Will "answers" be obvious?

[JLUCC]

Hi -
I think it's extremely valuable to know which topics have been correctly answered or reached some other successful conclusion.

That being said, it would also be useful to be able to include "limit search to topics that have been answered" to the Search function.

Good luck.

[Guest]

see, i don't find those apple forums too bad. lots of wasted space and the font is a little hard to read, but nothing that can't be fixed or tweaked.

if that's what we're going to get (and that's the "type" of forum that jive produces) then that's what we're going to get. we can make the best of it. (or not).

[Ramón G Castañeda]

It is (was?) my understanding that Apple uses WebCrossing.

[Guest]

i don't think so...

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[John_Cornicello_Photo]

Apple switched from Web Crossing to Jive Forums (an older Jive product) a few years ago. Apple Japan remained on Web Crossing for a while, but are in the process of moving to Jive Clearspace now, too.

[PJonesCET]

I didn't say I had the highest IQ. But I don't have the lowest neither. the implication was that only people of very low intellect frequented Apple Forums.

I expect that are quite a few PhD's in Computer science or some electrical Engineering people that frequent the groups. Just like there are plenty of smart people in Graphics design here.

Some times there are people that like to tear down other people. Odds are if you were to look at their history , they were bullies then and remain so as they grow up.

[Guest]

Speaking of... anyone see Steve Wozniak dance last night??

[PJonesCET]

Yes and it was not a pretty sight. I figure he will be the first to get panned. BTW in one of commercial for the show they noted he had dropped three pants sizes, just doing the training

[John T Smith]

I dozed off and missed 2-3 of the dances, but the previews showed the Woz as being "light on his feet" for someone 50 or so pounds overweight

I have it on Tivo, so may run through to the part where my eyes closed and watch the ones I missed... the "lost hour" of going to DST always takes me a few days of adjustment

My eyes opened again right about when Melissa "whoever" was on... wife and I don't watch Bachelor, so I had no idea who she was before the announcement on Dancing... but for only 2 days of practice, she did pretty good

[Guest]

"new" forum user opinion?

David H Armitage, "Adding Text" #11, 11 Mar 2009 11:54 am

>David H Armitage - 11:54am Mar 11, 09 PST (#11 of 12)

>As a total aside - and for whoever is reading this - I am amazed at the generosity of people in these forums. I have only been doing this for a few days but I am stunned (I can't think of another word) at how generous people are with information, and how friendly the tone of this forum is. (I believe you're not supposed to pontificate on these sites but I just had to say that! I promise I won't do it again.)

[Guest]

Perfect example, Dave.

Currently the Forums are busy Two-way Streets: Questions asked receive prompt, informed and informative replies from people who not only know their subject but are willing to spend time to share their knowledge and experience.

THAT is what you are about to throw away.

Why?

Because someone at Adobe has a personal vested interest in Jive perhaps?

[Guest]

>Because someone at Adobe has a personal vested interest in Jive perhaps?

Where the heck did that kind of wild speculation come from? Not that I want to have a conversation about it, but I think such an accusation deserves to be questioned.

The one thing you are supplying, Ann, is a strong basis for people to be able to say it ain't as bad as all that. Good job, if that is your intent.

[Guest]

>Where the heck did that kind of wild speculation come from?

Well there has to be SOME reason for choosing to use that god-awful software and for persisting with that decision when more than 90% of the people responding to these discussions have told you that "we have seen it and we hate it".

[John T Smith]

Does anyone here really think Adobe is going to change their plans based on comments from... how many, a hundred people out of over a half million?

Wasn't the number of forum members posted in another message... at something like 600 thousand?

Whatever we may think about our own importance to forum operations, not one of use is required for Adobe's forums to operate

If someone doesn't like the new forum and leaves... there will be someone else who will step forward to answer questions

Yes, some knowledge may be lost... but there is always someone else with knowledge to share

I hope the preview software is put on line soon, so we can all have something real to see instead of this constant speculation

[Guest]

>Because someone at Adobe has a personal vested interest in Jive perhaps?

we've got something similar going on at my place. might not be a vested interest, might just be that someone from the outside came in and they used it before so that's what they're going to do now. actually we have EXACTLY the same thing going on where i work. they have a usable if aging product and rather than fix it, which would be much cheaper and much more robust, a suit from outside comes in and wants to start from the ground up with something they used elsewhere. guess what's going to take longer and cost more to implement correctly? and even then they'll lose half or more of the capabilities they have now.

the users are going to freak out and that "suit" will move on to another job, probably with a raise, while we're left to rebuild the scorched earth from the ashes. adobe is NOT alone in having too many business managers with grandiose, over-optimistic ideas. personally, i blame visicalc for inventing the spreadsheet. ;)

>Where the heck did that kind of wild speculation come from?

per my antecdote above, it's not so far fetched to those of us who work daily in corporate america.

>not one of use is required for Adobe's forums to operate

truth.

[Guest]

>Does anyone here really think Adobe is going to change their plans based on comments from... how many, a hundred people out of over a half million?

So why are they wasting our time and theirs if they don't want the input from the people who actually CONTRIBUTE the most to the Forums.

Fly-by Posters probably don't care either way and there is no indication that they will fly-by again in the future regardless of how the Forums are configured.

Quite a lot of that multitude are probably not very valuable Adobe Customers because they never upgrade their software; and probably never BOUGHT it legally in the first place!

[Guest]

I don't think that a sentence ending in "perhaps?" can be called an accusation of any kind! Certainly not wild.

[Guest]

I can appreciate your point, Dave. I sit with buyers for a company that manufactures medical electronic equipment, and I see how they have to fend off all manner of people that want to get their foot in the door. But my belief is that Adobe staff looked all the software packages available and made a reasonable decision based on relatively unbiased facts. The ongoing relationship with WebX was far more of a vested interest since the folks there became friends with John and staff over the years. That one is a big loss in a personal way to a lot of people. I'm sure that if it could have been worked out, they would have found a way.

[Guest]

>based on relatively unbiased facts.

and management "prodding"... :)

>I'm sure that if it could have been worked out, they would have found a way.

well yea, that's what i was saying. mgmt doesn't care about customers. they care about bottom line 30/70 at best.

but i don't for a second believe webx couldn't do it. maybe they got cocky and priced themselves out of a large account, or maybe like i said, someone had a "dog in the hunt" for jive. like chris said elsewhere, we don't get all the info on what happens in the back rooms out here...

[Guest]

>we don't get all the info on what happens in the back rooms out here...

and those that labour in the back rooms may not be getting an entirely truthful or complete picture from their superiors who labour in the corner offices either.

[Guest]

> and those that labour in the back rooms may not be getting an entirely truthful or complete picture from their superiors who labour in the corner offices either.

that goes without saying... seems the higher up the ladder you go in a large corporation, the further detached from reality. maybe it has to do with everything looking all sun-shiny once your office is above the smog everyone else toils in...

(bitter? me? nah. 😉 )

[D__McCahill]

> So why are they wasting our time and theirs if they don't want the input from the people who actually CONTRIBUTE the most to the Forums.

Well, I suspect they were hoping for one or two comments from each user, not hundreds that claim the same thing, over and over again, as if volume will trump quality in answers. (That is not to say that any of the over-repeated comments are low in quality.)

> I don't think that a sentence ending in "perhaps?" can be called an accusation of any kind!

So John, are you still beating your wife, perhaps?

I'm not sure that it does lessen the impact of a slur.

[Guest]

>Dov Isaacs - 3:26pm Mar 4, 09 PST (#21 of 70) Adobe Principal Scientist - PDF Publishing Workflow

>Adobe Technical Support is not supposed to refer callers to the User-to-User forum to fix or workaround bugs. User-to-User forum referral should only be for "how do I do" type questions where the caller indicates that they don't want to pay for the Technical Support call or if the "how do I do" question is beyond the scope of what Technical Support either knows or could look up in any of their "how to" scripts.

sorry to go off topic, hi mr. isaacs, i don't know if you're interested, but here's another example of a customer being told by customer support to get help from the forum rather than helping them themselves.

lena jang, "Adobe CS2 - installing issues - On Windows Vista" #8, 24 Mar 2009 4:11 pm