Trying to report a spam message via private message

[KathleenODell]

According to this page https://forums.adobe.com/docs/DOC-4714#jive_content_id_Reporting_content  there is a dedicated place to report spam messages via private message, but I was unable to find it. I just received three messages in the span of ten minutes from someone with an empty profile (ravid74311405). Also, all but one of the messages were blank and the third message just said "Xxx". I've attached a screenshot.

There really should be a report, block or at the very least a delete feature in the private message. I looked at various threads to see how I can report this but to no avail.

[John T Smith · Accepted solution]

I have reported ravid74311405 to the Forum Administrator

[KathleenODell]

Thank you!

[KathleenODell]

I just got another spam message. This time from fatimaa49366825. I really wish there was a way I could directly report these messages via my inbox!

[Gigazelle]

I also received a DM from this user with the exact same message.

[KathleenODell]

Then I would say it is most definitely a fake account of some sort. No doubt a phishing scam.

[John T Smith]

There is no direct way inside Jive... report here (as you just did) and someone with access to the reporting page (this time, me again) will report the user to the Forum Administrator

[KathleenODell]

Thank you again. I know there's no direct way to report it in the inbox, which is why I posted here again. Just saying I wish there was a way.

[John T Smith]

>Just saying I wish there was a way.

It does happen that 2 users will get into an argument and accuse each other of all sorts of things

So, the spam reporting page is in a restricted area which may only be reached by an MVP or ACP or Staff member

The few Staff members who then read those spam reports AND have the "super access" to ban a user are able to rely on the people who do the reporting to not be making a false report due to an argument

[Mo Moolla]

This Fatima person should be banned

[Abambo]

...and done by a friendly Adobe employee.

[Mo Moolla]

Fantastic thanks guys

[Vinyl Wolf]

It would be greed to have another 2 scammer to be removed.

Thanks.

[John T Smith]

Both reported, will be banned once an employee checks the report page

[Abambo]

Both have been reported and will be banned soon.

[jeromiec83223024]

Also, just FYI, you should be able to choose Actions > Report Abuse at the bottom of all message windows in the forums, or at the top right of the message windows in the PM pane.  There are several options (Scam, Spam, Abuse, etc.) that prioritize the reports for moderators.  It automatically gets routed to the review queue at that point.

Beyond the forums, if you run into anything in the world at-large that's phishing or fraud related and abuses the Adobe brand (fake product updaters, fake tech support claiming to be Adobe, etc.) we have dedicated teams that monitor fraud@adobe.com and phishing@adobe.com.  Screenshots and URLs are always super helpful in pursuing those issues.

[KathleenODell]

I just took a look, and there is no Actions > Report Abuse in the inbox message system. There's a "More" menu which allows you to change the subject, invite others, or hide new activity. So as previously mentioned in this thread, it appears the only way to report suspicious users sending direct messages is to make a post like this.

[jeromiec83223024]

Interesting.  *I* have it in mine, but i was kind of wondering about whether or not you did.

I'll pass this along to the folks that manage the forums.  It might be something that they want to consider adding for standard user accounts, (or that they're aware that standard users don't currently have the permissions necessary to see that option).

Thanks!