...at responding to open support case issues? I have one that's been open for a week with no response what so ever from Adobe.
This forum is for discussing the forums themselves.
I would start with a post to the exact product forum, where you are experiencing issues.
Some other Adobe contact information
In the US - Adobe General support 800-833-6687 M-F 5am-7pm Pacific
In the US - Adobe Install Problems 800-642-3623
In the US - Adobe Activation 866-772-3623 Open 24/7
As Hunt says, This forum is to discuss the forums, not products... or product support
You need to ask your question in the forum for the Adobe product you are using
How to Select a Forum http://forums.adobe.com/docs/DOC-1015
IF your problem has to do with installing a product...