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Replies
Claudio González wrote:
.... not a single one of the many great contributors we have lost had a very high opinion of the points system. Just the opposite, I would say.
I have never been a frequent enough visitor in Adobe's forums that I noticed the loss of specific, former contributers. But it's sad that those people are now gone. 😞
the_wine_snob wrote:
Though I would have chosen different phraseology, you make a valid point.
Hehe... After reading your entire post, my personal interpretation of "different phraseology" is "nicer". 
I admit that since the imptetus of my post was the countless user laments about Adobe's poor support, I wasn't as kind as I usually am. 
the_wine_snob wrote:
thanks man, I needed that.
BTW do I get the points????
Well, I can tell you how you don't get them. Calling a female "man" usually disqualifies you. 
Well, I can tell you how you don't get them. Calling a female "man" usually disqualifies you.
Bogus! Bogus! Foul! How was I to know? I am the most "gender-sensitive" person, that you could ever meet. I feel that I have been tricked!
In seriousness, sorry about that.
Hunt
The point of points? It's to encourage users to do the job of Adobe's lousy customer support.
Though I would have chosen different phraseology, you make a valid point. On the fora that I haunt, er-r-r frequent, I usually mention that the users will likely give the posters better info and in less time than TS will.
It was not always so, as I once ranked Adobe TS up there with the original WordPerfect, when they were in Orem, UT, USA. Fortunately, I have not had to use them in decades, but do hear the stories from the trenches.
Still, Adobe does provide us with these fora (whatever we might think of Jive), and in turn we do our duty to help other users. If we do a better job than TS, so be it. In the end, Adobe benefits and the users benefit, so it's a win-win deal, in my mind.
I look back in relish at some of the mysteries of Photoshop, Premiere, or Encore, and they read like a good detective novel. Still, in the end, we got the problem solved, and a user on their way to editing images, or video or authoring DVD-Videos. Nothing wrong with giving back to the community. In my job, I get hit up for pro-bono work for various advertising organizations, to which I belong. I do not mind contributing, but have actually gotten more joy out of some of the folk that I have been able to help in these very fora. One grateful poster gave me credits in his indie feature, just because I gave him a few simple answers. Wow, that was a grand payoff in my book. I've shot for free for weeks, and edited into the morning on some PSA award-winning pieces, and not even gotten a mention, when the awards dinner rolled around. Go figure.
You make a good point, and did allow me a moment of seriousness in an otherwise light-hearted topic - thanks man, I needed that.
Hunt
BTW do I get the points????
At a point in time, yet undisclosed, the subscriber with the most points will receive an "all expenses paid" trip to have lunch in the Official Adobe Cafeteria. It is rumored that they will be able to order the lobster!
Now, some of the Asian and European subscribers are really anxious for this, but some of us much closer to California are in it only for the lobster.
Hunt
BTW - do I get the big points?
Hi there Hunt
I totally agree and see similar things in my fora. One of the odder behaviors goes like this:
OP asks for help
Another participant goes into great detail and totally solves the OP's issue.
OP posts back to report things are dandy and thanks for the help!
OP then awards their final answer the points.
I pretty much ignore points myself. I find that if I accumulate 500,000 points and take $5 with me to Starbucks, I am able to afford a cappuccino. Oddly enough, they never seem to ask to see my points!
This makes me wonder if they are even aware of the life and death dramas that play out in the Adobe Support Forums every minute of every hour of every day! I've been trying to coax A&E to do a reality show on it. Unfortunately I don't think they are aware of our little universe either. Bummer, that one... 
Cheers... Rick 
Jhabrix wrote:
Notice, at the top it says, "Branched to a new thread."
Why? And what's the thread?
Do you seriously expect a host/mod to waste valuable time in answering such an off topic and naive, but legitimate, question? Then you are even more gullible than I.
Unfortunately, the times of an Ozpeter, a Neil Keller, a ... , are gone never to come back
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