILL increasing while our posting count is decreasing. You will be assimilated when our points = 238,008 and our post count = 0.

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LEGEND ,
Apr 29, 2009 Apr 29, 2009

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I refer to Newsgroup_User as a Borg collective. I am #925 of 2006. (You have to turn on avatars to see where I got that number [lack of imagination]) Our points are STILL increasing while our posting count is decreasing. You will be assimilated when our points = 238,008 and our post count = 0.

May it be related in any way with September? And my points aren't increasing: I seem to specialize in answering questions by posters who never find their way backto where they posted...

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Enthusiast ,
Apr 30, 2009 Apr 30, 2009

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You will be assimilated when our points = 238,008 and our post count = 0.

this is good stuff! i hope someone's writing it down!

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Enthusiast ,
Apr 30, 2009 Apr 30, 2009

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dave milbut wrote:

You will be assimilated when our points = 238,008 and our post count = 0.

this is good stuff! i hope someone's writing it down!

<gasp> that's only... 720670 in base 8!!!

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Advisor ,
Apr 30, 2009 Apr 30, 2009

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dave milbut wrote:

dave milbut wrote:

Newsgroup_User wrote:
You will be assimilated when our points = 238,008 and our post count = 0.

this is good stuff! i hope someone's writing it down!

<gasp> that's only... 720670 in base 8!!!

We of Borg Collective, Newsgroup_User do not use octal. 111010000110111000 is the purest form. There are only 10 types of carbon-based units. Those who understand binary and those who don't. Comply or you will be assimilated! (Or destroyed by V’Ger now that I've mixed movie quotes )

Mixed movies == mixed metaphors?

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LEGEND ,
Apr 29, 2009 Apr 29, 2009

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John Cornicello wrote:

The survey ran in Feb/Mar/April of 2008. It was linked to from all forum pages on both systems.

John, now that you mention dates, yes, I seem to recall answering a survey by then. Howevere, my vague memories of it bring back reminiscences of questions of a general nature. In which my memory can be completely wrong of course...

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Advocate ,
Apr 29, 2009 Apr 29, 2009

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I feel your pain.

I severely miss the digests too.

This is one of the reasons I unsubbed from all emails from all Adobe forums a couple of weeks ago. (It is such a pleasure NOT getting all those emails). And I have since been invisible on the forums as I don't follow discussions any longer and don't go there unless I see the discussions going on - which I did in the digests. So I've stopped participating. As long as there are no forum-digests, I will be out of the forums and only very occassionally go to them.

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New Here ,
Apr 29, 2009 Apr 29, 2009

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Thanks for the response Nini!

Yes - I think I'll follow your example. Even with the rules modified in my email client, I am still frustrated with the manner in which I have to modify my schedule and procedures to casually peruse messages. For over a month now, I've tried to come up with a process that's reasonably close to what I've had before and that I can live with. As a project manager, I am well aware of the pain of change; and can normally live with it and adapt as long as functionality is still there or made better. In this case, functionality was eliminated (the Digest form of emailed messages). The only means I can see is reinventing the wheel: if I were to create another account to point to another email address I own, generate a script in a scriptable email client on one of my Linux boxes to concat all messages received per mailbox associated with the forums I suscribe to and then generate an email of the concat'ed files (one for each forum) sending it to my regular work address - so all messages would be delayed by a day (which is how the digest worked and I was fine with that). But, this is something that I would have to make time for and of such low priority - not worth it to me, and I'm not motivated enough for tackling this challenge (I have enough daily challenges to keep me busy) - and I'm really busy... Who's to say Adobe won't make another change next month...

Da Lizard

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Adobe Community Professional ,
Apr 06, 2009 Apr 06, 2009

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It would be nice if the instructions how to simplify the forum look could be included in the FAQs, as mentioned in this thread and its (lost) predecessors:

http://forums.adobe.com/thread/294008?tstart=30

Hi Claudio, we cannot have your personality changed.

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Engaged ,
Apr 06, 2009 Apr 06, 2009

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Converting the forums to flex-width (ie, full-width of your browser)

For FireFox 3+

  1. In Firefox, go to this link: http://userstyles.org/styles/16217
  2. Click the "Install Stylish" button and do whatever actions are necessary to allow installation to complete.
  3. After installing Stylish, restart Firefox and go back to the same link. Click the "Load into Stylish" button.
  4. Adobe forums should now display full browser width.

For Safari in OS X 10.5 (does not work with 10.5!)

  1. Go to this link: http://userstyles.org/styles/16217
  2. Click the "Show Code" button and copy from #jivewrapper to the the "}" character.
  3. Paste the code into a text browser and save it as "Adobe Forum Flex-width Override.css" in the destination of your liking. (If you use TextEdit, make sure to choose Format->Make Plain Text before saving!)
  4. In Safari, go to Preferences->Advanced tab and click the Stylesheet pop-down menu to "Other...".
  5. Choose the Adobe Forums Flex-width Override.css file.
  6. Adobe forums should now display full browser width.

Hope this helps others!

Eric. (aka heavyboots)

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