Skip to main content
Participant
May 21, 2021
Question

결제실패라고 뜨는데요 결제는 되었네요

  • May 21, 2021
  • 2 replies
  • 501 views

기존에 등록된 카드가 변경이 되어 결제 패가 한번 떴었고 다른 카드로 대체해서 정상으로 결제가 되었습니다. 그런데 계속 '결제실패: 결제정보를 업데이트하여 서비스가 중단되지 않도록 하십시오' 라고 뜹니다. 정상적인 처리 부탁드립니다

    This topic has been closed for replies.

    2 replies

    John T Smith
    Community Expert
    Community Expert
    May 21, 2021

    Manage your cloud plan https://helpx.adobe.com/manage-account.html (including changing)

    or

    Be sure to remain signed in with your Adobe ID before accessing the link
    Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
    -make sure that your browser does NOT block ads, scripts, or pop-ups
    -you must also allow 'cookies' in your web browser for the link to work
    This link will go directly to the chat option
    Type "Agent" in the chat box to bypass the chatbot and be connected to a person
    -Meaning type in the word Agent without the quote " " marks
    https://helpx.adobe.com/contact.html?rghtup=autoOpen
    - or https://helpx.adobe.com/contact/phone.html
    .
    Also: beware of answering anyone who sends you a private message
    -click for more information about scammers https://tinyurl.com/10791730

    Ged_Traynor
    Community Expert
    Community Expert
    May 21, 2021

    Moving thread to the Account, Payment, & Plan forum from Using the Community